Awful service all they care about is money ! Got given totally wrong floorin ! Which was laid and chipped ! They refused to accept accountability for there wrong doing basically told me I was a... Voir plus
L'entreprise a répondu
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Awful service all they care about is money ! Got given totally wrong floorin ! Which was laid and chipped ! They refused to accept accountability for there wrong doing basically told me I was a... Voir plus
L'entreprise a répondu
Had my laminate floor done today id highly recommend them, when I've phoned office they have been so helpful. Connor and his helper were the lovely chaps very polite when laying the flooring.
Great service it is fantastic if you can't afford a carpet outright. Payments are great and easy. Fitting was sorted. I would recommend them
Cameron and Bailey laid my LVT flooring today and they were both friendly,punctual, very professional,did a fabulous job and tidied up afterwards. So pleased with the flooring,it looks gorgeous. Than... Voir plus
Pay Weekly Flooring is a UK-based flooring and home improvement specialist, supplying carpets, vinyl flooring, laminate flooring, luxury vinyl tile (LVT), furniture, beds, sofas and blinds with flexible payment options available. We provide a simple and transparent way for customers across England and Wales to improve their homes without large upfront costs. Our payment plans are designed to be straightforward, offering no interest and no hidden fees, with flexible weekly, fortnightly or monthly options available. Our service includes home visits where measurements are taken and flooring options are discussed, helping customers choose the right product for their space. All flooring is cut and prepared specifically to each customer’s measurements, making every order bespoke and tailored to the property. Due to the custom nature of our products, once an order is confirmed, materials are prepared to specification. As outlined in our Terms & Conditions, bespoke goods are non-refundable unless proven faulty or not as described under the Consumer Rights Act 2015. **Fitting & Installation** Pay Weekly Flooring supplies flooring products; customers are completely free to arrange and use their own fitter. For customers who require assistance, we can help identify or recommend experienced, independent fitters operating within their local area. This is provided as an additional convenience to our customers. All fitters operate as independent, self-employed tradespeople and are not employees of Pay Weekly Flooring. Fitting services are separate from the supply of flooring and are arranged directly between the customer and the independent installer. Any fitting charges are paid directly to the fitter. While we are always happy to assist with coordination and communication where possible, Pay Weekly Flooring does not carry out the installation itself and cannot control an independent fitter’s availability, attendance, scheduling or workmanship. Responsibility for the fitting service and installation remains with the independent tradesperson providing that service. Our team is committed to providing a reliable and efficient service, from initial enquiry and quotation through to delivery and aftercare support. We aim to ensure clear communication throughout the process so customers know exactly what to expect. We welcome honest and constructive feedback and encourage reviews to accurately reflect the service provided and the party responsible for providing it. Any concerns relating directly to products or services supplied by Pay Weekly Flooring are taken seriously and reviewed in line with our policies and UK consumer law. This is our only official Trustpilot page.
13 stephenson road , CO15 4NS, Essex , Royaume-Uni
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A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Absolutely over the moon. We had white boards Vinyl and it looks amazing. Thank you so much
They arrived 10 mins before the time booked which is amazing . Job was done quickly and the floor looks great I love it . Excellent service overall.
Gorgeous flooring with an amazing price, so so happy with my new flooring:) and the fitter did an amazing job and got it done so quickly and professionally
Fitters was brilliant 🤩 did the whole of my downstairs in a few hours , didn’t leave no mess was fab so happy 😀
Great service from start to finish. The gutters did an incredible job job.
Been taking money out my bank since may £300 give me 3 different fitting dates no one has turnt up no one has contacted me! Stay away
Outgoing very friendly and helpful would definitely recommend!
Efficient and effective, really easy to order and book in. A very easy way to sort out your home in very little effort.
The nicest lady so helpful and friendly was so quick Aswell thankyou again definitely recommend
Great price good flooring terrie was great explained everything can't wait for this to be fitted Great service quick response from the first phone call
If I could give 10 stars i would
Absolutely in love with the carpet! So soft and looks amazing. The gent that fitted it was professional and put the carpet down so fast. Overall fab experience. Highly recommend. Shall be getting the last 2 rooms sorted at a later date.
WOULD NOT RECOMMEND. I went with this company to lay flooring down in my hallway they’ve used a big round transition strip/ threshold strip and now none of my doors are closing including my bathroom door. I reported it to the installer who kept saying he’d come round to fix it and didn’t, I then went directly to the company they told me to wait and they’ll have a word with the installer but it’s not there problem it’s mine.. They supplied the materials and should know that not everything fits other peoples houses as it’s different. Now I’m unable to close my doors due to their fault and they’re telling me to find my own carpenter to fix it. I don’t know how they can think it’s normal to not be able to close any bedroom doors let alone the bathroom door. More hassle than it’s worth and extremely rude staff that answer the phone, unprofessional and uneducated. Better off going to a proper company than dealing with these thieves.
Lovely friendly people would highly rate x
THEY ARE CREATE FALSE PICS AND THE SALES NUMVERS IF HAVE ISSUES ARE FAKE ..TRUST PILOT CAN CONTACT ME SAM A STROKE FOR PROOF OF NON REFUND. I WILL NOW BE CREATING PICTURES OF SITES N CONTACT FACEBOOK SOCIAL MEDIA TRADING STANDARDS
THE COMPANY OWES ME £400 LONG OVERDUE WITH FALSE LIES PROMISES..
You are non-complicated site, and friendly and im really glad that I found you. I will 100% tell all my friends for 50% commission....only joking, Could you set up a direct debit so this doesnt happen again. Its because I keep having to get new cards every time some little shit attempts to take money out. I have paid July so we should be up to date .All The Best Deb Appleby
Great service from start to finish will be using again
The whole experience was brilliant from the rep that came out on the first visit to the carpet fitters who came today .
We are so pleased and again the carpet fitters were amazing and did a fantastic job . 5 star *
Unfortunately, my experience here with someone called Andy was very disappointing.
I found him to be quite rude and difficult to communicate with throughout the process. He refused to speak to me over the phone and would only send short, generic messages, which made it very difficult to understand how everything worked. Whenever I asked for a price quote, he wouldn’t provide one, and when we agreed on a date for the visit, he also refused to give me even an approximate arrival time.
When I asked why he couldn’t provide a time, he repeatedly said he worked from a route planner. I completely understand that tradespeople often have scheduled routes, but when I asked roughly where I would fit into that route or what part of the day I should expect him, he simply wouldn’t answer. Instead, he kept telling me he had “already explained the process.”
As someone who doesn’t know much about flooring, I was asking genuine questions because I wanted to understand what to expect. Rather than showing patience or taking a couple of minutes to explain things properly, I felt rushed and dismissed. His responses came across as abrupt and unhelpful.
Good customer service is about making customers feel comfortable asking questions, especially when they’re unfamiliar with the service they’re paying for. Sadly, that wasn’t my experience here, and because of the way I was treated, I definitely won’t be using his services
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