Paradigit Avis 

​Absolute disgrace. Tried to buy a PC build for €2,723, but Paradigit "refused" my payment at checkout despite my bank authorizing it. less than 12 hours later, the price of the GPU jumped from €750 to €971. When I called to fix this, the Supervisor told me he "won't help" and hung up. I’m a returning customer using the exact same address as last year, yet they claimed "incorrect shipping details" to avoid honoring the lower price. Avoid this company—they do not honor advertised prices and treat customers with contempt.

I placed an order with Paradigit on 29 December, which was supposed to be shipped on 2 January, but it was not dispatched.

On 5 January, I emailed customer service and received no response. The next day, I called them and was told my case would be followed up and I would receive a reply. Instead, I was sent a tracking link for a shipment that clearly did not belong to my order, as the shipping dates did not match my purchase.

I contacted customer service again a few days later and was told they would check with another department and that I would receive an email and a refund. As of 12 January, I am still waiting for any response.

Very poor communication, confusing handling of my order, and no accountability.

Ordered an nvme drive, it was marked as shipped quickly enough but the last movement on the tracking was 10 days ago and nothing since.
I've emailed them multiple times to check on it or share some info and met with silence.

I get delays happen but when its getting close to 2 weeks of zero movement and the company now won't respond... I'll pay the extra and try find the item somewhere local rather than deal with this.

Bought a new PC and was supposed to have Windows 11 Home as part of the package. However, when I booted the machine I discovered that the licence key had been used to activate someone else's Windows. Emailed the help desk and heard nothing for days. Then they asked for the serial Nos. of the PC which they should have a record of as I have the invoice number. I gave them the numbers and have heard nothing back since. Now it's Christmas and I won't hear from them until the new year but I can't configure my PC until Windows is activated. A TOTAL pain!!!!

UPDATE.
After several attempts to use an existing Key I was eventually sent a new one which worked first time. Your aftersales needs to be improved.

I ordered a monitor with great discount on 20th Nov. After delaying the initial expected delivery date for more than a month, they just unilaterally deleted my order from my account without prior notice or consent. Support services is blaming Klarna (payment method )because delay was exceeding 31 days. In any case, Klarna’s internal payment conditions do not nullify their contractual obligations as the seller.
Deleting an order without notification and shifting responsibility to a third-party payment provider falls short of the transparency, fairness, and professional diligence required under EU consumer protection law. Under EU Directive 2011/83/EU on Consumer Rights, the sales contract exists between the consumer and the trader only.
After seeing all the other reviews of this company now I am not surprised of my case.

After 3 weeks of waiting I contacted customer service (absolutely terrible)
They told me they would ship me a different one and that it would be here after 5 business days here I am after another weeks of waiting and still no package PLEASE DO NOT USE THIS WEBSITE ITS A SCAM

I ordered all components of a pc except my graphics card there. I got all my stuff in about a week but I'm still waiting for my case. They are saying that there is delay and it will arrive on a certain date but that date was yesterday and it still hasn't arrived.

Placed a order and it defaulted shipping address to a old one with no one at residence. Called them imegetly to correct the issue. Was told "it is to late as the order has been prossed" all in 2 min when I pointed out even amazon wasn't that fast at packing and printing shipping labels I was again told it was to late as all this had been done ......

Requested to talk to a manager was told none was available and they wouldn't even be able to help me. So I now have a €800+ package going to a defunct address

Very solid choice for PC components in Ireland. Paradigit has somewhat competitive prices and a less than complete catalog but offers Klarna payment options to customers in Ireland, which other sellers lack. Their customer support team is very responsive and helpful. I placed an order for a product on backorder and later realised there was a preowned version available immediately so I emailed them but before a customer agent could get to me the warehouse found additional stock and fulfilled my order the next day. I noted some users here complaining about shipping times so I paid two extra euro for trusted shops protection just in case. Contents were shipped safely and I am very happy with my purchase.

I ordered an Asus ProArt case from these guys - first time customer. Case came within declared timeframe (about a week) and was a good price even compared to Amazon, but I realised after assembling my new PC that there was a bracket missing from the case - I contacted Asus support who directed me back to the supplier. A chap called Abel dealt with the issues, and although it took some back and forth to agree what parts was missing - they originally wanted me to send the whole case back which I argued was silly, especially as I had already put the PC together and therefore couldn't un-assemble it. So he agreed to get the team to send the bracket out. The packers obviously didn't follow instructions and sent me the wrong part, but Abel single handedly went and found the correct part and made sure it was sent out the next day. The process did take a while but since my new PC build was working well enough without the missing bracket it wasn't a big deal. The speed of communication from Abel was brilliant and restored my faith in ordering from them but they are a bit slower than Amazon for example. If you can be patient then it's still worth considering buying from here.

