Perkbox Avis 

Lots of good offers and "perks", the site is very easy to use, and a recent issue (which was mine/a connectivity issue) was resolved quickly and effectively by a lovely gentleman called Robert. Excellent Customer Service! I would highly recommended this platform.

Had an issue with a voucher I redeemed which could not be used for the purpose it was intended for. Raised a query with Perkbox and they resolved it in a matter of days. No lengthy e mail exchanges, as I got to speak to a person, which is rare these days, no continual chasing. Voucher cancelled and my account credit.
Totally hassle free

After an admin / processing error by TUI, Perkbox stepped up and resolved the issue and made sure that TUI refunded the £1500 they managed to “loose”

Perk Box keep sending me unsolicited emails and the emails do not have an Unsubscribe link! A week later and they have failed to respond to me. It's disgusting that they are spamming my Inbox over and over with no opportunity to stop them. They are clearly a very unethical company. I wish I could give zero stars. I suppose my only option now is a formal complaint.

I had a GREAT experience with Helena, I found her to be extremely quick with her replies and went beyond to be so helpful

I couldn't get into my Perkbox account. It took a few weeks,but Helena was incredibly helpful and patient with me. I'm now back to enjoying my perks!

Getting through to an agent took a bit of patience, but once through to an agent after leaving the initial ticket with the Perkbot, the agent worked efficiently and hastily to resolve my issue. Robert was empathetic, and understanding of the situation, and quickly eradicated the issue by speaking with suppliers on my behalf for a refund.
Thank you Perkbox.

A swift resolution to the issue I had was very much appreciated! Thank you

I had a failed transaction and then once I put the transaction through again they took the payment twice. The customer service has been awful and they told me to read the suppliers t&cs when it had nothing to do with that but their system. They dont take responsibility for issues on their own system.

I have used Perkbox for years, saving hundreds of pounds and utilising their recognition platform and Wellbeing hub and have been a huge advocate in my current workplace, however a gift card purchased through them recently had the remaining balance cleared without my permission. I contacted Perkbox using the online chat facility which was not helpful at first as was told to reach out to Tesco would had already told me to contact Perkbox, then I was told to contact the providers of the gift cards and was felt like I was being given the run around. I mentioned that I had been given advice to take it up with the financial ombudsman and within the next few hours was contacted and offered a full refund of the funds lost.
Although I am happy with the final outcome and have always had great experiences with Perkbox, the initial raising of the issue was not a pleasant experience and I felt fobbed off, so there is definitely improvement to be had there as I paid Perkbox for the gift card so they should take the safety of that purchase seriously.

Excellent customer service and very easy to use

Quick, friendly support

I'm not a small print kinda person so missed a vital section when buying my gift card to spend on a website. The customer care team however we're super and got me out of a pickle! They were really friendly and easy to deal with. Thank you

I have access to Perkbox through work and recently encountered an issue while trying to purchase a voucher. Due to a technical error, I ended up purchasing multiple vouchers instead of just one, which was quite frustrating at the time.
However, the customer service I received from Robert was excellent. He proactively got in touch, liaised with the third-party supplier, and worked to get the issue resolved. I was really pleased that he was able to arrange a full refund.
Receiving this news on a Friday afternoon was a brilliant end to the week! This was a great example of high-quality customer service—professional, responsive, and genuinely helpful.
Thank you, Robert and the Perkbox team!

Jemma is so helpful, she helped me get back into my account and was prompt and polite

took a bit long to get a responce from the team but once i did they were super helpful and actually managed to resolve my issue which i wasnt sure could be done as it was my error.

I have no issue at all with Perbox, great support team. I had a couple of times due to signal problems that my gift cards were not delivered. The team acted quickly and sorted a refund. Great Perk & platform

Helena was very helpful and resolved my issue promptly and kept me informed.

I love Perkbox! Great savings on the weekly shop that really do add up.

Things do go wrong occasionally, but it’s true what they say, it’s what a company does when things go wrong that matter.

Perkbox couldn’t have been more helpful when I had an issue with one of the many multiple vouchers I have purchased.

Thank you,Robert.

I had to email customer service about a mistake I had made and Helena was more that helpful in getting me a refund even though I was to blame. Really friendly couldn’t do more to help really good service.