Pittis Avis 1 351

A big thank you to Pittis Shanklin, especially to Coral and Jo, for sustaining a lengthy transaction which required much tenacity and patience. They both liaised effectively and kindly, negotiated excellently and showed professionalism throughout and encouraged me to keep going. Many thanks both it’s much appreciated indeed. Highly recommended.

I cannot rate this agent highly enough, our experience in finding our perfect property was so efficient and seamless. The communication was exemplary throughout. A special shout out to Connor (Freshwater,IOW) who went above and beyond and contacted us out of hours to seal the deal. Thank you.

We put our house in Shanklin on the market with Pittis and within a week it had sold for very near asking price. We cannot praise the Shanklin office high enough! Chris Smith, Jo Lacey and Coral were all outstanding in their professionalism and always there to help. We highly recommend them.

Particularly great comms from Jo with the recent sale of our property and thanks to Coral and Christopher too for playing their part

We visited the Ryde branch with Limited times and dates for viewing and Ross set us up with 5 properties all within our price range and our preferred areas. To top it off, he was knowledgeable about all and no question was too difficult.

From the outset where we were just ‘browsing’ Michelle was very helpful in setting up multiple viewings for us to better understand our wants for a property. When we finally found the property we liked Michelle and Ross were very swift in setting up viewings and dealing with the offer stage making it much less stressful as first time buyers. (who didn’t have a clue!)

Formal Complaint and Service Review
​To: Pittis Estate Agents Isle of Wight
Date of Incident: Tuesday, October 29, 2025
Property Address: Nelson Drive, Cowes, Isle of Wight
Client P. C. and Ariel Chavarro Avila
​I am writing to express my profound dissatisfaction and to lodge a formal complaint regarding the service received following the arranged property valuation appointment at our home on Tuesday, October 29, 2025.
​1. Breach of Trust and Unauthorised Substitution
​Our primary disappointment lies with Fine and Country for a significant breach of professional conduct. We arranged a valuation directly with your agency; however, without any prior consultation, notification, or opportunity for us to consent, the appointment was outsourced to Pittis Estate Agents.
​This decision, which deprived my partner of the fundamental right to choose who enters and assesses his property, demonstrated a complete lack of respect for us as potential clients. We expected the bespoke, high-end service Fine and Country advertises, not an unannounced substitution.
​2. The Agent's Unprofessional Conduct and Disrespect
​The agent sent by Pittis, identified as N___l, arrived on time but exhibited an utterly unprofessional and negative attitude from the outset.
​Our property is a very contemporary, minimalist, and open-plan house that has been recently renovated to an exceptionally high standard. The features include:
​Ground floor: Open-plan sitting room, dining room, and kitchen area, a fitted bathroom with a shower, ample cupboard space, and new French doors opening onto a gorgeous, sunny, and protected patio garden.
​First floor: Three bedrooms (two comfortable doubles and one single), a main bathroom with a lovely walk-in shower, and brand new roof insulation and finally a separate spacious garage with electricity, plus parking area.

​Despite the obvious quality and significant investment in the renovation, the agent was overwhelmingly negative. He spent the duration of the visit focusing on the poor current state of the UK property market and offered continuous, dishearteningly negative feedback on every aspect of the house.

​3. Dishonest and Disrespectful Valuation
​The agent concluded his visit by stating the property's value "had to be around £250,000."
​This figure is not only deeply insulting but also fundamentally dishonest and disconnected from the local market reality. Professional investigation of comparable sales clearly shows that even renovated council estate properties in Cowes are not available under this price point.

​Following his disheartening visit, two separate, professional estate agents valued our property at £300,000. This confirms the Pittis agent's valuation was wildly inaccurate and suggests either incompetence or a deliberate attempt to manage expectations downwards using fear-mongering tactics.

​Conclusion.

​The entire experience was deeply upsetting. My husband was left feeling heartbroken after the agent's negative assessment and disrespectful attitude.

​We require a formal explanation from Fine and Country as to why our appointment was substituted without permission. Furthermore, we demand an acknowledgment of the unacceptable standard of conduct displayed by your partner agency, Pittis.

​As a direct result of this experience, we intend to post the following ratings:
​Fine and Country Estate Agents: 2 Stars
​Pittis Estate Agents: 0 Stars Unfortunately there is not a 0 star review.

