Due to a bereavement there was an outstanding utilities bill we were unaware of. Malcolm( cant rember his name sorry) Was very helpful, explained the options, next steps etc. He was compassionate and... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I spoke with Donna. All I can say was that she was helpful, kind and absolutely dealt with my situation perfectly. It was regarding a bereavement so this was especially helpful to me in these circ... Voir plus
This interaction with this company was regarding my late wife so could have been very uncomfortable. However I was looked after by Ilyana who is an absolute credit to this organisation. She was profes... Voir plus
The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums aff... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Coordonnées de contact
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Royaume-Uni
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
4,8
Excellent
832 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very understanding at a difficult time…
Very understanding at a difficult time for my family. She was able to help and advise without being overwhelming
4 juin 2026
Avis spontané
Knowledgeable
Knowledgeable, prepared, polite and understanding. A pleasurable encounter.
4 juin 2026
Avis spontané
Professional and supportive
I spoke to Malcom who was very professional and extremely helpful.
3 juin 2026
Avis spontané
Disgraceful business
Disgraceful business. Chasing me for money from my late husband. Phoning his phone in the middle of the night repeatedly. midnight, 2am etc. Hope your pieces of silver are worth it.
1 juin 2026
Avis spontané
Réponse de Phillips & Cohen Associates (UK) Ltd.
Good morning, thank you for highlighting your concerns and please be assured that we would treat that sort of incident very seriously. We have incredibly strict systemic controls in place to prevent any sort of contact attempts outside of our standard operating hours, so the behaviour you describe is not something we would permit. We also keep detailed records of everything we so do. So that we can investigate your specific concerns, we would sincerely appreciate it if your could share the phone number dialled in private to feedback@phillips-cohen.co.uk so that we can review our records and confirm accordingly. We are proud to be bereavement partners to many of the UK's leading organisations and as such, we are committed to the highest levels of customer service and standards of behaviour, so please allow us to investigate and provide some reassurance. Many thanks.
Spoke to Donna today she was amazing…
Spoke to Donna today she was amazing and very helpful in such a stressful time thank you so much Donna xxx
2 juin 2026
Avis spontané
Exceeded expectations
I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively listened to me. Overall I felt informed and understood what the next steps were.
2 juin 2026
Avis spontané
Very empathetic service
Very empathetic service. Patient, kind, clear.
Enquiry resolved with care, compassion, understanding and clarity. All very important at a very difficult time
2 juin 2026
Avis spontané
Thoughtful understanding staff .
2 juin 2026
Avis spontané
…My Experience
I found the lady to be very helpful and efficent I would recommend this firm to anyone.
29 mai 2026
Avis spontané
Donna was absolutely lovely and…
Donna was absolutely lovely and professional dealing with my problem at this sensitive time ,very clear in instructions ,patient and polite .
1 juin 2026
Avis spontané
Top class customer service
The agent ladie i spoke with was so professional and so understanding and made everything totally easy with the bereavement process. Thank You
29 mai 2026
Avis spontané
The lady was lovely.shes sorted…
The lady was lovely.shes sorted everything out for me.
Great customer service
28 mai 2026
Avis spontané
Very polite and help young man I think…
Very polite and help young man I think his name was Mark very professional and very helpful
28 mai 2026
Avis spontané
I was treated with respect & compassion.
I was treated with respect & compassion.
28 mai 2026
Avis spontané
What made experience great was…
What made experience great was excellent customer service.polite helpful agent and quickly sorting out problem
26 mai 2026
Avis spontané
Spoke with Lisa on 2 occasions and she…
Spoke with Lisa on 2 occasions and she has an excellent telephone manner
26 mai 2026
Avis spontané
This is the second time I have had…
This is the second time I have had dealings with them. They are so kind, considerate and very professional. I was really worried on both occasions, they put my mind at rest and sorted everything out seamlessly. It was a Gentleman called Malcomb today, he was so helpful and kind. Thank you
22 mai 2026
Avis spontané
Very friendly staff helped to put my…
Very friendly staff helped to put my mind at rest especially with regards to my recent wife who passed away .
22 mai 2026
Avis spontané
Very easy to contact very helpful and…
Very easy to contact very helpful and courteous
21 mai 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.