Hannah was brilliant! She was incredibly helpful in securing the stock we needed, and her communication was excellent throughout. She kept us updated, liaised with the brand, and ensured everything wo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Voir plus
L'entreprise a répondu
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Voir plus
L'entreprise a répondu
We love Pencarrie. They have been our main supplier for 7+ years now and always look after us. Customer service is excellent, deliveries are on time and correctly packed.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Coordonnées de contact
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Royaume-Uni
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Excellent
135 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love working with Pencarrie
I love working with Pencarrie - they have a huge range of garments and they're super fast in gettting stock delivered. The website is mega simple and easy to use. Overall I could not be happier with my experience working with them!
17 avril 2026
Réponse de PenCarrie
Thanks so much for the brilliant feedback — we’re delighted you love the range, the speedy delivery, and our easy‑to‑use website. It’s a pleasure working with you Gareth! 😊
Kieran
Head of Customer Services
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great customer support provided by…
Great customer support provided by Nicola - would 10/10 recommend
9 avril 2026
Avis spontané
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Always reliable
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been able to find every product we need. Greatly appreciate everyone’s continued support and look forward to many more years!
9 avril 2026
Avis spontané
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Amazing experience with Sarah
Recently came in touch with a member of staff called Sarah, I’d like to begin by saying, what a lovely lady! I’ve had no issues with her she helped with a minor problem and gave me a 10/10 experience hope to speak again!
10 avril 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Exceptional service
The customer service with this company is always exceptional. On my most recent purchase Tracey got me out of a very deep hole by getting goods out to me after their cut off time. This shows it's not just their customer service team but all their teams striving for excellence. Well done to all.
8 avril 2026
Avis spontané
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great company & Staff Oleysa is the best:)
Olesya has been our account manager and has been incredibly supportive and amazing throughout. She is always available when needed, taking the time to go through products with us and offering valuable guidance. I am very grateful for all her help, she's a great asset to Pencarrie, and the company itself is fantastic, offering great products and excellent service.
7 avril 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Care about the customer
Tracey is fantastic. Shout out to Shelly too. They’re a big company but do make you feel valued as a customer, doing what they can to help whenever they can.
31 mars 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey and Shelley. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Olesya was a great help for me to find…
Olesya was a great help for me to find the products I was looking for. She also pointed me in the right direction to get other useful help 👍
26 mars 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Lady very helpful
Lady very helpful. Would have given 5 stars but didn't seem fair to be charged twice because your courier lost my parcel. I don't see why you can't take the brunt of the cost of the 2nd order until the 1st one is located?
25 mars 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Disappointing to read of the additional charge, as such we have been in contact with you this afternoon to reconfirm our process, and a full refund has been provided for your first order placed, I hope this provides you with assurance of the level of service we like to provide, and hopefully brings your experience to a 5-star.
Your feedback will be shared with the team.
Customer Support 👕
great service from Nichola always…
great service from Nichola always willing to help and supported with an issue within minutes, fantastic buisness!
16 mars 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent Customer Service
Tracey and the team have been amazing. Always on hand with speedy responses and quick reactions to the issues in hand. Excellent Customer Service whilst approachable and friendly. A pleasure to work with!
20 mars 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Natasha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer Service Superstar to the Rescue!
I had a great experience getting help with my query. Olesya was extremely professional, patient, and genuinely helpful throughout the whole process. She quickly understood the issue and provided the exact solution I needed. It’s rare to come across such efficient and friendly customer service, and it made the whole experience smooth and stress-free. Thank you for the excellent support
11 mars 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie has been very supportive as a…
Pencarrie has been very supportive as a supplier and this year we have moved a step up marking them as our prime supplier for all goods. Tracey from their team is extremely helpful and so are the other members of the staff.
They all go above and beyond to help us. Very please with their services.
4 mars 2026
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie = Number 1!!
We’ve been using Pencarrie for around nine years now, and honestly, we wouldn’t go anywhere else!
The team are absolutely incredible. Nothing is ever too much trouble. On the rare occasion there may be a slight (which is VERY infrequent), it’s dealt with and resolved straight away.
Their brand range is fantastic, and the ordering system is so easy to use.
They also offer the BEST giveaways… I’ve just won an iPad — I mean, GET IN!
I always find myself smiling at their social media posts. You can genuinely tell the staff love working there, and that positivity shines through in everything they do.
From start to finish and then through to brand ambassadors and account managers...all top people!
Thank you, as always, for being so amazing. Our business is incredibly proud to work with such a fantastic company!
PS, watch out for Sarah - she will have you laughing a LOT at your desk!
2 mars 2026
Avis spontané
Réponse de PenCarrie
Thank you so much for your review, Leanne
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Oleysa knows PenCarrie's vast range of goods.
Oleysa has really helped me develop my confidence in building my nascent company.
She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised.
I was pleased to meet her at the NEC last week, and impressed her knowledge of PenCarrie's massive range of brands.
2 mars 2026
Avis spontané
Réponse de PenCarrie
Thank you so much for your review, Graham
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Hannah was amazing so very helpful.
27 février 2026
Réponse de PenCarrie
Thank you so much for your review, Jo
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Amazing team…
Our interactions with the amazing team are what make PenCarrie a great supplier to work with. The office team could not be more helpful, Sarah is outstanding and makes the impossible possible!
Orders are shipped punctually, efficiently and with ease.
Worked with them for many years and recommend them without hesitation.
26 février 2026
Réponse de PenCarrie
Thank you so much for your review, Maxine
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.