Perkbox Avis 

I haven't been able to get on my Perkbox account for a while and my points were building up, i sent a message and within very little time it was sorted and i was back in my account. Mariyana was very helpful with quick and easy to understand response. Excellent Customer services!

No way of unsubscribing from the incessant number of emails. Cannot get in touch with a real person. Contact links on the website do not work. This pile of crap is being pushed by my local NHS trust. Do not give the company any of your private information, you will regret it

Absolutely appalling customer service from Perkbox.

It is virtually impossible to speak to an actual human being. There seems to be no effective way of getting through to someone on the phone, and the live chat is just as frustrating — you spend your time dealing with automated responses before waiting days for an actual reply.

When you eventually do receive a response, it often feels generic and does very little to actually resolve the problem. For a company providing employee benefits and services, the standard of customer support is genuinely shocking.

Customers should not have to chase repeatedly over several days just to get a straightforward issue dealt with. Perkbox seriously needs to improve its customer service, provide a functioning telephone support option and make it much easier to speak to a real person.

Extremely frustrating experience and, based on the customer service alone, I would not recommend Perkbox.

So far, it is poor. There is no-one to contact about the status of your order and no timeline given. The chat box does not work, even though I submitted a question, no-one responded and they terminated my conversation. So far it is a terrible platform with very poor communication.

This email doesn't work - customerservicemanagers at perkbox dot com

Do you have someone working there that can take a call or answer an email or is it all AI chatbots?
Regards, a customer trying to get hold of a human since the 28th of July.

I had a couple of queries on vouchers. After initial interactions with a chat box , Robert got in touch to get more detail.
All sorted within a week by email which was perfect . Vouchers replaced in timely manner

Having an issue with a Vivup order from the 28th of July. It is now the 5th of August. Is there a contact number for a human? Poor form

Resolved my login issue very quickly. The support was efficient and helpful, and everything was sorted out in no time.

Outstanding customer service from Robert. He is highly professional and takes a wonderfully proactive approach. Robert made me feel truly valued and cared for throughout.
I wish him the absolute best!

Very helpful when I had a problem

I bought a gift card for my weekly shop as I have done for over a year, but the gift card wouldn't work in the supermarket. I attempted to use the gift card more than once but the same error popped up. I spoke to the cashier at Morrisons who attempted to take the payment at a manned till but this wouldn't work either. The error received was 'gift card invalid'. I then went to speak to customer services who advised I would need to speak to PerkBox directly as they are the company that issued the gift card.
This resulted in my weekly shop taking an extra 30 minutes trying to resolve the issue, extremely embarrassing with long ques forming behind me, and as the gift card wouldn't work, I had to pay using my debit card and I'm now £100 out of pocket as I have paid for a gift card and my weekly shop.
The main issue I'm now experiencing is dealing with PerkBox. I sent them a message on Saturday morning providing a full breakdown of what has happened, receipts and a copy of the giftcard but I haven't had a response. I escalated the issue to my employer who contacted the customer success team, but I still haven't heard back.
There is not a telephone number on the PerkBox website to contact for help, the only option is a messaging service but the team don't respond. I have no other choice but to contact my bank and ask them to help.
The messaging service advises PerkBox will respond within 48 days, it's almost been a week.

I bought two Vue vouchers through Perkbox (Order IDs: VSUP402492265174 and VSUP402490699713) to take my son to the movies at Vue Longwell Green, Bristol. Unfortunately, using the vouchers actually made the tickets more expensive than booking directly with Vue.

Here's what happened:

I paid £10.20 for two Perkbox vouchers.
When booking through Vue using the vouchers, I had two options:
Regular tickets: I still had to pay an additional £5, even after the child's discount. The total cost came to £15.20, whereas booking directly on the Vue website would have cost £13.98.
Super Saver tickets: No extra payment was required, but I'd already spent £10.20 on the vouchers. The exact same tickets could be bought directly from the Vue website for just £8.98 (or £4.99 per ticket).

So, instead of saving money through Perkbox, I ended up paying more. It feels like putting in extra effort just to get a worse deal.

I even called Vue Customer Care to check if I had done something wrong, but they confirmed the issue was with how the Perkbox vouchers work.

I also submitted this feedback through the Perkbox portal several days ago, but nobody has responded.

I would strongly recommend that Perkbox either removes this voucher offering or clearly warns customers when it doesn't provide any savings. At the moment, it's not just useless—it can actually cost people more money than buying tickets directly.

Very disappointed.

the customer service team were very helpful with sorting out my password and access to Perkbox

Robert was truly understanding and always did his best to assist. He persevered with an annoying and frustrating vendor and I'm so pleased he managed to finally resolve an 8 month issue.

Quick and helpful support, rectifying an issue I had. Excellent customer service.

Great support from Perkbox to refund my points

Wrongly purchased 2 perk box vouchers. After few emails an agent Helena took action by refunding full as a goidwill gesture although the T and Cs says it is not refundable and not transferrable. Thank you Perkbox.

They are always so helpful and informative with any questions asked.

Quick response when there was a technical error, thank you! Customer service was friendly and very helpful, a quick solution and support was found.

Lots of good offers and "perks", the site is very easy to use, and a recent issue (which was mine/a connectivity issue) was resolved quickly and effectively by a lovely gentleman called Robert. Excellent Customer Service! I would highly recommended this platform.