Passion Planner Avis 920

Rue was very helpful in addressing my concerns and solved my issues seamlessly!

I had a wonderful experience with Rue. I know that the times are crazy with Covid and expected a lag time in response. Rue was professional and apologetic because of the delay I was asking about. No need to apologize, nothing last year or the beginning of this year has gone to plan for anyone. Thank you for a great planner! I’m enjoying it so far!!

Absolutely atrocious experience. Ordered planners for my staff on 12.4.2020--it's 1.18.2021 now, and we haven't received anything. No phone number to contact customer service; wrong update about when it'd be arriving; minimal rebate. Cancelling all transactions with this company.

Placed my order on 1/2/21. Money taken from my bank 1/4/21. Label created 1/6/21. Nothing since. No customer service phone number. Email response is auto standard garbage message. Scam ..

Amazing costumer service. Ordered a 2021 diary that was too big for my needs (totally my fault). Reached out to the costumer service asking to exchange for a smaller model they replied very fast and promptly solved the problem. The products have very good quality

the passion planer team really was work hard this planer season and we managed together to get me my copy. their service is great

Good planners, ok quality but infuriating service. I ordered my planner in November - it's now mid-January and still no delivery. I understand that this is a difficult time, but 2 months and no product is absolutely unacceptable. No responses from customer service either.

I really find their products very uselfull and funny to write. Also the assistance team is very helpful and ready to find a solution for any problem.

After receiving the wrong Planner (Monday start instead of Sunday), Clint quickly and made the small mistake a painless and even enjoyable experience. He single-handedly made me fall in love with Passion Planner!

Rue from Passion Planner was so awesome and helpful. I emailed a question during the New Year's holiday and was shocked to receive such a prompt and thorough reply from her. During a holiday weekend!! It sometimes takes weeks for other companies to respond to inquiries.

I'm a long-time customer of Passion Planner and have always been in awe of their expert customer service and wonderful products!! I will definitely continue buying my planners from them.

Too long of a wait time to get the planner. Too long of a wait time to hear back from anyone from the Support team.

My order was mixed up and I was sent the wrong Passion Plannee. After reaching out to the team they were happy to amend this promptly and received a response back in a few hours. They have sent out the correct planner, and I will be gifting the current planner to someone who will use it. Great customer service, as reflected by the company's values. I am purchasing Passion Planner for the 6th year now and it is always a pleasure to do business. Thank you team, thank you Rue!

Clint was so helpful and responsive whenever I emailed about an update on my order. This has been a hard time of year for small businesses and package delivery so I totally understood there was a delay. Clint was always polite and willing to help me. I really love my new planner - the daily set up is what I needed and didn't even know!

I would like to share my very good experience with the passion planner customer service. I had a problem with the delivery of the shipment and a missing item in the shipment. I turned to customer service, and Mr. Clint answered me really quickly and solved everything to my satisfaction. I really appreciate such an approach. Thank you very much. With regards, Jitka.

Wow! I'm so impressed with the customer service from Passion Planner! I ordered several sticker books and, although they were shrink wrapped, 2 of the books were slightly damaged. I contacted customer service and Clint contacted me immediately apologized and put through a replacement order right away. I appreciated how quickly and professionally he responded. I have always had such great experiences with Passion Planners products and service. Truly a stand up company!

Seems like a nice small business. I completely understand that these are hard times with the holidays and Covid going around. The only reason why I had to get a refund was due to the person who I got it for needed a planner now and couldn’t wait. They were very understanding when I asked for a refund and was very quick to respond.

My planner got lost in transit. Passion planner crew were quick to respond to my questions, helpful and followed up and are sending me a replacement. THANK YOU Passion Planner team!

Response was prompt, kind and effective. Thank you for making such beautiful things :)

Clint is a star! I was having trouble with my order (my order was unfortunately lost in transit), and Clint was very quick to provide an effective solution. I have been using passion planner for the past 5 years, and will continue to do so not only because of the quality of the products, but also because of the care the passion planner team provides.

I made a typo in my address and Passion Planner was willing to send out another one. My planner made it just in time and was certainly my best Christmas present!