Every time I ever get in touch with anyone at PeopleSafe, the experience is always incredibly positive. Always helpful. Always Cheerful. Always quick to resolve any questions I have. The support is mu... Voir plus
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Lisez les avis des autres
This was my first contact with People Safe to report a problem. The response I received was very helpful, and the actions taken resolved my issue quickly and effectively. The matter was urgent, a... Voir plus
L'entreprise a répondu
I had amazing customer service from Kelly in the contract management team around two queries I had today. She responded very quickly today to an invoice query I'd highlighted to other members of the t... Voir plus
L'entreprise a répondu
Peoplesafe Onboarding was a seamless and fluent process. Weekly meetings were planned to discuss any concerns and to give any advice required. The whole process took only a few weeks from initial me... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Services aux entreprises
- Service d'aide médicale d'urgence
- Fournisseur d'équipements de sécurité
- Agence de sécurité
À propos de Peoplesafe
Écrit par l'entreprise
Protect your people
Wherever. Whenever.
Peoplesafe is the largest provider of personal safety technology, specialising in:
Our 24/7 alarm response service is 2x faster than calling 999 and dedicated to protecting workers.
Peoplesafe protects over 375,000 employees
Our service provides support for staff working without supervision and gives them the ability to call for help.
It’s an effective control measure to mitigate the risks faced by someone working by themselves.
If you’re looking to protect your people, get a quote or request more information .
Coordonnées de contact
Emerald House, East St,, KT17 1HS, Epsom, Royaume-Uni
- 0800 990 3562
- customer.support@peoplesafe.co.uk
- peoplesafe.co.uk
Protection you can count on
4,7
Excellent
172 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Training Session
We had a great training session with Jason. Jason was very knowledgeable about the system and I found him very patient. What is even more impressive is the offer to reach out to them with further questions or queries and further requests for training.
15 juillet 2025
Avis spontané
Réponse de Peoplesafe
Hi Deborah - thanks for leaving us a 5* review and telling us about the fantastic job that Jason is doing. We will be sure to pass your feedback to him.
Lone worker devices
Service great, people efficient but some devices have battery life issues and faulty inlet charging connectors
3 juillet 2025
Réponse de Peoplesafe
Hi David - thank you for taking the time to leave a review about the great service you've received from our teams. We will take your feedback about the devices on board as we strive to provide the best quality product for the people we protect.
Improvement required
The slides of the presentation were too small to read. It was hard to hear the facilitator as the sound or the quality of sound was poor. Instead of a webinar, maybe a teams call would better suit
3 juillet 2025
Réponse de Peoplesafe
Hi Ann - we're sorry that you had a less than satisfactory experience on one of our webinars. We will certainly look into how we can improve the sound quality and the visuals of the presentation.
The service and the team are super…
The service and the team are super helpful. I seek support for educational purposes, as an educator and the team were all out supportive.
Very happy with the service, most especially the safety and support they provide to clinicians like me.
2 juillet 2025
Réponse de Peoplesafe
Hi Cendrig - thanks for taking the time to leave us a 5* review. It's brilliant to hear about how our service is making you feel safer and the high-level of support you're receiving.
The greatest customer service and great…
The greatest customer service and great collaborative work to ensure our staff are safe. Thank you
16 juillet 2025
Avis spontané
Réponse de Peoplesafe
Hi Richard - thank you for leaving such a fantastic review. We will pass your feedback on to our Operations team
Good overall
2 juillet 2025
Réponse de Peoplesafe
Hi Rizwana - thanks for taking the time to leave us a positive review, we appreciate it
Réponse de Peoplesafe
Hi Ray - thanks for taking the time to leave a review about the positive service you received from our Support team and that you received your device quickly.
My issue was dealt with promptly and…
My issue was dealt with promptly and efficiently, new unit ordered for me and received within a couple of days. The lady I spoke to was very efficient and helpful - great service thank you
27 juin 2025
Réponse de Peoplesafe
Hi Carole - thanks for leaving such a glowing review for our Support and Order Fulfilment teams. It's fantastic to hear about the great service you received.
Good communication and quick response
Good communication and quick response.
Fast dispatch of equipment
27 juin 2025
Réponse de Peoplesafe
Hi Comfort - thanks for leaving a review about the fast service you received. Glad we were able to deal with your query quickly.
Réponse de Peoplesafe
Hi Michael - thanks for taking the time to leave a review. Great to hear how happy you are with the Peoplesafe service!
