I would like to say that Otello’s customer service department are a joy to deal with. I had a small problem with my order when it arrived but they responded very quickly and made every effort to recti... Voir plus
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Lisez les avis des autres
Absolutely terrible experience with this company. I ordered a wardrobe that was delivered late with missing parts. They redelivered with new parts and on opening the box discovered those were also d... Voir plus
I’ve ordered several pieces from Otello’s Home, including furniture, clocks and other items for my home, and I’ve been so pleased with the quality and beautiful designs. I have some absolutely stun... Voir plus
I recently purchased a console/dressing table from Otello’s Home, which unfortunately arrived with a few marks. However, I must say that the customer service I received from Helen was absolute... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de chambre à coucher
- Magasin de meubles de salon
- Magasin de mobilier de jardin
Écrit par l'entreprise
Discover luxury furniture, lighting and home decor from some of the world’s finest brands and designers. As a family-owned business since 1979, we pride ourselves on delivering an exceptional service, exquisite pieces and timeless designs.
Coordonnées de contact
4,5
Excellent
121 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Refund easily managed but expensive…
Refund easily managed but expensive postage both ways. Goods not to quality expected hence returned.
24 novembre 2025
Réponse de Otello's Home
Hi Keith,
Thank you so much for your review, your feedback is genuinely appreciated.
Otello's Home Team x
Refund in the end
Ordered 2 x Brass Planters after waiting 4 weeks they arrived. On opening the boxes we saw that they were of poor quality and significantly damaged. We informed Otello”s immediately but it took over a week to agree and get a refund. But worked out ok in the end.
31 octobre 2025
Avis spontané
Réponse de Otello's Home
Hi Christian,
I am truly sorry to hear that you’ve been left feeling disappointed by your experience with us. We take great pride in delivering a consistently high level of service, so it’s genuinely disappointing if we have fallen short of that standard on this occasion.
I would just like to provide a little more clarity around the situation with your order. As soon as your issue was reported to us on Monday, we immediately raised it with our supplier’s quality control team for review. For defective items, as opposed to those damaged in transit, it is essential that the suppliers quality control manager carries out a full investigation before we can confirm the next steps, such as whether a collection is required. This investigation helps ensure any potential manufacturing issues are properly identified and prevented in future, which is why it’s a necessary part of our process and usually takes a couple of working days to complete.
In other cases where an item is damaged during delivery, we do of course arrange collections and replacements right away. However, for rare cases of product defects, the manufacturer’s quality control investigation must be completed first before we can proceed, so that the cause of the issue can be fully understood and addressed.
Unfortunately, our team member Charlotte was on annual leave the following day, which caused a short delay in communication, and we completely understand how this may have caused some frustration. As soon as she returned on Wednesday, she provided you with an update confirming that we were awaiting the completion of the suppliers investigation. Once the investigation was completed and confirmed a further inspection was not required, we immediately initiated your full refund.
We are very proud to maintain an average response time of under 2 hours, though during our busiest season of Black Friday, it can take slightly longer for us to respond. As a small family run business, we take every piece of feedback to heart and as a small team we work extremely hard (often evenings and weekends) to ensure our customers receive the high level of service that we are known for.
We do genuinely appreciate your feedback and I hope this helps to provide a little more context around what happened. If you would like to discuss this further or have any questions or concerns, please don’t hesitate to reach out to me directly at online@otelloshome.com and I would be more than happy to help.
Kind regards,
Scott
Otello's Home
Excellent efficient service.
27 octobre 2025
Réponse de Otello's Home
Hi Sally,
Thank you so much for your lovely feedback. As a small family business, it means the world to us to know our hard work is appreciated. Your kind words really do make all the difference to our team.
The Otello's Home Team
Lovely products and very helpful…
Lovely products and very helpful customer service.
4 novembre 2025
Avis spontané
Réponse de Otello's Home
Hi Christine,
Thank you so much for your lovely review, we genuinely appreciate each and every one of our customers for choosing Otello's Home.
The Otello's Home Team
Great Service
Great service, great furniture, always helpful, highly recommend !
2 novembre 2025
Avis spontané
Réponse de Otello's Home
Hi,
Thank you so much for your lovely review, we genuinely appreciate each and every one of our customers for choosing Otello's Home.
The Otello's Home Team
Réponse de Otello's Home
Hi Carmen,
Thank you so much for your great feedback, we're so pleased you had a good experience with us!
The Otello's Home Team
I ordered some items from Otello’s Home…
I ordered some items from Otello’s Home and was really impressed with their excellent customer service. When I had a query, they responded swiftly and resolved the issue without any hassle. My order arrived quickly and the items were of excellent quality. I’m very happy with my purchase and would definitely buy from them again!
2 octobre 2025
Avis spontané
Réponse de Otello's Home
Hi Claire,
Thank you so much for your kind words, it truly means a lot to all of us here at Otello's Home!
The Otello's Home Team
Great selection
Great selection. Really loved the ornamental storage boxes I ordered and came exact timing it specified on the website.
22 octobre 2025
Avis spontané
Réponse de Otello's Home
Hi Parveen,
Thank you so much for your lovely review, we genuinely appreciate each and every one of our customers for choosing Otello's Home.
The Otello's Home Team
Highly recommended
The customer care team are always there to help and assist no problems contacting them.
