Perkbox Avis 

I tried to buy something on Halfords with the gift voucher from Perkbox, and the gift card didnt come through. But the money was gone from my bank account. No purchase record and confirmation email from Perkbox. Tried to contact the customer support. The live chat is not live, just a message system as it said. After a day, I still didnt get any response from them. If you wanted to buy something urgently, really should consider not using this, as the support might comes really slow.

Last update: they replied and refunded three days later, which is acceptable, great result finally. Thanks.

Excellent service by customer support! Instant solution provided and no follow up was required.

They are completely unresponsive , I have tried the chat but no one messages you back . There is no contact number and no other way to contact them so you are left without any assistance .

Managed to cancel the gift cards for the system error and perkbox refunded the money.

Had an issue with buying multiple high value vouchers.
Robert was straight on it and sorted really quickly.

thankyou

I get Perkbox as a perk from my company. I always had a great experience with it, easy to get the gift cards and I can use them in seconds. Whenever I had to contact the customer support, they were always helpful and honest, I feel valued and they quickly resolved my issue. Special thanks to Helena for her help. :)

I've loved using Perkbox and miss it, now that I've left my company. I shall definitely be recommending it to my next employer! Their customer service has been excellent - my phone recently broke and I lost everything on it, including my gift cards. The team were able to send them to me promptly and with minimal admin - I was really impressed. Thank you Perkbox. Hope to have you as part of my 'package' in my next role.

Perkbox is always very useful when it comes to finding ways to save money.

I have only ever had one instance of needing to reach out for assistance, though it wasn't even for a fault of Perkbox.

Robert from their customer support team was excellent in helping resolve the issue quickly.

solved my problem immediately
I am very happy with such nice people

Amazing service ! Robert went above and beyond to help me and solved my issue.

I bought a JD Sports gift card and it comes up as invalid. I was at the store and I tried contacting Customer Services and I received no reply. I tried using the gift card online again it comes up as gift card invalid. Complete waste of time and energy, undue stress in trying to save a few pounds- not worth the hassle. I’ll be wasting even more time by now having to contact my credit card company to get a refund!

Having mistakenly used some points while looking around the site, I asked for the points to be returned. Robert replied that the firm I had used my points for do not normally refund. He said he would look into it but could not promise anything.
Two days later he replied that he had been successful in securing the points and returning them to my account.
A very satisfactory outcome which was dealt with professionally and helpfully.
Very good service.

Great staff. Although the FAQS page doesn't always point you in the right direction. The support team are wonderful. Solving my problem quickly. Thanks Robert and team

Been with Vivup for a few years. They are always very kind and helpful. Even if its out of their hands they try their best to support the costumers.

Robert was very helpful
Huge thanks to Robert at Perkbox for helping resolve my login issue so quickly. Efficient, friendly support and a smooth experience throughout.

Very poor service. Costly, with poor benefits and a hugely complex login system to use them.

Prompt response and easy resolution.
Helena was lovely and helped me discover that the issue I was experiencing was down to my bank. After a phonecall all was resolved. Helena then followed up later in the week to check that all was ok - a lovely touch and I just wish that customer service from other providers was as good as this!

Amazing customer service, responded to query immediately and resolved our issue. We use them for all of our business' gift cards and will continue to do so. I would recommend using them.

Helena from perk box was friendly polite and responded with pace i managed to solve the issue within 5 minutes and had clear instructions on what i needed to do

I recently had a problem with my account and reached out to Perkbox support, and I just want to say a big thank you to Jemma for being so helpful throughout the whole thing.

She was super kind, patient, and really easy to talk to. What really stood out to me was how on top of everything she was — quick replies, proactive follow-ups, and I never had to chase anything. It honestly made the whole situation feel way less stressful than I expected.

If you’re wondering what Perkbox customer service is like, my experience with Jemma is a great example. It really gave me a positive impression of the company.

Thanks again, Jemma!