Phillips & Cohen Associates (UK) Ltd. Avis 

I’ve just spoken to Matt and he greeted me in a very courteous and considerate manner. His professionalism combined with an approachable nature made the experience a pleasant one. His quiet determination to resolve the problem was refreshing. Thank you

The operator was very professional, sympathetic and knowledgeable and made me feel very comfortable in what I was doing.

Polite, non judgemental, helpful and sympathetic towards my situation. A big thank you to Darren

I spoke to Donna and she was very helpful in sorting out the account. We are executors of an estate and the estate was in the final stages, there was no pressure for this to be cleared u til the estate has the finances to complete the transaction, very understanding and Donna was a credit to their business.

Attentive customer service, dealing with an estate matter for my late mother. Sensitive and on top of the facts, dealt with the end client efficiently and in a timely manner

Spoke with Abi. Regarding an outstanding amount in my deceased husbands name. She was lovely, polite and very reassuring. A credit to your company

Shaun: the person I spoke to on a delicate matter was fully understanding and helpfull during my call

Darren was very helpful and very patient with me. I appreciate his willingness to weather my slight annoyance at the requirement to repeat all the information already given to the utility companies connected to my late uncles estate.

When i phoned i was very worried and upset about a letter i received. The lady I spoke to put me at ease and helped me with my concerns. Iam very grateful for her patience and understanding towards me Thankyou very much.

Imran H was very helpful with my enquiry. He explained things clearly and also told me about other services I could use to help resolve a matter.

Extremely helpful in dealing with a complex situation

I contacted Phillips & Cohen as executor of my late mother's estate. Despite explicitly correcting them twice in writing, they continued to refer to my late mother — a woman — as "Mr" rather than "Ms" in their correspondence, including in their final reply.

For a firm that specialises in bereavement accounts and promotes bereavement support in every email, this is a surprisingly basic and repeated failure. I would expect better attention to detail when dealing with a deceased person's estate.

Donna was very kind and compassionate towards the whole situation. Explained everything very clearly and was very patient.

A very pleasant, polite and understanding call handler. He was well versed in what was required of the situation and came across in a very professional manner. An all round excellent experience

The agent was very helpful. He spoke in a gentle manner which was very helpful under the circumstances. He found the accounts quickly and dealt with everything efficiently.

Donna was very empathetic with the situation and so helpful

I had to contact Phillips&cohen about my late husbands estate they were very helpful and respectful which I’m very grateful for thank you

No long wait for my call to be answered.
Security checks done & passed to the correct dept. A very knowledgeable representative of the company dealt with my query . Excellent service.

Great agent. Very respectful and thoughtful and was sincere regards my bereavement. Talked me through best options and agree where we go from here. Easy to do business with. Thank you.

I recently had to contact the team regarding my late mum Janet’s Argos card account, and I cannot thank them enough for the kindness and professionalism they showed throughout the process.

Lilly, the customer service representative I spoke with, was incredibly supportive, patient, and understanding from the very beginning. She offered her sincere condolences and handled everything with genuine compassion, which made a very difficult situation much easier to deal with emotionally.

Lilly explained everything clearly, helped us resolve the account efficiently, and ensured we were able to bring the matter to a respectful closure. It’s rare to experience such empathy and care in customer service, and I’m truly grateful for the support we received during such a sensitive time.

Thank you again, Lilly, for your kindness and professionalism, it meant a great deal to our family.