PizzaExpress Avis 

Hitchin branch - End of an era! We have always loved to come to Pizza Express for family celebrations etc but no more. What has happened to this chain? Left waiting 1.5 hours for food whilst we watched many, many Deliveroo and Uber Eats drivers pick up orders and leave. Then they ran out of dough . You are insulting your paying customers giving the impression that deliveries are the priority and we shall not come again. Greed, I feel for your staff who are all trying so hard to keep customers happy while you build your takeaway business. This has gone terribly wrong!

So we booked a table at pizza express Hitchin for 7 pm. At nearly 830 we are only just getting our food ! The poor waitress was doing her best, while delivery’s were flooding out of the door we watched on.
We were told they had actually run out of dough at one point ! after an hour and a half our order started to arrive in dribs and drabs .. but to be honest we were just grateful we got our order. The family were eating whilst I still waited ! Poor poor service for what used to be a good quality Resturant.

I am absolutely disgusted with the companies TNCs. Me and my friend went to Mill Hill express on Thursday 23rd July at 5:45 for their bottomless pizza deal ending at 6pm. The deal is between the restaurants opening period and 6pm. When reading the TNCs, it read that “the 90 minute window occurs when the first pizza order is placed with a team member, providing it is before 6pm. We ordered our first pizza at 5:55, before the period. After eating our first pizza, we expected to order another as the TNCS apply. The manager showed us the TNCs and as we showed her and explained to her she was incorrect, I asked to take a photo of her physical TNCs however she held it tight and walked away

Placed an order for delivery from the Street Lane Branch, Leeds which cost £45 for two of the smallest pizzas i’d ever seen, Mac and Cheese that was tasteless and it was all cold. Honestly. Don’t waste your money

We ordered through deliveroo and got cold pizza. Mine was awful, I ordered thin and crispy, it was cold and soggy. I tried to heat it up in the oven, it just got greasy.
Deliveroo gave 49p refund. I won't order from either deliveroo or pizza hut again.

I knew we were in trouble the moment we sat down in the Bromley Pizza Express. The restaurant was practically empty, yet the staff were acting like they were running a Michelin‑star kitchen during a dinner rush.

I ordered the Niçoise salad — a nearly £17 masterpiece, apparently — which should come with dough sticks. Instead, it arrived alongside my husband’s starter, minus the dough sticks. I tried to get someone’s attention to no avail, so I started eating.

The dough sticks finally appeared when my husband’s main course arrived. No apology, of course. By then, I was halfway through my salad and already questioning why had we come in here.

Then I realised the salad was missing capers and olives — you know, the ingredients that make it a Niçoise rather than “tuna on leaves.” I was almost finished before the waitress reappeared with two giant bowls of them and an apology from the chef. Lovely gesture, just about ten minutes too late to be useful.

For the price, I expected a meal and food not just slammed on the table in a hurry. In better news my husband enjoyed his pizza.

I went to the pizza express in York by the water side. , we had a server called Amie
She was so patient with us , as we are a group of 7 teenagers who are very indecisive . She was joyful and had such an uplifting presence and would come back again just because of her service alone , the food was gorgeous and tasted good quality , the art around the restaurant was so cute and was a nice atmosphere too , the food only took like 15-20 minutes and drinks came straight away

Visited here with my elderly mum & Auntie, no booking on a saturday evening along with a 2 year old.
We were greeted pleasantly by Lauren (staff) who sat us at a lovely table not far from the door. Lauren gave my grandson a colouring activity whilst she promptly made our drinks orders. We had starters, mains a 2 deserts. Our orders were taken, made and delivered very promptly by all staff involved. It was relatively busy but there were regular check ins to see we were ok and if we wanted any drinks, condiments etc. My grandson was gathering a lot of attention and even managed a visit from 2 chefs who he was fascinated by, Lucy & Sinead.
Overall a great experience and would highly recommend. Fab customer service all round.

Just bought two Pizza Express Hawaiian ham and pineapple topping. For the price they are a total ripoff, they are really small, toppings were meagre, an all round disappointment. I bought these in Sainsbury’s and I really should have stuck to their own brand much cheaper and much larger option then put some of my own toppings on. I’m annoyed that I bought two must have been in the sun too long. Anyway never again.

Poor customer engagement
Not surprised this chain in trouble
They are not going to be around much longer

I tried to walk in at Pizza Express Swindon Outlet but only with booking - restaurant is almost empty.

My shop purchased pizza had hairy mold on it despite being cooked well before "best Before" date. The pizza had been stored correctly.
To add insult to injury they do not provide a phone number for complaints and their e-mail is designed to frustrate a complaint or facilitate warning them of a faulty batch.

Very expensive in the supermarket and when you get it home and cook it you were probably better off buyinga piece of bread really poor quality

Visited Tower Park, Poole restaurant at 1800 hrs Sunday 21 June 2026. Booking for 3 made via a Buy-a-Gift voucher scheme. This gift scheme was an absolute shambles when trying to pay for the meal via a printed voucher. Wasted over an hour but finally resolved by a server called Kerry. She went overboard to assist us throughout this embarrassing process. Thanks to her we enjoyed the meal and all round service but will never use the Buy-a-Gift scheme again.

Regular customer to pizza express who made the mistake of ordering via Just Eat. £20 for a niciose salad with chicken - received mostly lettuce and cucumber, no egg or chicken and 1 small potato. Hit a dead end and have been declined a refund for the item. Feel entirely ripped off. Not only will I not use Just Eat again, I will not give Pizza Express any further custom.

Strangely pizza express at Meadow hall is not a patch on Pizza express at the McArthur outlet in York. We ordered exactly the same menu at the week before in York. Not good, my pizza was swimming in oil.
So, delete the app and in future go somewhere else.

Why do the pizzas differ in size depending on the restaurant?
They were really small last night in Leeds ☹️

The restaurant was good, the staff helpful
The bill was expensive. I had £60 of Tesco vouchers and still had to contribute £11 for 3 of us to eat there!

I've been overcharged by the St Neots branch

My husband & I ate in Pizza Express in Braehead Glasgow and was served by Peter.

This was the second time we ate there and was served by Peter!!

He was so friendly and helpful and polite on both occasions!!

Well done Peter and thank you, we need more people in our restaurants like Peter!!

I visited Taunton’s pizza express and was immediately welcomed by an amazing man. We were then sat and had an excellent waiter called Bex. She was lovely throughout the visit. Much appreciated.