Pay Per Week Avis 

Louise was very helpful so straight forward process quick and easy!

Terrible company. Terrible customer service. Would not recommend at all.

Worst company ever wait 6 weeks for fitting to be told no we can’t do it it’s raining despite telling me an hour before your on the way - we have no idea when we can fit it you’ll just have to wait and see while obviously still making payments - oh you want to cancel yeah well your not getting a penny back if you do you. Joke of a company wouldn’t recommend to anyone

Agent Karl was professional helpful and friendly throughout the appointment. Very easy process that was explained well

Easy experience, agent Dave guided me through the process, looking forward to receiving a nice new bed,

Brilliant company, friendly and helpful people. Would highly recommend 😃👍

Rang customer service, and was passed from one chap, to a lady called (name removed at the request of Pay Per Week).

A £60 charge was taken, and then I had no contact for over a month, I was referred to terms and conditions, that I wasn’t walked through at the time of sign up, so I didn’t know I wouldn’t get my first payment back.

I asked to put in a complaint, and was told that I couldn’t, I could only do it in writing. So I challenged it, I was shouted at, and was told that calls were sometimes recorded.

When the call ended, I heard (name removed at the request of Pay Per Week) say ‘what a dixxhead’ in the background . The single most u professional company I’ve ever dealt with.

I did try to call back, but obviously they didn’t pick up.

Avoid at all costs.

Twice he was supposed to call to my daughters house twice he failed to turn up

Rupert came to my home with many different samples and also explained which would be better with having dogs and then talked me through the process and I have been with PPW for around 5 years now but haven't had anything off them for a few years. Very friendly and very helpful.

Jack from Bridgend Very nice chap, we had a coffee and a lovely chat friend for life.

We need more Jack's in the world.

Can't wait for my flooring.

Fab service and quick turnover. Was fitted within 2/3 weeks and carpet is lovely. Jack Taylor came to my home, he was quick and efficient and have recommended him to family.

Dave visited us for the 2nd time and just like his first visit he was very polite, professional and made the whole process easy, very happy with the service and will be using pay per week again for our next project, thanks Dave from Ryan, Emma and the 🐕dogs 😀

Brilliant will be using again very friendly service

My agent Dave gave very exemplary service, told me all the information I needed and made me feel comfortable with sorting out my carpet

So this is my second time getting vinyl. Also my second time seeing Rupert.
Couldn't ask for a nicer agent. He goes through everything you could need to know and is very polite and kind.

I had Karl come out and visit today for flooring in hallways and kitchen, explained everything so easily very polite gave me everything I needed to no made me feel at ease, this is a first time for me using pay per week very happy with my experience. Thank you

Called them about flooring verry next day dave come to see me done the paper work wich was nice and eazy verry professional made everything nice and clear to me orded the flooring wich comes in 10 day it really was simple and polite professional people thanks verry much

My local agent Rupert is an absolute gem.
Always friendly, informative and straight to the point.
He's always happy to accommodate and give advice on what's best.
He always posts on social media updates of any new products and the work done which is always handy.
I've used this agent and this company for many many years now and honestly wouldn't go anywhere else.
I highly recommend.

Shocking experience.
I ordered carpet and vinyl for my kitchen, and it was a disaster from start to finish. First, they gave me twice the amount of vinyl I needed but didn’t even fit it properly—leaving a gap of around 10 inches by my door. Then they supplied a cheaper carpet than the one I ordered.

I was sold a thick carpet with a strong backing, but what arrived was a flimsy version with a thin white backing, nowhere near the quality promised. When I complained, I was told this was simply the “new backing.” However, even the fitters (who were standing in the room with me when I called) admitted it was a completely different, lower-quality carpet.

The company took no responsibility whatsoever. I was constantly passed around—sales, head office, delivery—each giving excuses and blaming someone else. No solution, just endless buck-passing. Very unprofessional across all departments, who seemed more interested in avoiding responsibility than helping their customer.

I paid £900 for carpet and vinyl I could have bought elsewhere for £400. I feel completely scammed.
Contacted them again in June 2025, and they was still doing the same. Still waiting for my call back, yet I never miss my payments.

Karl came to measure up today, spoke to him about what i was looking for and he was able to assist. Placed my order and carnt wait to have my carpets fit:) thanks Karl