Phillips & Cohen Associates (UK) Ltd. Avis 

Very helpful put my mind at rest and dealt with the issue very professionally

The 2 young men I spoke to were so kind, respectful and sympathetic to our situation following the death of my mother. They display real empathy and a conviction to helping resolve the situation.

I am getting correspondence which is nothing to do with me and this time it would appear that the Agent actually listened to me.

Extremely polite, empathetic and professional. Dealt with my issue very quickly, an efficient service.

Spoke to Malcolm today who was extremely helpful and reassuring. Made what could have been an upsetting call for me really easy to deal with.

The call was answered quickly, which is great.
Very polite member of staff and helpful too. Did not rush to end the call. A credit to your company.

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company from the start, that would have helped reduce my stress as I felt I was being listened to and guided in the best direction for myself.

The rep was excellent and made me feel at ease. She talked me though everything and handled my case extremely smoothly. I highly recommend Donna as she was very compassionate to my case.

Had 2 letters about credit card debts that I’m aware of as executor from my dad’s estate. He’s been gone just over 2 months and comes in to inheritance tax which needs to be paid before probate is applied for. Although their letters state the executor is not to pay out of their own money, I don’t appreciate letters so soon after a death! You don’t have access to money overnight. Told them to not email me or send further correspondence again and it will be paid when possible. Not what you need whilst dealing with an estate and trying to grieve

Donna was extremely helpful and solved all our concerns in one phone call

The agent was very helpful with my inquiry and put my mind at rest

Donna provided some much needed clarity and advice at a time when everything is stressful and rather confusing. I was glad to talk to her and as things are very much ongoing I will be talking to her again. Thank you Donna.

Very sympathetic to our loss of my sister.

The letters were not clear why they were writing - I had already told Eon I was taking over the elec bill (all easily sorted and straightforward with B Gas, Water bills, ins, so why difficult with Eon?

But WORST OF ALL -are your garbled telephone messages - impossible to hear Co name, tel no to call and reference to use- so always ignored- such a waste of your time. Make your letters clear- it would be so much easier. eon should have accepted the closure when I contacted them initially.
Thank you Martin for your help.

I didn’t really know how to wind up the outstanding debts from my mum’s estate. Philips & Cohen were very compassionate and helpful in asking all the necessary questions to resolve things.

Since the passing of both of my parents, I have kept the utilities ticking over until the sale of their property . All that remains is the final bill now that completion has taken place and eon Next have been giving me the runaround. Your agent today has informed me that she is going to get some clarity for me, and I believe her.

The assistant was patient, understanding and kind at a very difficult time.
Explained everything fully and listened carefully.

Very caring person I spoke to, helped a lot and reassured Thankyou .

Shaun was polite and understanding. It was much appreciated.