The Pet Genetics Lab Avis 154

Great, speedy service

Had to contact customer services to cancel one kit. They dealt with my request and refunded on receipt.
Results were produced quickly so I would certainly recommend this company

I have always found them to be quick , reliable and professional. The only delay is Royal Mail took 8 days to get the sample back to them.

Good clear easy to read and understand results
Easy to navigate website with test results easy to find and download/print

Excellent service

Good communication and solved an issue with my passcode. Not the company at fault but another customer inputting wrong code.
Results received much quicker than expected.

Paid for a cavapoo bundle, they only performed the poodle tests, missing two tests.
The only option in the chat on the website is to email, which I have multiple times - no response. And no contact number to speak to anyone.

Fabulous and easy from start to finish straight forward and quick results.

Easy to use website and great service. Highly recommended.

I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier
Than other places Definitely 5 *
Will be Definitely using them again.

Absolutely fantastic service I highly recommend and a quick turn around for results

They confused samples which I sent for two of my dogs. They perform wrong test for one of my dog. I have emailed them by communication with them is difficult. I haven't receive any reply yet to my query to perform a correct test as they might have still DNA sample. It was very important test for my dog and it is unacceptable they made such a mistake and they don't respond to my emails

Great service and fast delivery. Would highly recommend for any testing 👌

Good value, quick, accurate returns.

Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using again

Very fast with results i use pet genetics all the time first class A+++

I orderd a comprehensive colour test for my dog, it came in a box with no information of what i was to do with it. Nore did i know it had to be registerd on my online account.and so I swobed my dog with the help of a friend and returned it back on special delivery.
Am aso dyslexic and need help from people...They now sent me an email a few days ago asking me to register the swob on the online account. when I don't have the information as the swob is now with them. It says response time is one working day and yet i have been emailing every day for 4 days now. I have tried to phone and email multiple times explaining everything on 2 different email address about what has happend without any response what so ever...also online account will not register without the registration number....very frustrating...poor service i would like a refund please

Great range of DNA health checks for different breeds.
Quick delivery of swabs and quick return of results

Very easy to order and arrived in good time. Communication is great