Hannah was brilliant! She was incredibly helpful in securing the stock we needed, and her communication was excellent throughout. She kept us updated, liaised with the brand, and ensured everything wo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Voir plus
L'entreprise a répondu
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Voir plus
L'entreprise a répondu
We love Pencarrie. They have been our main supplier for 7+ years now and always look after us. Customer service is excellent, deliveries are on time and correctly packed.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Coordonnées de contact
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Royaume-Uni
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Excellent
135 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Natasha and Hannah helped
Natasha and Hannah helped - I am looking for a matching coloured apron and cap for a customer and they went through the entire range and even asked the warehouse to bring up matching items for them to compare in person - such great service ! Saved me ordering loads of samples
Thank you
12 février 2026
Avis spontané
Réponse de PenCarrie
Thank you so much for your review, Vanessa
It's great to read you're happy with our support, along with your recent interactions with Natasha and Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Nicola was great
Nicola was great, quick responses. Your service team are always helpful and quick to deal with our queries
17 février 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
My customer service
I requested an update to our records as I was receiving e-mails that were irrelevant to my department. Both Hannah and Nikisha responded promptly advising this had been done with Hannah also advising she would endeavor to get the rest of the team to follow the updated notes. Time will tell but I can't ask for more. Great service by both.
29 janvier 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nikisha and Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
The Pencarrie customer support team are…
The Pencarrie customer support team are amazing, the rare occasion we do have a query, they resolve it quickly and efficiently.
Well done!
22 janvier 2026
Réponse de PenCarrie
Thank you so much for your review, Tony
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent customer service
I use Pencarrie frequently as a supplier of my stock items for embroidery and resale. On checking a recent delivery I noticed that an item was missing, so I called customer services and spoke to Hannah.
I have to say that she was exceptional, the issue was dealt with within a matter of minutes, apologies given and free next day shipping for the missing item - she even offered to add any other items that I needed to the shipment to save me paying postage.
Hannah made what could have been a tricky conversation, into an easy, friendly chat - thank you Hannah.
22 janvier 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
very easy website to use.
very easy website to use.
very welcoming staff and helpful if you need to speak to anyone
11 janvier 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Réponse de PenCarrie
Thank you so much for your review, Sarah
It's great to read you're happy with our support, along with your recent interactions with Nikisha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Fantastic customer service
Shelley along with the rest of your customer service team are absolutely brilliant. Nothing is too much trouble and more importantly whenever I phone up I’m made to feel like a valued customer. With every conversation I feel like they personally know me and we have been friends for years.
Years ago we used to choose our garments from the four big suppliers, BTC, Ralawise, Uneek and yourselves. We no longer do that 100% of our orders are now with yourselves.
I can’t fault the service you and all the customer service team provide.
11 janvier 2026
Réponse de PenCarrie
Thank you so much for your review, Alan
It's great to read you're happy with our support, along with your recent interactions with Shelley and team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Really good service when dealing with a…
Really good service when dealing with a T shirt which was missing from delivery
15 janvier 2026
Avis spontané
Réponse de PenCarrie
Thank you so much for your review, Louise
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Always a pleasure to deal with…
Always a pleasure to deal with PenCarrie, there staff are always helpful, polite and knowledgeable and they are always happy to put themselves out to help you. Plus they have a great range of products.
15 janvier 2026
Avis spontané
Réponse de PenCarrie
Thank you so much for your review, Sylvie
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Extremely disappointed with Pencarrie’s…
Extremely disappointed with Pencarrie’s handling of a critical delivery issue.
We experienced repeated delivery failures over an eight day period via their courier partner. While courier issues can happen, the real problem was the lack of urgency and ownership from Pencarrie once it became clear how serious the situation was.
Despite being fully aware that the order was for a time sensitive event, replacement stock was delayed, decisions were made that reduced the chances of successful delivery, and responsibility was continually pushed back onto the courier. At no point did it feel like enough effort was being made to ensure the stock actually reached us.
This situation caused severe disruption to our business, wasted staff hours, and put an important customer relationship at risk. For a supplier of this size, I expected far better communication, urgency, and accountability.
Unfortunately, based on this experience, I cannot recommend Pencarrie where reliable, time critical delivery is essential.
16 janvier 2026
Avis spontané
Réponse de PenCarrie
Hi, Danny
I’m sorry to hear about the frustration this delivery issue caused, especially given how important the timing was for you. While the delays were the result of courier failures, we are currently reviewing the full handling of your concern to ensure everything on our side was managed as it should have been.
Your feedback is important to us, and I want to make sure it’s properly understood and acted on. I’ll follow up with you directly in the coming days so we can discuss this in more detail.
Kieran
Head of Customer Services
> Update 25.01.2026
Hi Danny,
We’ve now completed a full review of your concerns, and I’ve emailed you with confirmation of our position regarding your complaint. Thank you again for your feedback. I hope the actions we’ve taken provide reassurance and help prevent a recurrence of the experience you had.
Please don’t hesitate to contact me directly if you have any further questions.
Kieran
Head of Customer Services
Réponse de PenCarrie
Thank you so much for your review, Liam
It's great to read you're happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
I’ve been using PenCarrie for around…
I’ve been using PenCarrie for around six years and they’ve been consistently excellent. Their website is easy to use and integrates smoothly with my own, making ordering simple and efficient. Garment quality is reliable, logistics are spot‑on, and orders are processed quickly and accurately.
The online support team is always helpful, knowledgeable, and friendly. Because the service is so good, I very rarely need to use any other supplier. Highly recommended.
📝 Website / Supplier Testimonial (professional, detailed)
PenCarrie has been a trusted supplier of mine for approximately six years, and they continue to deliver exceptional service across every part of the process. Their website is well‑designed, intuitive, and integrates seamlessly with my own, which makes product selection and ordering incredibly efficient.
Order processing is consistently smooth, accurate, and fast. The garment quality is dependable, and their logistics team ensures deliveries arrive on time and well‑organised.
What truly sets PenCarrie apart is the standard of customer service. The online support staff are knowledgeable, responsive, and genuinely committed to helping their customers. Because of this level of reliability and professionalism, I very rarely use any other supplier.
PenCarrie remains a valued partner in my business, and I’m pleased to recommend them.
8 janvier 2026
Avis spontané
Réponse de PenCarrie
Thank you so much for your review, Angela
It's great to read you're happy with our support, along with your recent interactions with team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great Customer Service
2 janvier 2026
Réponse de PenCarrie
Thank you so much for your review, Tracey
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Had a slight problem with a tshirt it…
Had a slight problem with a tshirt it was sorted straight away with replacement 1 day delivery. Good service.
2 janvier 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Alex is a superstar!
A shout out to Alex in the customer service team, she was an absolute star! Slight issue with our order but she was very quick to get this rectified and have our new item out for next day delivery - She was super helpful and a credit to the team! Thank you so much Alex!
17 décembre 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review, Emily
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Very proactive onboarding and product discussion
Very proactive onboarding and interactive discussion on products and way forward with Olesya. Good to see that engagement with their networks is top of the priority list!
26 novembre 2025
Réponse de PenCarrie
Thank you so much for your review, Stefan
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Réponse de PenCarrie
Thank you so much for your review, Michael
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer service is always top tier and…
Customer service is always top tier and orders always on time & high quality
13 novembre 2025
Réponse de PenCarrie
Thank you so much for your review, Elena
It's great to read you're happy with our support, along with your recent interactions with Natasha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.