Parcelright Avis 

Great service
Parcel was dropped at an incorrect address and I was promptly contacted

Scott Jala was prompt and very helpful through the process. Need more service like the one he provides. Thankyou

Scott took care to make sure he can get the issue resolved in a timely manner. Great work much appreciated, thank you!

Wonderful service provided by Scott! So helpful and got my issue resolved in a timely manner. Very much appreciated!

My parcel was supposed to be delivered on 1st October, but it’s now mid-October and I still haven’t received it. For four consecutive days, the tracking showed it was “out for delivery with driver”, only for it to be returned to the depot every evening with no delivery attempt made. Then, on 4th October, the status changed to “unsafe to deliver” — which makes no sense, as no one even tried to deliver it.

The exact same thing happened again on 9th October. I called customer service every single day, and every time I was told my request had been “forwarded to the depot.” Yet no one ever contacted me or followed up. The communication is absolutely non-existent, and every call ends with false assurances that lead nowhere.

To make things worse, I had to move interstate, so I arranged for my friend to collect the parcel instead. That process was a complete nightmare — it took ages to organize, and I had to repeatedly chase them up just to confirm basic details. Even then, they never told me I needed an authorization letter until I specifically asked after multiple calls.

This company is utterly useless. Zero accountability, zero communication, and no respect for customers’ time. I’ve never experienced such incompetence from a delivery service before. If you value your sanity or your parcels, go with any other courier — literally anyone else would do a better job.

Scott Jala (DAI) proactively kept me informed about a delivery whilst I was overseas. I made a special request re my delivery & he was able to action this, keeping me updated along the way. Brilliant. Thanks Scott

My experience with Scott Jala was efficient and productive. He responded to my query quickly and efficiently. Thankyou

One of those delivery companies that claims to have attempted delivery, but somehow even though you're at home they don't actually deliver the item. Twice now "Parcel unsafe to leave at address". Tracking initially indicates they'll take it to a collection point, which I would be more than happy with, but no, it goes back to the depot then comes out for another fake delivery 2 days later. And repeat.

I live in an apartment building. The entry is secure. The driver will be required to ring the intercom. It seems like as soon as they see that they just give up and mark the delivery as "unsafe". There have been 2 of us home all Saturday afternoon...tracking indicated the item was out for delivery so I waited in. Just checked the tracking and the delivery is noted as "unsafe" 20 minutes ago.

All of these 5 star reviews mentioning the same staff member seem mighty unusual. I tried to call their contact centre...advised it was closed due to weather issues and the call was disconnected.

It seems at this point I'll have no alternative but to contact the merchant and seek a refund because I can't see any way that Parcel Right / DAIPost are going to deliver it to me.

Scott was great with communication on tracking a parcel for my mum. Responded quickly to my emails and followed up promptly on my queries.

Good communication with courtesy. Very helpful.

I was waiting on my parcel as it was taking longer than expected and so sent an email asking what was going on. Scott Jala replied to my email, he was very polite, friendly and professional, advised an investigation was in place, but that I could pick up my parcel up and supplied the address.

Scott contacted back very quickly- resolved the problem and got the parcel delivered!
Cheers

Scott at DAI Post addressed my query promptly, professionally and in a friendly manner. Excellent customer service!!!

Scott helped to resolve my issue very promptly and successfully. He was very polite and easy to deal with. Great customer service!

Parcel was not received even though it showed that it had been delivered. Wrote in to customer support and had the pleasure of talking with Scott who ensured my case would be investigated. Parcel showed up a few weeks after. Thank you Scott!

Scott is really helpful and trying his best to get my delivery sorted. Much appreciated for his effort. I also called as well. The lady picked up the call was very nice too. Great service on dealing with customer enquiry.

I was not sure what to do about my parcel and did send a message via parcel right website, Scott reached out and offered to investigate. The parcel did arrive and just want to say Scott's level of customer service was exceptionally great.

Scott Jala, the customer representative I dealt with, was efficient, friendly, helpful and professional.
He was very helpful when explaining things and working towards the resolution. Thank You

Scott from DAI Post was amazing — polite, quick to respond, and super helpful in fixing a tricky delivery issue. Kept me updated the whole way. Absolute legend!

Scott on the help desk was amazing when my parcel was mistakenly marked as return to sender - he located it and had it delivered out the next day - very happy with the help I received