Had to contact customer services to cancel one kit. They dealt with my request and refunded on receipt. Results were produced quickly so I would certainly recommend this company
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Lisez les avis des autres
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... Voir plus
I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier Than other places Definitely 5 * Will be Definitely us... Voir plus
Requested tests for our dogs breed. We have parents tests which are all clear. It is impossible for the dog to be anything other than clear for this particular test with clear parents. Results came b... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Coordonnées de contact
Cooil Road, IM4 2AY, Braddan, Île de Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4,1
Bien
155 avis
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A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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It's been 3 weeks and no results yet.
Sent back two swabs for different tests, one swab received on the 2 July the results were ready on the 15 July. The other swab also received on the 2 July and it's now the 24 July nothing received. I've tried emailing several times but no reply. the online chat is a bot and no phone number. I'm wary of companies that operate like that. If you have a query or issue you should respond promptly. At this point I can do nothing but keep emailing and hope I get my results back but it's not looking good.
2 juillet 2025
Avis spontané
Réponse de The Pet Genetics Lab
Hi Elise,
We're sorry you weren't happy with the turnaround time in your second swab. However, the turnaround is a guideline not a guarantee and the vast majority of breeders test many months, if not years, in advance of any breeding.
Kind regards,
Pet Genetics Lab
Easy to test at home
Easy to test at home. Good postage packaging and clear results xx. Definitely recommend 100%
27 mai 2025
Réponse de The Pet Genetics Lab
Thanks Louise!
Pet genetics lab
The communication and questions asked were dealt with promptly and very helpful. Quick with the results via email.I would highly recommend the company definitely use them again in the future.
13 mai 2025
Avis spontané
Réponse de The Pet Genetics Lab
Thanks Karen!
Réponse de The Pet Genetics Lab
Thanks Dan!
Réponse de The Pet Genetics Lab
Thanks Kirsty!
Réponse de The Pet Genetics Lab
Thanks Lynn!
Réponse de The Pet Genetics Lab
Thanks Natalie!
I have an issue with the findings of…
I have an issue with the findings of the lab testing . Both mum and dad are clear but pup came back as a carrier. I have emailed The Pet Gen Lab 5/6 times to ask if this is their mistake or stud dog fraudulent paperwork. I appreciate they cant share certain information, but I have not received any response. Such a serious matter, im very disappointed.
24 mars 2025
No results after three week wait…
Still haven’t had results three weeks after sending the swabs back. No response to my query email after four days.
Not good service.
Shame because I used Pet Genetics Lab four years ago and the process was slick.
3 mai 2025
Avis spontané
Réponse de The Pet Genetics Lab
Hi Gill,
Did you send back the brush swabs inside the barcoded packet? We had one set of swabs arrive at the start of April with no identification at all on them other than a Royal Mail tracking sticker, not even a sender address. With no ID on the swabs to know who has sent them we can't process them. That's the only thing I can think of, because all swabs with barcodes are scanned in as soon as they arrive, which fires off an email to let you know they are here. If you didn't receive that email, then it's likely that your swabs were the ones that didn't have any identification with them.
Clear and easy to navigate website
Clear and easy to navigate website, clear instructions on swob package. Good lines of communication through out.
21 mars 2025
Avoid this company at all costs!
Requested tests for our dogs breed. We have parents tests which are all clear. It is impossible for the dog to be anything other than clear for this particular test with clear parents. Results came back as carrier. Terrible customer service they say they're retesting it but now don't answer. These test cost £150 total cowboy company avoid at all cost.
1 avril 2025
Avis spontané
Does not allow you to put the actual…
Does not allow you to put the actual breed your dog is if it's not on their recognized list of breeds.
13 mars 2025
Not impressed
Not impressed, incorrect test results and poor customer service. Do not use, use someone that is accredited by the Kennel club as pet genetics lab are not!
We got an ICT test done for our golden retriever. Her dad is affected by it but mum is untested. Knowing this our girl should either be a carrier or affected. However the results came back as clear for her which cannot be accurate! I contacted pet genetics lab via email at the end of march but still have not heard anything back. Total waste of money I would avoid this company unless you don't mind wasting £50.
28 février 2025
Avis spontané
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