Pedalsure Avis 

Top Class Service. Claim process was straightforward and dealt with very quickly, Amber and Chloe were both extremely helpful.

My bike was stolen recently and the claims process was quite simple and efficient. My claim was processed in less than 3 days. Chloe was most helpful and responded to my queries almost immediately. A very positive experience and terrific customer service.

Responsive, easy to talk to, and very reasonable. Would highly reccomend.

Fast and easy to set up. Provided additional cover that I didn't think of. Very reasonable.

One one hand I did get my insurance payout which is pleasing to know, but on the other hand it did take from date of theft, it took just under 3 weeks to recieve my payout, which meant I was without a bike for a while. I found the communication could be drastically improved. It took them nearly 2 weeks to respond after submitting my claim and evidence, in which time you cannot speak to anyone as they don't answer the phone, you don't receive any status updates or estimated timeframes so its an awful period of uncertainty. Then when you do get the decision, they say it can take up to 11 working days for them to payout... thankfully it got paid in 6 working days but still very long.

My recommendations if they listen:
- improve the communication, if you are not willing to speak to customers, remove the phone number and go to an app based solution which allows customers to track their insurance contract/claim process, somewhere they can receive updates on the process.
- 11 working days to then payout when approved isn't good enough either, even if its a worst case.

So overall, a good experience, but it could be a lot better. I wanted to rate them 3.5 so rounded up to 4.0

I could buy the bike insurance very quickly. The procedure was easy

After years of being a loyal customer to Pedalsure they failed to notify of a renewal quote.

I enquired about my circumstances. I even stated that if they no longer wanted my custom then please let me know.

No reply.............

Finally I received a response. They apologised and would let the I.T. department know of the glitch. There has been no further communication. What I find more angst is that the customer service contact didn't ask for details, previous policies etc. This brings me back to if they didn't want my custom then they should have notified me so I could get immediate cover elsewhere.

Secondly whilst employed I had a policy where I paid for loss of earnings. Unfortunately I had an accident tried to claim but was informed that I wasn't covered. I was continually charged for loss of earning & medical cover etc even when THEY informed me that I wasn't covered. Pedalsure had been updated.I informed them of my circumstances but yet they continued to charge me for cover for a claim they refused

On the plus side, the Customer Service contact that I previously engaged with was so Professional, empathic and tried to resolve things.

Very easy to use
The price is great, would highly recommend

Great service, quick and easy to use

Very happy with PedalSure, both in terms of convenience and simplicity of the interface and of the competitiveness of their premia. Went through their claim process recently and found it very straightforward and customer-centric.
Definitely recommend

Quickly set up & easy

This was so soooo easy to do online to insure my ebike. Honestly it was done in less than 10 minutes. Would highly recommend

Pedalsure has sent me a confirmation of payment for £126.85. I have not asked for this or have any need for it. I telephoned without any answer and the line was cut.
I sent an email and got no acknowledgment. Am I alone?

Simple and Efficient - website was easy to use to get a quote and find the documents to read, which were simple to understand.

Dealing with Pedalsure was an absolute pleasure from when I first phoned to ask if I was covered for malicious damage. The claim was dealt with quickly and efficiently and the staff were incredibly helpful. I would definitely recommend them to others!

Don’t answer the phone or return calls

We will handle the matter online - quickly and transparently.

Make sure you read the small print on the requirements for type of lock or they will refuse payment. Typical insurance scams. This happened to me,

Only had this insurance 2 months and my bike got stolen,the claims team where really good and had my claim within 4 working days. Amber who dealt with my claim was really helpful. Thanks and will definitely be using again when my new bike arrives.

My bike was stolen from the bike store at my property. They reviewed and accepted my claim within 48 hours. The whole process of claiming was much easier than expected.