Alone worker…
I recommend that staff who work alone be equipped with one of these safety devices. This equipment is reassuring because it provides a sense of security, knowing that even when you're alone, help is readily available in case of an emergency.
3 juin 2025
Réponse de Peoplesafe
Hello Tancha,
Thanks for taking the time to leave a review. Glad to hear that you've got peace of mind for your safety thanks to our service.
Kind regards,
Peoplesafe
Réponse de Peoplesafe
Hello,
Thank you for leaving a review and that our service is helping you to feel reassured that you're safe round-the-clock.
Kind regards,
Peoplesafe
Katies Customer Service is excellent
Katies Customer Service is excellent, thank you so much.
2 juin 2025
Réponse de Peoplesafe
Hello Kathryn,
Thank you for leaving a review for Katie, it's fantastic to hear. We'll make sure she receives the feedback.
Kind regards,
Peoplesafe
I had a positive experience with the…
I had a positive experience with the customer team at peoplesafe. Laura Haiti was so patient with me and located the lost device in the same day so grateful for her help.
28 mai 2025
Réponse de Peoplesafe
Hello Ilhan,
Thanks for leaving feedback about your positive interaction with Laura. We'll ensure she receives your kind words of praise.
Kind regards,
Peoplesafe
The speed of response from people safe…
The speed of response from people safe re my enquiry
20 mai 2025
Avis spontané
Réponse de Peoplesafe
Hello Paul,
Thanks for taking the time to leave us a review. Glad we impressed with our response times.
Kind regards,
Peoplesafe
Excellent service
Quick response to my query and clear instructions to rectify problem.
25 février 2025
Avis spontané
Réponse de Peoplesafe
Hello Anna,
Thanks for leaving a review. We're pleased to hear that our response time was speedy and the problem was resolved.
Kind regards,
Peoplesafe
Easy to get hold of
Easy to get hold of. Dealt with very quickly. Received new one within 2 days. Excellent service.
13 février 2025
Avis spontané
Réponse de Peoplesafe
Hello Phil,
Thanks for leaving such a glowing review of our Support and Order Fulfilment teams. We'll be sure to pass on your kind words.
Kind regards,
Peoplesafe
Réponse de Peoplesafe
Dear Mark,
I'm sorry to see that you didn't receive information when it was initially requested. I've spoken to your account manager who has confirmed they've contacted you regarding this matter.
Kind regards,
Peoplesafe
Avoid at all Costs
Avoid at all costs. They will take your money and once done will simply ignore any emails you send. They'll change cancellation notice between contracts without notifying you, plus not inform you know some terms have changed from the previous year's contract.
When you do cancel, they'll just ignore your emails, much like they do as standard practice once they have your business..... And that's to any PeopleSafe email address. You'll end up having to call and chase them.
I full y expect some bone reply to this review where they'll say how disappointed they are with my experience and to get in touch..... but I fully expect they'll just ignore that to if I did.
21 janvier 2025
Avis spontané
Réponse de Peoplesafe
Dear Paul,
Thank you for your feedback and sorry to hear that you’ve not had a good experience recently. Our aim is to ensure workers are kept safe 24/7 and we believe we can still help you get the most of out of our service. We’d like to reiterate our offer to help you get the most out of our service and explore how to ensure you have the right technology for your team.
We will take on board your comments about communications and we have recently improved our customer support and channels, which you can find on our website.
Kind regards,
Peoplesafe
Started off well but times have changed
Positive: range of products.
Negatives: We were a long term customer of Peoplesafe. As an NHS trust, we consistently had issues with ID and fall detection devices. Pricing was a major headache and overall was poorly handled by sales, notably the Head of Sales.
Started off well but the combination of pricing headaches, poor customer handling and increased pricing lead us to a better alternative. We also fed this back to other NHS trust members who experienced similar issues. They are not suitable anymore for our field.
16 janvier 2024
Avis spontané
Réponse de Peoplesafe
Dear Paul,
Thank you very much for your review and we're sorry to hear that you feel you’ve not experienced the same high level of service we give to all customers. We have passed your initial feedback on to the relevant departments, but would like to hear more if you could send further details to customer.success@peoplesafe.co.uk.
We partner with over 100 NHS Trusts and have proudly been protecting healthcare workers for more than 20 years. This is one of the sectors our service is so highly engaged with and we work closely with customers and partners to constantly improve our technology and service. https://peoplesafe.co.uk/sectors/nhs/.
Please send further information and we will ensure we act to improve things for the future.
Kind regards,
Peoplesafe
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