Parcelright Avis 

Scott Jala from daipost kept me updated on a customs delay and gathered all the information needed to get my parcel released and delivered

Scott is a gem, helped chase up a custom issue I had with a package. He was always polite , an efficient. He is a credit to DAI

Exceptional customer service experience 10/10. Highly recommend such professional , caring courteous and nicest staff who go above and beyond to assist you. Communication is 10/10. Well done and congratulations to all your team for 10/10 customer care.

My parcel from the States had incorrect address so driver could not deliver it, i sent email of to company and Scott from there service dept got it sorted quick smart i have now received my parcel just great service very happy.

I had a great experience with Scott, who went above and beyond to help me track down my parcel. He was friendly, patient, and really took the time to assist me when I needed help. Thanks to his support, I was able to get my parcel without any hassle. Really appreciate the excellent service — thank you, Scott!

Driver lied an said attempted delivery at 9.31pm at night. Said noone home an nowhere safe to leave. Both lies.My camera security cameras video footage proved none was at my place, and I was home aswell. , Driver dropped at business 25mins drive away. Tracking says depot he picked up from is 5mins away from me. So I'm guessing he grabbed all parcel an drove straight to the drop shop an said noone home to everyone. So after paying delivery fee initially , I then had to waste my time n fuel in weekend to go collect.. so the company doesn't care, just closed case as it had been picked up. Unfortunately when sellers offer free delivery it's this cheap, 2 nd rate, dodgy company they use.
Company didn't respond to my feedback, just closed case as I had picked it up.

I would like to thank Vincent for all of his help in finding out why my parcel was not delivered when delivery driver said they had attempted to deliver. Once Vincent investigated the issue the parcel was then delivered24 hours later

I posted a package from the UK to Australia. I received a message to say it was undeliverable then realised I hadn’t put the house number on the package.
I contact DAI and explained what had happened and they were fantastic, tracked the parcel, rewrote the address and was delivered a few days later.
I cannot thank them enough for all their help and will definitely be using again in the future.
I would like to thank Erika and the team for sorting this out so professionally and friendly.

My international book delivery was marked as undeliverable. Lost. DAI had contacted me with a separate tracker email. I contacted DAI and Erika resolved the situation. The books are on their shelves and are both happy. Erika made the difference with GREAT customer service.

Would like to thank Erika and her team for pursuing my undelivered parcel. It has now been delivered safely. Communication to myself was constant throughout, and I was updated regularly. This was a special gift to my son as he is currently staying in Australia and we live in the UK.

Had an important package that I was extemely worried about being lost during transit, however Customer Service rep Scott made sure i received all the important updates and made sure it reached my doorstep. Felt reassuring

Other companies always leave our parcels visible to anyone walking by! This company hid our parcel in a safe place!
And customer service was fast when I enquired about a delivery date for an overseas parcel. Great work!

Excellent customer service from Scott. Very polite, very professional and very prompt in handling my issue. Could not recommend any higher. Keep up the great work. 10 Stars🌟

Well everyone involved in finding and delivering the companies parcels especially Jala Scott who helped a lot and remained in contact until any issues were resolved.

Thank you to Scott, he very helpfully gave me all the info I needed to find my parcel with their delivery partner and set up a redelivery.

Scott was helpful in investigating the location of my parcel when I received a delivered notification in error, and was quick to check in and confirm that this was received correctly later in the week.

Scott Jala was really helpful and quick to respond :)

Thought my package was undelivered and hit up the link to say so. But...it was just that a family member had brought it in and left it in an odd place. Anyway, parcelright got back to me within hours and we sorted it out with zero stress. Nice work.

Yep, Erika is awesome. Parcel from UK failed to deliver due to incorrect address. Erika in Customer Care responded quickly to my enquiry, found the parcel and set everything right. What impressed me the most was the regular updates I received on what was happening.