Phillips & Cohen Associates (UK) Ltd. Avis 

All very straight forward, it helps when they understand the process, and explain the requirements.

Helpful and understanding

Very helpful and patient. The process was explained very clearly.

Matt was Friendly, knowledgeable and efficient. We came to a mutually acceptable agreement and agreed a satisfactory path forward.

Everything was explained clearly and I did not feel pressured. I was shown empathy when I explained that this was being asked for almost a year to the date if the 1st anniversary of my husbands death. He died 17 April last year so it was a year to the day when he had died.

I called to discuss my late Mum’s account. Ellie made the process easy - she was friendly, helpful and asked only what she needed to know. Nothing invasive and then explained the next steps (in my case none). Thanks for making it easy.

I recently contacted P&C as I had to deal with my late mother's affairs. I spoke to a lovely lady named Donna who went through all the details with me. She helped me through the whole process and put me at ease. I wish everyone I'd dealt with had been as kind as her, I'm very grateful.

He was very helpful

I felt at ease talking about my late mum.

Very helpful and knowledgeable. Explained everything very well.

Abbie was really helpful and assisted me instead of passing me onto someone else. I was handled with care.

Nadia was polite and very caring at this difficult time. She made it all very straightforward to close my late husband's account.

The lovely person I spoke to

Extremely helpful and friendly.

Very informative and understanding.
Explained everything clearly.

The representative was kind and helpful and we agreed a way forward suitable to us both.

Matthew was kind, honest and sincere in his heartfelt condolences, Matthew was also very helpful.
The only reason it was not a 5 is nothing to do with Matthew, I had to tell e-on next 3 or 4 times that my father had passed, and they still kept chasing and harassing my dad!

The agent l spoke with was very professional and very sympathetic, he is a credit to your company.

Professional, patient and friendly. Very natural and relaxed, informed and helpful.