Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Very easy to transfer pet ownership with a small fee. Holly was very helpful in keeping me informed of progress as checks have to made to insure pet hasn’t been stolen. Would encourage everyone to mi... Voir plus

Noté 5 sur 5 étoiles

I was struggling with getting my dogs microchip verified under my name from previous owner. I contacted petdatabase to help me with this... a very lovely lady called Holly Thompson was so helpful to m... Voir plus

Noté 5 sur 5 étoiles

I found Holly to be very nice, which has made the experience in changing my cats details much better after he had to be rehomed due to ill health. I found it to be straight forward with her help, fo... Voir plus

Noté 5 sur 5 étoiles

A week after moving house and I'm still wading through boxes and updating personal details! What a joy it was to speak to lovely Holly at Pet Database this morning who really put my mind at rest by e... Voir plus

À propos de l'entreprise

  1. Service de contrôle des animaux

Écrit par l'entreprise

We believe every pet deserves to be found. Ensure your pet's details are kept up to date on the UK's Defra-compliant pet microchip database and lost pet service.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

633 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amendment required

Needed an amendment doing to my personal details. Lovely Indy contacted me so swiftly and informed me it had been corrected. Thank you so much...great service.

18 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Having problems as the wrong pet name…

Having problems as the wrong pet name has been registered with my chip number. I’ve tried to make contact 3 times now to get this resolved and not had a reply in over a week.

Trying to get hold of Indy to resolve this.

5 août 2025
Avis spontané
Noté 5 sur 5 étoiles

new puppy that had the pet database chip

We purchased a new puppy that had the pet database chip already inserted. The website is very good to negotiate and I had to send a message to the company requesting that they transfer the puppy into my name. Indy was very good at getting back to me and the matter has now been completed within three days - very simply; I would recommend this pet chip company who are very professional, and no additional fees for the lifetime of your pet.
I would not hesitate to recommend other people use this company.

12 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Had to rehome one of our dogs. Indy at Pet Database was extremely helpful. Speedy service and thorough i would recommend to anyone to use this service no automated chat bot. I now feel happy knowing our dogs details are with his new owner.

31 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Fast, informative and reliable service

Fast, informative and reliable service. Shout out to Indy who took care of the transfer of our new addition really quickly making the process easy and understandable. Polite and courteous, appreciated the whole experience.

27 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible customer service

Terrible customer service.
I have been trying to contact them to arrange the transfer of my pet's details to another database after I found out they now charge.
They won't answer the phone or respond to any messages or emails.
Shocking management of a company.

11 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Rehomed and details updated.

I needed to update my pets details because i unfortunately had to rehome her. Luckily Indy from pet database was excellent in helping ensure this was dealt with efficiently and effectively.

7 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Great experience

Great experience, I just filled in the details of my pets and chip no . Pet database did the rest . Now I am confident that both pets are registered at the same place . Just a one off fee to change everything and a couple of days it’s done

4 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

They are very responsive

They are very responsive. Indy was really helpful with a payment process and was very quick to rectify it
Up to now am really happy with how everything is working 🤗 kind regards Jacqueline seddon

3 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Service

Indy from Pet database was particularly quick and helpful in getting our dog's chip transferred to us from their previous owner. It was a much quicker and simpler process than they even predicted so it was great.

1 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Scam website

Scam website. Everywhere it says it's free, but they want £15.
Also, no option to delete the account.

26 juin 2025
Avis spontané
Logo de Pet Database

Réponse de Pet Database

Hi Magda,

Thank you for your feedback. We’re sorry to hear you feel this way and would like to clarify a few points.

PetDatabase.com was previously free to use, but to remain compliant with DEFRA regulations and to continue offering a secure 24/7 online service, we now charge a one-off, lifetime fee of £15. Unlike many other microchipping databases, we do not charge annual or monthly subscription fees.

We always aim to be transparent about our costs, and if the fee is a concern, we’re happy to offer a discount, just reach out to our team.

Regarding account deletion, we absolutely respect your right to cancel at any time. You can email us at info@petdatabase.com, and we’ll remove your account promptly upon request.

We’re a legitimate and fully DEFRA-compliant database, and we take customer concerns seriously. If you’d like to discuss your experience further, we’d be happy to help.

Kind regards,
The Pet Database Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus