Pense Avis 

338
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

There was problems in accessing funds from my two pension pots, Lauren kept hounding these companies until they released the funds, see set up complaint procedures with both and managed to get comp... Voir plus

Noté 5 sur 5 étoiles

I was wary about scams and contacted Pense after reading reviews The staff at Pense absolutely brilliant I wanted advice on which type of pensions were available and was talked through what w... Voir plus

Noté 5 sur 5 étoiles

James Allot looked after me at Pense he was my adviser , he was very clear and informative and very approachable . Liv Carey kept me up to date as things progressed , I would highly recommend both of... Voir plus

Noté 5 sur 5 étoiles

I initially contacted Pense, after reading their reviews, to ask for advice whether to go for a drawdown pension or an annuity and I am so pleased I did!! After reviewing my pensions, Kirk advised th... Voir plus


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

338 avis

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A répondu à 66 % de ses avis négatifs

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4,9

Tous les avis

(338)

170 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very satisfied

Very satisfied with the service I received from Pence in regard to setting up an annuity pension for me. I was pleased with how quick the process was and
Liv Carey regularly kept me up to date with how things were proceeding.

21 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I was assisting my brother in getting…

I was assisting my brother in getting an annuity sorted, with his retirement approaching. I contacted a number of annuity brokers, but opted for Pense following my correspondence by email and phone with Kirk. He was excellent and reassuring, made the process as simple as possible, where others were putting obstacles in our way (as I was doing most of the 'talking' etc on my brother's behalf, it could have been complicated). Once we agreed on a provider, based on best annuity rate, Kirk passed me on to Liv, who metaphorically held our hands from that point on until the annuity funds arrived in my brother's account. Regular email contact (at least weekly), plus prompt responses to our queries, kept us reassured at all times. Nothing seemed too much trouble for Liv or Kirk. The whole process from accepting the quote to receiving the funds took around 7 weeks, well within expected timescales given. I wouldn't hesitate to use them again and recommend them to anyone in need of such services.

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Attention to detail

I was pleased with the attention to detail in every aspect of my pension transfer. My options were made clear and were succinctly explained by James Allott. Liv Carey kept me updated throughout the process.””
I would have no hesitation to recommend Pense to anyone looking to make investments.

28 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Satisfaction

It was reassuring and helpful to liaise with the same person to help and guide you through some of the hurdles in front of you . Any questions i put forward which were a few , were answered very quickly .
So a big thank you to Liv and Kris for their advice and help .

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Had always been a bit sceptical about

Had always been a bit sceptical about financial advisors, but I had to use one to set up a annuity policy. Kirk Yeomans from Pence arranged a phone consultation and I will be forever grateful. He talked me through all my options, advised me on my tax implications which helped me make an informed decision, he kept me informed about the different providers and dealt with the transfer of my pension pot getting me exactly what I needed.

6 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I have never been one for writing…

I have never been one for writing reviews but on this occasion, I had to break the habit of a lifetime. Pense were first class, from the moment I called them to the start of my annuity, the team have kept me informed every step of the way. Special mention to Kirk for his advice, and to Lauren and Liv who provided regular updates. I would have no hesitation in recommending Pense to friends and family.

20 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Quick smooth process

The whole Pense team were very efficient.

I was very happy through out the smooth quick process.

If anyone was on holiday someone else picked up the messaging seamlessly.

I would not hesitate in recommending them

26 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Pension Annuity

Used Pense twice now for both the small pensions I have. Kirk was excellent and explained everything so even i could understand.
Both went very smoothly with no hiccups in double quick time too.
I wouldn't hesitate to recommend Pense. All the staff are incredibly efficient and kept me informed
weekly throughout the process.
All in all excellent service, I would highly recommend.

12 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Another con trying to get your details…

Another con trying to get your details whilst pretending offer free advice

24 février 2026
Avis spontané
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Réponse de Pense

Thank you for your review.

We take feedback extremely seriously, however we have been unable to identify any interaction with a customer matching the details described here.

Pense is an FCA regulated financial advice firm and we maintain full records of all enquiries, calls and advice conversations. After reviewing our records we have not been able to locate any enquiry or interaction that corresponds with this review.

For clarity, we do not charge customers simply for making an enquiry or discussing their options. A fee is only payable if a customer chooses to proceed with a formal recommendation, and all charges are clearly explained and agreed upfront before any advice is provided.

We have asked Trustpilot to contact the reviewer so that they can provide further information and allow us to investigate properly, however we have not yet received any details that enable us to verify the experience described.

We are proud of the transparent and competitive charging structure we offer and would encourage anyone considering our service to review the feedback from other customers who have used Pense.

If the reviewer has genuinely interacted with us, we would welcome the opportunity to investigate and resolve any concerns directly.

Noté 5 sur 5 étoiles

I’ve been very impressed with Pense…

I’ve been very impressed with Pense from my initial contact and subsequent interactions. The staff have been wonderful, pleasant supportive and professional. Any questions or information requests were dealt with promptly and efficiently.

20 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Friendly knowledgeable team and professional service

Friendly knowledgeable team that offer a professional service. Initial consultation was friendly and helpful, reviewing my options and agreeing the way forward. They were then able to secure an annuity quote above my expectations and then followed through getting the policy in place and the funds transfer in in a very professional and timely manner. Regular updates on progress all the way through and very happy with the end result.

17 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Pense is the way to go.

Since I started dealing with Pense arranging my Annuity policy, I have found the team very capable and fairly quick at dealing with any issues that arose. The girls Chloe,Amber, Lauren and Liv have all been very helpful and kept in contact regularly with me during the transfer process. I would highly recommend Pense to sort your pension out

16 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Experience.

Pense was recommended to me and I'm so glad they were, Ross talked me through the whole process in detail and made sure i understood everything. His telephone manner is excellent and made me feel relaxed and confident that i was doing the right thing. Moving my life savings was a huge thing for me but Ross made it easy and worry free. It's also good to know that he is there at the end of the phone if i need him.
I would also like to thank Lauren too for confirming that everything is in order and ensuring that i am happy with the service they have provided. I highly recommend, they are a great team.
Andy Fifield.

23 janvier 2026
Avis spontané

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