Terrible customer support - purchased a 800 euro OLED screen. 3 months into standard use, the screen dongle/joystick fell off. Emailed the customer support asking if I could get it looked at and the agent basically listed every single reason as to why I won't get the warranty on it. You're better off using Amazon. Terrible company

Skeptical at start due to review, but decided to go ahead and place the order for an Acer Monitor. Arrived 3 business day later as expected and everything is working so far.

this shop is scandal!!!! they selling items what they dont have in shop.... if you want block your money and MAYBE they will send you what you order some day... is like lottery.... i was using komplett.ie before... thats was very good shop but they change for paradigit now and dispatch from netherlands!!! is complete different shop... looks for rewievs... they will send you fake emails about shipping tomorrow and they dont do it... just block your money for another week... i asked for refund couples days already... few times they dont want to do it!!!!!! after 3 days sent me email will be shipped tomorrow and still out of stock... scandal!!!

gamming laptop arrive to dublin in 5 days thanks 5 stars

I tried to buy a pc from them on the 20th of January but it was lost in shipping and they only told me on the 7th of march after repeat emails of me asking for updates. Please don’t ever buy from these guys. Absolutely horrible experience and when they finally offered to rebuild my model the they told me they no longer had my parts but would replace them with cheaper alternatives but pocket my money ? Yeah please don’t buy here. I’m struggling to even get a refund

If I could warn people to not buy from these then this is my message. Don't ever buy from these they sell faulty pieces and give you no response to messages when you ask for a refund. I bought a graphics card and it was faulty. I sent it back unknowing they wouldn't have any in stock or even they don't know when they'll have it back. I have messaged and got no reply from them and still waiting for a refund after days. Don't buy from these If you think you're gonna buy a working gaming item. Just shows the lack of respect they have for customers.

I am traveling to Ireland to St Patrick's. A good friend of mine lives there for many years and suggested I buy a new RTX 5000 series on paradigit.

Initially, I encountered problems using my Gibraltar Bank card, with five failed attempts. When I contacted customer service, they acknowledged that such issues occur but offered no assistance. My bank confirmed that there were no problems on their end.

I then switched to my Swiss Bank account, which was accepted. The order appeared to be processing normally. However, I woke up to find that it had been canceled. Since their customer service only operates during limited hours, I couldn't immediately resolve the issue.

Upon researching online, I discovered numerous reviews suggesting that Paradigit may be unreliable. I promptly contacted my credit card issuer to initiate a fraud case against the website.

To add insult to injury, the order vanished from my account profile, leaving me with only the email confirmation as proof. When I finally spoke with customer service, they provided an inaccurate explanation, claiming the cancellation was due to using a non-Irish credit card.

This experience has left me extremely dissatisfied. I strongly advise against using Paradigit and hope that my credit card company's fraud department holds them accountable for the time and frustration they've caused.

If I could give this zero stars I would. Befoer ordering I had my reservaitons given the amount of bad reviews. I decided to give the benefit od the doubt which in hindsight was stupid. I ordered two months ago and am no nearer to knowing where it is. Paradigit refuse to refund me and keep giving dumb excuses. Avoid at all costs.

They sent me a defective and damaged motherboard that cost 500€ and refused to refund my money.

I received my motherboard, unpacked it and started trying to place it in the case after which i noticed that it did not fit in the holes and in general it was somehow crooked. I returned the case the same day thinking that the problem was in the case but later that evening i looked at the motherboard again and saw that it was bent where the usb ports are, immediately after that i contacted “Paradigit.ie”, explained the situation and sent it back to them the next day. After almost 2 weeks it arrived to them and i got a message that they cannot refund my money for the product because they found a bent pin where the cpu should go (which they may have accidentally bent themselves since i didn't even open the CPU cover). After more than two weeks of explanations and clarifications they refused to refund every time even after providing all proofs. They sent me a non-working motherboard that cost 500€ back and now I consider it my duty to warn everyone about these scammers who do not care about their customers, reputation and their own return policy.

AVOID THEM AT ALL COST!!!

I was a bit sceptical but...
It was a good experience in the website and the costumer support was helpful enough, not exactly specific but gave me the general information that I was looking for.
However, there were some problems with actually getting the order in, as I had to try various times before it went through. After that there was a hugeeeeeee delay (about 1 week) until it was processed.