Phillips & Cohen Associates (UK) Ltd. Avis 

The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums affairs after her passing much easier for me. I am never on hold for long and feel well supported by them.

The lady I spoke to was very understanding and offered support, comfort and I believe genuine sympathy which was much appreciated.

Ryan was extremely compassionate and helpful when i had to contact the company today. Very happy with the service received

Representative from Phillips &Cohen in touch regarding my deceased mother's utility bill on behalf of OVO. Compassionate, helpful and considered conversation reassuring me that I am taking the correct steps in dealing with a bill.

Kind and patient letting me speak. Very kind about the loss if my beautiful husband. Calm and to the point. Nothing was problematic - he put me at ease as he was above all - human which is the most important quality to have in my opinion. Thank you for a very pleasant phone call.

Donna L, the agent I spoke with was very helpful and efficient. She was empathetic and kind. Thank you

The person I spoke to was extremely helpful and explained everything fully and in detail.
He was certainly understanding to my bereavement.

Very helpful and compassionate. Much appreciated.

The lady i spoke to was very helpful and made the whole process very easy

The help and advice I received was given clearly, along with enquiring that it was understood by myself, before continuing onto another piece of information that I needed to know.
Excellent

The contact that called me was very respectful and understanding of my comments regarding the financial situation of my sisters estate.

I have found the call handlers very supportive through out my call regarding my husbands account after he sadly passed away

A friend died estranged from her father and daughter, so I notified utilities, etc.
I then started to receive daily harassing phone calls from this bunch of money grabbing leeches.
Despite contacting them both by phone and email that I am not executor or administrator of estate.
I am out of pocket for almost £3000 having covered cost of funeral.
These money grabbing leeches continue to harass me I was tempted to pay £40 amount outstanding but feared further harassment if I pay off one account do they then want me to clear all her debts. Once again I was only her friend, but, they seemed deaf.
As they say no good deed goes unpunished.

Very understanding, very empathetic and have been very patient with me.

I was spoken to with respect and consideration of my circumstance and found the whole conversation very helpful and reassuring. Thank you.

Donna’s customer service was very good. She answered al of my questions, and was very straight forward in her responses.

The gentleman I spoke with was very helpful understanding and very polite in fact gave me a reassurance

Very helpful and a pleasure to talk to.

Unfortunately I can’t remember the ladies name but she explained everything clear, understandable and explained all options I could could contact them with if I needed any future help. Very professional.

The gentleman was very kind, he explained everything to me and and treated me with empathy and respect on the loss of my husband.