Easy to follow instructions and well laid out web pages. Very detailed questionnaire and well explained diagnoses which are rated for closest fit. Useful tool to help with basis for GP visit or self h... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The company offers a test and precribes the exercises according to the test. In my case the exercices for three different shoulder muscles and tendons were overlapping and similar exercises repeated... Voir plus
L'entreprise a répondu
We contacted them through a contact form late in the evening and got an answer already early in the next morning, with all options listed. Very customer friendly.
L'entreprise a répondu
Paid £1.99 to not be told anything different than I'd already found online. Answered many questions with accuracy for there to only be a 60% match on two different injuries. Not helpful then as I'm s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.
Coordonnées de contact
Pays-Bas
- physiocheck.co.uk
4,2
Bien
553 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Physiocheck.co.uk
Hi Natalie,
Thank you for your review, we really appreciate it. You can always easily cancel your subscription by sending us a message or canceling it in your profile :)
Subscription Trap
I signed up to what I thought was a one off check and unknowingly have been paying £9.99 a month for 18 months. There was never an email or notification saying that I had subscribed or indeed any reminder about what was apparently a one month trail or even anything encouraging me to use the service. The first email was today as my card has been locked so the email was asking me to pay. I have never used the service. I might have done if I knew I was paying for it.
Update: they have offered to refund one month if I remove this review! This company make money from "subscription traps" or unwanted subscriptions. A decent company will always send timely reminders and other information about subscriptions. I never even got an email telling me I had subscribed in the first place; only one that I had registered an account. This is probably illegal practice. There is a new law in Uk that will make all of the above illegal so such companies will not be able to get away with such terrible way of doing business. They need to do much better to restore for me any trust in this company than refunding me one month when they have taken about £170 from me without me knowing it.
24 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi,
We've contacted you personally and unfortunately weren't able to reach a resolution. We're sorry to read your review, even after we've refunded you.
I'm sorry to hear that the payment didn't proceed as expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by canceling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page.
We've also sent you several screenshots, which are indicated during the self-checkout process.
I found this company excellent.
I liked the information from this company and they successfully diagnosed my problem. The exercises are good.
However I did not want to pay every month but they quickly replied to me and cancelled.
21 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Valerie,
Thank you for your review. Canceling your subscription is of course no problem and can be done at any time.
I was able to figure out what was wrong…
I was able to figure out what was wrong and stated getting help to correct the problem right away. I started feeling better within hours!
19 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Heather,
It's great to hear you're feeling so much better so quickly. Thank you for your review; we really appreciate it.
Thanks your response and prompt refund…
Thanks your response and prompt refund was very much appreciated. It has restored my faith in your service.
14 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Sylvia,
That's great to hear! Our customer service is available 7 days a week and we always respond within one day. We're glad we were able to resolve this together.
Réponse de Physiocheck.co.uk
Hi Bhanodhay,
You're welcome, thank you for your review.
No hassle and easy.
16 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Derek,
Thank you for your review.
Réponse de Physiocheck.co.uk
Hi Emmanuel,
Thank you for your review, we really appreciate it!
Grateful for the clear conversation.
Grateful for the clear conversation.
10 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Jeannie,
Thank you for your review, we really appreciate it.
I got a response within hours resolving…
I got a response within hours resolving my issue completely
10 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Mandy,
We're glad we found a solution together. Thank you for your review; we really appreciate it.
I did not expect any reply and even…
I did not expect any reply and even less a positive response. I greatly appreciate your quick response and I'm very thankful for this! Have a great day!
10 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Marta,
Thank you for your review. Our customer service is available 7 days a week, and we always respond within one day :)
Réponse de Physiocheck.co.uk
Hi, thank you for your review!
Great physio programme
Great diagnose and exercises that were spot on for relieving my pain. Easy to cancel when I needed to.
4 novembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Gerard, thank you for your compliments and your review. We really appreciate it.
Prompt reply.
2 décembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Robin, thank you for your review.
Offers a free trial and you cancel your…
Offers a free trial and you cancel your subscription and they continue to charge you! No response from customer service. Scam.
31 octobre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Kristy,
We have had personal contact.
In your case, it turned out you had created two accounts, with two different email addresses. One account was canceled, but the other wasn't. You were charged for the active account. Once an account is canceled, no more payments are debited from your account.
In addition, you indicate that we are scammers because customer service is not responding. There is a 2-hour difference between your message to us and the review on Trustpilot. Our customer service is available 7 days a week, and we always respond within 1 day. This is of course quite unique.
We have also cancelled the subscription for your other account, so no further payments will be made.
Great customer service…
Website does what it's supposed to but it's just not for me. Had issues on my end cancelling my subscription. Was helped generously by the physio team. If I were in need of their services I would definitely sign up for it.
29 novembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Zvjezdan,
Thank you for your review, we really appreciate it. We're glad we found a solution together :)
Great assesment
Great assesment, reminders and recommendations. Would like the exercises to change more to keep it interesting.
24 novembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi,
Thank you for your review and feedback. I'll discuss this with our team.
The promptness of your reply
28 novembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi, thank you for your review. We really appreciate it!
I didn’t realise at trial stage
I didn’t realise at trial stage, that I had unknowingly subscribed to make monthly payments. It was not my intention to do so. I am thankful for the refund. I need now to unsubscribe.
28 novembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Anne,
Thank you for your review. We've already been in touch personally.
We're very open and transparent about our pricing. We have a separate pricing page, and I've shown you that during the self-checkout process, we also mention that you agree to a 7-day trial period. If the subscription isn't canceled within the trial period, it will be upgraded to a monthly subscription.
I'm glad we were able to find a solution together.
Helpful in ruling out a major injury…
Helpful in ruling out a major injury involving
A painful knee without recent injury.
19 novembre 2025
Avis spontané
Réponse de Physiocheck.co.uk
Hi Diana,
Thank you for your review!
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