Easy to follow instructions and well laid out web pages. Very detailed questionnaire and well explained diagnoses which are rated for closest fit. Useful tool to help with basis for GP visit or self h... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The company offers a test and precribes the exercises according to the test. In my case the exercices for three different shoulder muscles and tendons were overlapping and similar exercises repeated... Voir plus
L'entreprise a répondu
We contacted them through a contact form late in the evening and got an answer already early in the next morning, with all options listed. Very customer friendly.
L'entreprise a répondu
Paid £1.99 to not be told anything different than I'd already found online. Answered many questions with accuracy for there to only be a 60% match on two different injuries. Not helpful then as I'm s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.
Coordonnées de contact
Pays-Bas
- physiocheck.co.uk
4,2
Bien
553 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Subscription trap
I signed up for a one-time assessment (€3.49). At no point was it clearly communicated that this would turn into a paid subscription.
A few days later, €16.99 was charged automatically without a clear warning, without an explicit opt-in, and without any confirmation email or subscription details. I never received terms, renewal information, or proper notice of a recurring payment.
This kind of practice is misleading and not transparent. A legitimate subscription requires clear consent and confirmation, which did not happen here.
I have canceled immediately and requested a refund. I would strongly advise others to be very cautious before entering any payment details.
19 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi Barkin,
We've since contacted you personally. It's unfortunate that we weren't able to find a solution together.
I'm sorry to hear that the payment did not proceed as you had expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by cancelling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page.
I've provided you with the link to the pricing page and shown you screenshots where we repeatedly indicate that your subscription will become monthly if it's not canceled within the trial period.
If you have any questions, please feel free to contact us.
Thank you for the refund
Thank you for the refund. I will be sure to read more in detail in the future.
1 février 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi,
I'm glad we found a solution together. Thanks for the review!
Awful practice
Used for urgent information and after 100 questions and tests then withheld all information unless I paid money. Waste of time
27 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi Ryan,
We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that very accurately determines your possible condition (and which conditions you have less similarities with). With a small contribution for the unique self-check, we offer the quality we stand for. At the start of the check, we inform our visitors about the price (above the NEXT button).
We hope that you will use Physiocheck more often in the future and that our platform will be useful for your symptoms.
I misunderstood the registration…
I misunderstood the registration instructions and signed up for a membership I did not want. However, they have been very understanding and corrected my error. Well done!
24 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi Annie,
Thank you for your review. I'm glad we were able to find a solution together :)
Watch for repeat monthly subscriptions
Not too keen after a month later realised it was a subscription thing. Something to watch for. Generally good advice, but expensive
23 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi Steve,
Thank you for your review :)
I’ve found the Apps diagnostic and…
I’ve found the Apps diagnostic and treatment exercises very detailed and helpful.
22 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi,
Thank you for your review, we really appreciate it!
Great diagnosis
Great diagnosis. The team was very helpful (Bo specifically).
19 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi Mike,
Thank you for your review! We really appreciate it, and we're glad we resolved it together.
Issue resolved quickly and professionally
I appreciated the professional and courteous handling of a service request once I got in touch. The team responded promptly, explained the process clearly, and made a goodwill gesture. Thank you for your great customer service.
17 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi Maureen,
Thank you for your review, we really appreciate it.
Our customer service is available 7 days a week, and we always respond within one day.
Réponse de Physiocheck.co.uk
Hi Mike,
Thank you for your review, we really appreciate it.
All my recommendations!
In this unhuman time of greed and “rat race” company like this one is real gem. Understandig. Personal relation. Fairness. All my recommendations.
12 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi Ivica,
What wonderful compliments! Thank you for the review; we really appreciate it.
Easy to use
Clear instructions for exercises that you can follow in real time. Easy to negotiate website.
26 novembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Fiona,
Thank you for the review, we really appreciate it.
In-depth and intelligent!
The service is detailed in a way that doctors rarely are. What I learned helped me talk to my doctor and make better sense of my symptoms. I'm not able to follow the exercises given on the site at this time because of other restrictions but I look forward to getting back to it when my other issues are healed.
7 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi Diane,
What a lovely review, thank you!
Very satisfied for the fast reply by…
Very satisfied for the fast reply by the support team. Thanks.
6 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi Manuel,
Thank you for the compliment. Our customer service is available 7 days a week :)
Gave a great list of possible causes
Gave me a good idea of what the cause might be.
30 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Phil,
Thank you for your review.
Good so far
Good so far. I took the quiz, paid to get the results. Now i have the app. When you join on a laptop/desktop, it's not obvious that you need the app to see the exercises.
i've done all the exercies as directed two days in a row and already feel some improvement. I suspect I'll pay to have the first month (£16.99 more) but if i'm ok, then I'll quit at that point.
5 janvier 2026
Avis spontané
Réponse de Physiocheck.co.uk
Hi Charlotte,
Thank you for your review. We're glad you're already feeling the improvement.
If you want to cancel your subscription, you can do so yourself in your account or by sending us a message. Our customer service is available 7 days a week, and we always respond within one day.
Correctly helped me initially diagnose…
Correctly helped me initially diagnose an achillies partial tear and treatment plan which 8 confirmed witha doctor
8 août 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Michael,
Thank you for your review, we really appreciate it.
Great diagnosis
The initial survey/diagnosis goes into great depth and I am happy that the diagnosis is hopefully correct. Now to see what the treatment will be.
31 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Richard,
Thank you for your review, we really appreciate it!
No quibbling…
There was no quibbling, my payment was refunded and subscription cancelled.
29 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Val,
Thank you for your review, we really appreciate it. We're glad we were able to find a solution together.
Predatory auto-renew subscription of 12.99 a month
as others have mentioned this is a company that has ruined what is a good product (computer generated physio diagnosis) by tying into a predatory, non-transparent 'scamscription' model. They ask you to pay a one off fee for the diagnosis, but then rely on you inadvertently agreeing to a 12.99 monthly fee. The billing on paypal is also in the name of "hierhebikpijn.nl B.V." rather than physiocheck so it's hard to spot.
Such a shame, they genuinely have a good product but they ruin it with this.
24 juillet 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi,
We've since contacted you personally. We're sorry to read this review after issuing multiple refunds.
It's true that the charges are being debited under the name 'hierhebikpijn' . Our head office and payment provider are located in the Netherlands. We've requested this change several times, but unfortunately, this isn't possible.
I'm sorry to hear that the payment didn't proceed as expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by canceling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page. We've also sent you screenshots of our website, where you agree to a monthly subscription during the self-checkout process, unless it's canceled within the 7-day trial period.
Great service
Great service. Just be careful of the ongoing subscription if you do not require it. I was charged, but they refunded back, which tells me they are a company of high integrity.
28 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Mark,
Thank you for your review, we really appreciate it. We're glad we found a solution together.
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