Quality items they have i had to refund my table as it was too small but the quality of the item was very good wonderful and helpful team
28 octobre 2025
Avis spontané
Réponse de Otello's Home
Hi Alev,
Thank you so much for your kinds words. Our team work super hard to deliver the highest standard of service so your feedback means a lot to us!
The Otello’s Home team
Grey company …
Good service excellent communication brilliant product great prices
20 octobre 2025
Avis spontané
Réponse de Otello's Home
Hi Jane,
Thank you so much for your lovely review, we’re so pleased that you had a great experience with us.
The Otello’s Home Team
A very beautiful velvety leopard…
A very beautiful velvety leopard cushions for our nice beautiful green sofa. I am really happy with my order. A bit of hiccups with the delay in delivery, but when contacted the customer service by email, Charlotte was super helpful. A fantastic customer service.
21 octobre 2025
Avis spontané
Réponse de Otello's Home
Hi Raj,
Thank you so much for your kind words. It’s so pleasing to hear such lovely feedback about our customer service, we work super hard to provide the very best experience for our customers, so this really means a lot to us.
The Otello’s Home Team
Very happy with my purchases
Very happy with my purchases. Lovely boxes. Have ordered more for Xmas gifts. Very securely packaged and arrived safely. Beautiful product. Very good quality. Thank you
10 octobre 2025
Avis spontané
Réponse de Otello's Home
Hi,
Thank you so much for your lovely review, we genuinely appreciate each and every one of our customers for choosing Otello's Home.
The Otello's Home Team
I ordered the bronze elephants
I ordered the bronze elephants, which were absolutely beautiful.
They came well packaged very quickly, I was informed of the delivery status through out the delivery.
Would definitely use this company again
4 octobre 2025
Avis spontané
Réponse de Otello's Home
Hi Linda,
Thank you so much for your lovely review, we’re delighted you love your new sculpture!
The Otello's Home Team
Long Delivery Times.
This company offers a good Choice of Homeware etc but their delivery times are extremely excessive, over 2 weeks for an ornament which is ridiculous, you need to up your game.
26 septembre 2025
Avis spontané
Réponse de Otello's Home
Thank you for your review.
Some of our collections are sourced from our trusted suppliers across the EU, which can mean delivery to our UK warehouse takes a couple of weeks before being dispatched to you. This allows us to offer a wider and more exclusive range of pieces that aren’t readily available elsewhere.
As soon as these items arrive with us, our team sends them straight out on a next-day delivery service so they reach you as quickly as possible.
That said, we also have thousands of other products stocked here in the UK with much shorter delivery times, with many available and delivered within just 1–3 days.
We truly appreciate your feedback and hope this helps to give a little more context around our delivery process. As a small family business, low-star reviews have a huge impact on us, so if this explanation has given you a clearer picture, we’d be so grateful if you may consider revisiting your review.
The Otello's Home Team.
Excellent customer service
I’ve ordered a beautiful fruit bowl but unfortunately it was not suitable for the space it was meant to be in. It was way too big. The return process was easy to follow. As a customer I had to cover the cost but it was my mistake for not double checking the dimensions when placing the order. Custom service was excellent- very responsive and helpful.
22 septembre 2025
Avis spontané
Réponse de Otello's Home
Hi Ania,
Thank you so much for your kind words. It’s so pleasing to hear such lovely feedback about our customer service, we work super hard to provide the very best experience for our customers, so this really means a lot to us.
The Otello’s Home Team
Very happy with my trinket box .I have…
Very happy with my trinket box .I have it in my kitchen and keep any little pieces that I need in my kitchen I love it and it looks lovely 😍
24 septembre 2025
Avis spontané
Réponse de Otello's Home
Hi June,
Thank you so much for your lovely review! We’re so pleased to hear that your trinket box has found the perfect spot in your kitchen!
The Otello’s Home Team
Very reliable and ttrustworthy that’s…
Very reliable and trustworthy that’s wot I found out was a little sceptical but not very often I ever would say . But this time I was mistaken . They did at all time ! Exactly as they said of yu think I’ve been printed on to saying this . Then all I can say is . At least give them a try 10/10 from me
17 septembre 2025
Avis spontané
Réponse de Otello's Home
Hi Andrew,
Thank you so much for your lovely feedback. As a small family-run business, it means the world to us to know our hard work is appreciated. Your kind words really do make all the difference to our team.
The Otello's Home Team
i absolutely love my extra large…
i absolutely love my extra large hammared matt black vase from Otellos home, im getting good compliments and its a very beautiful master piece.
11 septembre 2025
Avis spontané
Réponse de Otello's Home
Hi Emeka,
Thank you so much for your kind words! We’re so delighted to hear you’re loving your vase. Your support means the world to us, and we’re so glad it has found the perfect home with you.
The Otello's Home Team
Cushions arrived on time and the price…
Cushions arrived on time and the price ( reduced) was great
22 août 2025
Réponse de Otello's Home
Hi John,
Thank you so much for your lovely feedback. We’re delighted to hear you’re happy with your new cushions and hope that you can enjoy them for many years to come!
The Otello's Home Team
Was an issue were the company couldn’t…
Was an issue were the company couldn’t find the item I ordered in their warehouse but I was contacted and informed and offered some options. The customer service was good with dealing with the problem. Can’t fault them for that.
22 août 2025
Réponse de Otello's Home
Hi Dan,
Thank you so much for your lovely feedback. We’re so pleased to hear that we managed to have the issue resolved quickly for you.
The Otello’s Home Team.
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