Rose Gallery Avis 

Fantastic service!
We chatted through everything that I needed for the exhibition at NEC and I ordered mini hooks and cables to display my artwork on shell scheme. They fitted like a glove.
Highly recommend if you need to hang your frames on the shell scheme.

20.59 on 260826

Package not received.
Please advise

Order number: 22913

Purchased ARTITEQ Top Rail Art Hanging Set 200cm max. 20kg - Quantity: 2.

Delivered damaged.

Received a refund and requested the item to be returned.

Advised
Please note as returns of damaged items are not required, it’s not a free service.
Therefore, the cost of return will reduce your refund amount.

So, to be clear the Courier got paid.
Picture World got paid via the claim against the courier using the Photographic evidence I provided.

Yet I the customer had to pay for the return to avoid having to spend even more time and expense disposing of the damaged goods.

Ask yourself the Question is that really the customer experience you want if anything goes wrong?

Terrible customer experience.

I needed this item urgently and contacted Picture World on 19/09 to ask how long it would take if ordered on the same day and was told 2 working days i.e. delivered by 23/24 September, which was acceptable. Royal Mail has advised me that it will be delivered on 25/09 which is too late! In future I will use Amazon for urgent deliveries; they are more reliable. A disappointed regular customer!

easy to navigate the website and speedy delivery

Had to take a photo of the customer service chat as I was appalled at the way I was being spoken to. The wire did not fit through the holes in the clamp. The person argued that the wire was not too thick as I had suggested but that the holes were not smooth enough! Either way, not fit for service. I said shall i send them back for them to take a look and they replied 'if you want' After letting them know that I will post a review they offered a refund.

Good value. Carefully packed and couriered.

Delivered on time to the safe place i requested - brilliantly packaged and labelled - all components included - very impressed

Product very good quality and arrived on time.

After an initial order to try out the wires, I was really pleased with the result and ordered the Classic rail system with fittings. High quality wall plus were supplied (my brand of choice as it happens), although the screws felt unnecessarily long!

I need to order longer wires & many more hooks, but I’m really satisfied by the quality of the products, ease of use and the speed of shipping.

I’ve now got the start of my gallery wall of dreams, without trying to carefully plan where to drill holes in the wall! Can’t believe I waited so long to order this.
It’s a shame I can’t add a photo to show how good it looks & how discrete the system is.

Good product, good service from company just let down by problems with the delivery company

Great product - just what I needed and delivered very quickly - thank you!

Very prompt delivery and the items supplied exactly meet my needs.

Good prices and quick delivery.

Great service, thank you for your help!

The top rail is ingenious and well made. But why supply an otherwise excellent product with lousy screws and plugs? Strongly recommend to use other screws.