Phillips & Cohen Associates (UK) Ltd. Avis 

The agent was very helpful and understanding.

They are helpful whilst remaining sensitive discussing the details about my mum who recently passed away suddenly.

Quick answer and very informative and helpful

The agent was respectful of the situation. She was clear about all of the options for managing the account for my mother's estate. At the end I felt comfortable knowing that it one thing I didn't have to worry about.

Everyone I have spoken too, which has been a few for reasons I will mention, have all been extremely compassionate and helpful and explained everything in detail. However the reference number given wouldn’t be accepted by the automated service and so I had to call back again. Also when I received a letter from you I tried to make the payment online but it wouldn’t accept the details I entered despite all of them being correct. Also on my first attempt to use the automated payment service when I was first put through despite me waiting a few seconds I was cut off and had to start the whole process again with someone else. I have spoken to four people now who have all been lovely but your systems clearly do not work correctly

The lady i spoke to was most helpful, kind and thoughtful as we are going through a difficult time at the moment.

Lovely thoughtful woman who made the experience kind

I was put through to a lovely gentleman, Joseph. He was very calm, courteous and compassionate during our conversation and I felt at ease during this upsetting time. I was rest assured throughout.

Easy to understand and everything was explained to me thank you

The agent was very polite and professional, helpful with the information required and very thoughtful concerning my situation,
They didn't rush the call and listen to my questions and answered them in a manner that I could understand

The lady that I spoke to was very polite and professional and very helpful and kept me informed about developments.

Joseph was who I spoke with. He was very compassionate and very clear with the questions he asked.

Very understanding with outstanding utility bills on deceased estates

The person who dealth with my inquiries was very helpful and very compassionate regarding the Death of my husband. We need more advisers like her but sorry i forgot her name. And thank you for solving the matter.

Kufh was really helpful and put my mind at ease in this difficult process.Very profession.

Dealing with my father's estate and death, Donna was extremely helpful and caring explaining absolutely everything this morning in terms I could understand and has completely reassured me and my mother in regards to outstanding balances my father owed. She has taken into account my own personal health issues at the moment and put everything on hold so I'm not having to deal with everything at once. Her caring and compassionate nature has made this experience a little easier to deal with. Thank you

Gentleman was very polite, helpful and respectful that we had only lost our father a few months ago.
He clearly explained that any remaining household bills go to them and once we have access to money from a estate we pay a final bill.

My recent conversation with Malcolm was the last in over a year of conversations with various people; and I cannot fault the service I received. From the first to the last all staff have been friendly, kind, knowledgeable and supportive. They have all demonstrated empathy and understanding and taken the time necessary to listen and explain. Other companies could benefit from such excellent customer service

Very helpful and considerate. Understood the situation well.

I was put at ease and was explained everything. Very happy with my experience