UK PETtrac Database Avis 

I honestly cannot praise these guys enough. I’ve had a difficult and stressful time trying to sort out many issues with trying to travel with my dogs, (thank you Brexit!) misinformation, and unhelpful people leaving me tearing my hair out, and it has been an absolute breath of fresh air to speak to both Ellen and Simon at Pettrac. Genuinely friendly and so helpful and reassuring, I really wish more companies had their attitude and ethic. Thank you so much! You both made my day x.
Pettrac, your people are incredible. Well done!

Thanks for the PETtrack we were able to locate people who tried to change the owner of our stolen dog. Our family can't be more grateful to the service and especially Ben. You saved our dog and reunited her with her family.

:) good service

Called and spoke to Rachael to update the details on my adopted cat. Very helpful and friendly, knew what was needed straight away. Wish all my calls were that easy!

How refreshing to ring a company looking for advice and someone answers the phone in seconds, they are extremely helpful and solve your problem in a Jiffy!

Why can't all companies be like this, life would be so much easier!

Just wanted to say that my complicated call was sorted quickly and very efficiently . Nice friendly staff

I have had a very good experience with this company; my beloved pet dog had a litter of puppies and I registered all of their microchips with PETrac. The transfer of details to the puppy’s new owners was very easy to navigate. I kept a puppy and it was easy to switch her from my breeder account to an owner account. The staff are very helpful and friendly.

I had a nightmare experience with Petlog and unfortunately I mistakenly left a negative review on PETtrac, Ben called me and resolved my issue (even though it wasn't their issue) I cant recommend PETTrac enough, they are so helpful and their website is really easy to use. Much better service than PETLOG. Thank you so much for sorting everything out.

Very helpful team. Made a mistake with my pets name, emailed them and got it handled ever so swiftly. The website is easy to navigate too. Advisor Constance was very helpful!

I run a small dog rescue and have found that when re-registering micro chips PETtrac is by far the most user friendly system and the most helpful on the phone. I wish all chip companies were so helpful and easy to use.

Excellent customer service, new website is user friendly and the team took in my feedback and added what I wanted within 24hrs. I couldn't be happier.

I find it so frustrating that we can't register all our chips through PETtrac as their services really are way above the competition.

Best feature has to be the ability to dual-register microchips. It's like a whole new level of peace of mind when we rehome cats and has proved helpful regularly!

Great and friendly customer services, sensible and helpful advice, easy to use look-ups and registrations, good quality products. Even their free pens are better quality than other companies give out!

As a pet owner I am delighted with the service and it's cheaper to change details than a lot of the databases.

As an animal welfare professional I genuinely long for the day that all the databases are unified but until then I will remain PETtrac's biggest fan!

The PETtrac database has great functionality which is extremely user friendly. Navigating around the site is easy and getting ID chips registered or checking details can be done with ease. With it's bright and bold colours and fonts, this website is aesthetically pleasing. On occasions, where I have needed additional assistance, I have always found the PETtrac team helpful and professional.

We use this microchip database regularly in our rescue. The database/website is very easy to navigate and use, and they have a dual registration option for peace of mind. They also have the option to register cats from the same litter to the same owner, which saves a lot of time inputting data. We give Pettrac the thumbs up.

Fantastic service!
As a registered charity who strives to reunite stray dogs with their owners, Stray Aid is very grateful for the excellent service provided by PETtrac. Some of the other databases are a nightmare, especially out of hours. With PETtrac, we can access owner details online 24 hours a day. Likewise registering new owner details when dogs are not claimed and are transferred for rehoming is very straightforward. Any issues that may arise are dealt with promptly. First class service!

Had to sort out a new email address and update the mobile number to link one of my dogs. couldn't have been more helpful unlike a large rival pet database which has made me greyer

We've had our 3 cats registered on PETtrac and I can't praise them enough for their customer service. Quick and straightforward when I needed to change my name after I got married.

We Have used avid microchips for years. Can we get cheaper microchips? Yes, but we choose not to for the following reasons.
The chips are extremely reliable and excellent quality.
The support from Richard and Avid as a company is second to none. Any queries, questions, help or advice especially about changing details for pet or owner as is available as soon as you call or email. Orders are sent really quickly, which is great when if you’re working in a busy veterinary practice and realise you’re down to your last microchip!
Registration is so easy, and also easy for clients / breeders to set up and change owners details. Lost or found pets are easy to find registered details for very easily.
I would 100% recommend Avid microchips and the PetTrac database.

Berwick Animal Rescue Kennels have been using UK PetTrac Database (Avid) and their chips for over 10 years and during that time their service has always been exemplary. Delivery is always prompt (usually the next day). They have repaired scanners when they get launched into the air for numerous reasons. Registering the chips is so simple and straight forward and if you make a mistake and realise after you press the button, a quick phone call and the problem is sorted out. We do not often have to contact them, regarding chips, by phone as the ease of use of their online platform using sorts most problems, but if we do have to ring them, answering is prompt and efficient. Re registering chips, which can be a nightmare with other companies, is straightforward too. Throughout the whole process confirmation of what is happening is always clear. There is a dual registration option so chips can be registered in new owners names as well as a back up of the rescue. Throughout the years we have had many animals turn up with “mysterious” chip numbers. Avid are the only ones who will keep going until it’s been sorted. They have helped up with the registration (and tracing) of overseas chips. Their prices are always excellent. Our main hope if we ever get to a one site has all microchip data is that it uses the UK PetTrac platform.