Trustpilot does not allow me to set the date as the 29th of September 2025

Ben at Sandown office has been extremely friendly and helpful, keeping us up to date on every property and making the experience personal, he regularly calls to update and book viewing, sending emails etc, ensuring that we had the best buying experience, I understand that he is a newer colleague at pittis, however, he has the potential to be high in the business and should be celebrated on his excellent service, relation building and personalisation skills

Our main review, is with the freshwater branch of Pittis. All the staff were professional, friendly and helpful. Someone was always on the end of the phone and always got back to us when and where necessary. Lauren was our main contact, nothing too much trouble. Jack, and I think, it was Sarah (sorry if that's wrong) in the office always passed on messages and very welcoming when we popped in. We met David a couple of times for viewings and again was very professional. Connor, the branch manager was supportive when we needed some guidance. The only thing we would maybe do differently would be not use JS Law. We found their online system very frustrating and they were not great at answering the phone or getting back to us. Sometimes we would have to go via Pittis to get a response. Having said that, even though there was a hiccup after we had
exchanged we did complete on the day we requested which was important to
us because our rental accommodation
was due to end on day of completion,
so thank you to them for that. Thank you
Pittis, Freshwater for everything we love
our new home.

I have used Pittis for the last 3 years, firstly the Ryde office for letting and the fully managed service was a godsend especially with me being located on the mainland. Despite juggling many properties Paul ensured every interation felt personalised and professional, once the time came to cease letting I was passed to the Shanklin office where Jo, Heather and Chris took over marketing the property, having never sold a property I was very apprehensive but there was no need, Jo, Heather and Chris walked me through the process recommended a solicitor and kept me fully up to date at all times.
I would fully recommend Pittis for both lettings and sales

Excellent customer service would highly recommend. Michelle was very helpful in selling my property and kept me updated all the way through the process

The Staff at the St. James Street branch were very helpful with the purchase of our property on the island

Always on hand to answer our questions and very helpful.

The staff at Pittis Shanklin have been very professional and Jo in particular has been extremely helpful. Always obliging and cheerful. She has made, what has been a protracted sale of my Mum’s bungalow, bearable.

Jo was very helpful and knowledgeable about the area and I would give her 10 out of 10 for customer service

Helpful, friendly and informative. Made the process of buying our first property pretty much stress free.

The staff at Pittis Shanklin have been professional and courteous throughout. House buying and selling are not the easiest procedures, but from Chris's original appraisal through to exchange, Jo has kept us informed all along the way. A mention too for Diana who kept us apprised of viewing stats and Heather at Move With Us who prodded things along and Angela who did most of the viewings.

We had originally placed our bungalow on the market with the Ventnor branch. Luckily for us the Ventnor office closed and the sale of our bungalow was transferred to Shanklin. We were kept informed by the great team in Shanklin who sold our property in a fairly short period. Jo Lacey, Chris and Ross were great to deal with, keeping us informed, especially as we had left the Island and they were the key holders. I would absolutely recommend the Shanklin branch of Pittis.

Leigh and I would like to thank Connor, Lauren, Sarah and Jack at Freshwater Pittis. We have had a bit of a stressful journey but the team have been supportive and helpful all the way. We would highly recommend the team to anyone selling or buying in the freshwater area. Always on hand and always helpful to resolve any questions. They know the area and the market. Many thanks to them.

We were helped by Ross on our first visit to view properties.
Ross transferred to a different branch on the island, He telephoned us to tell us personally that he wouldn't be our first contact anymore. He also confirmed it by email. We were impressed that he took the time to speak to us. Ross was professional and very helpful throughout our conversations and meetings with him. We wish him well.

Following Ross's departure, Jo stepped in and looked after us. On the occasions we missed her telephone calls she left kind, professional messages on our voicemail. When we had the pleasure of talking to her and meeting her, she was friendly, warm and very professional. Her knowledge of the area was extremely helpful. She listened to our list of "must-haves" and suggested several properties that matched our requirements.

Although we didn't buy a property through Pittis, I can thoroughly recommend this company. All of the staff we spoke to were friendly and professional and they knew their stuff!

Best wishes to all at Pittis

Me and my wife contacted Pittis to view properties on the Isle of Wight, the office arranged lots of viewings for us. And the agent Beth was very helpful and very professional and always polite Unfortunately none of the properties we saw suited our needs. But a big thank you again to beth who really impressed us