PizzaExpress Avis 

My husband & I ate in Pizza Express in Braehead Glasgow and was served by Peter.

This was the second time we ate there and was served by Peter!!

He was so friendly and helpful and polite on both occasions!!

Well done Peter and thank you, we need more people in our restaurants like Peter!!

I visited Taunton’s pizza express and was immediately welcomed by an amazing man. We were then sat and had an excellent waiter called Bex. She was lovely throughout the visit. Much appreciated.

Our server Poppy at Croydon George Street was amazing! She was friendly, knowledgable and attentive. Poppy went above and beyond to ensure a comfortable experience, and I will be requesting her as my server in future. Thank you Poppy, you have made a hungry family very happy!

Absolutely shocking experience at the pizza express at NEC Birmingham resort world arena - ordered 1 basic margarita pizza! 40 minutes in questioned where is it to a waiter coming back to say they had lost the ticket?? With a big smirk on his face to also tell me this happens all the time???!!!! Absolutely shocking to where I wish I would have walked without paying for the two cokes at £7.80!!!! Shit show!! AVOID!!!!!!!

We visited the Pizza Express in Barrett Street/ St Christopher’s Place during the busy and very hot half term week. It took a little while to be seated, they seemed a couple of staff short (hence the lost star)but once seated our service was very good. Marcos was very attentive, checking for allergies, repeating the order for the table of 6 (3 children) verbatim. He seemed to anticipate our needs and was good with the children. We used a 25% discount code which really made the visit affordable. We’d visit again, the outdoor dining area was also a nice option.

Mandy was so helpful today

Emmy was awesome. She handle several tables with warmth and a welcoming spirit.

Charged £25 service charge on top of the £200 meal I paid for my daughter's birthday party that I was not told about . Disgusting practice . Will not go to their establishment again

Wet for an evening meal to PE Bromley, ordered bruschetta, polenta chips, and two pizzas — Funghi Di Bosco and Giardiniera. The food that arrived was frankly unacceptable.

The dishes were lukewarm, completely lacking in flavour, and appeared stale and poorly prepared. The pizzas were particularly bad — dry, tough, and so difficult to cut that even using the pizza slicer was a struggle. The bases felt almost inedible, and overall the meal resembled reheated cupboard food rather than freshly prepared restaurant food.

This was not simply a slightly disappointing meal; it was genuinely one of the worst restaurant experiences I have had in a very long time. I have eaten at PizzaExpress many times over the years and previously regarded it as a dependable and enjoyable place to dine. The quality on this occasion was shockingly poor and far below any reasonable standard I would expect from your brand.

Jakir I think his name was, served me very well. He was polite and very easy. I will come back after such good service. I live close too so hopefully I bring friends

On the 2nd of April, I emailed Paula Mackenzie - the CEO of Pizza Express to inform her of my experience in the Basildon branch of Pizza Express.

This is an abridged version of the scenario I laid out in the email . . .

I arrived at the restaurant at 8:05 in the evening - it was barely half full. I was turned away along with two other couples on the basis of “we can’t see your table through before closing time at 9 o’clock”

The person who delivered that edict happened to be the branch manager.

I suggested to him the reason for turning people away from the restuarant was all the online orders, as evidenced by the lengthy queue of Uber/Just Eat drivers waiting at the desk.

He denied this was the case.

However, having been a Pizza Express customer (and a shareholder at one time) for over 50 years, I was well aware that you can sit down and enjoy a pizza, quite comfortably, in under 45 minutes.

The only other possible explanation would have been lack of staff - as I surveyed the scene in front of me, this was not the case

So I wrote to Paula MacKenzie expressing my concern about the future of the business. I explained what I’d experienced, that I’ve been a long-term customer and I have a great deal of affection for the brand.

I suggested, if this was happening across the Pizza Express estate, then a great deal of revenue was being lost from the restaurants.

Twelve days passed with no response.

So I wrote a follow-up email saying I understood the pressures of a CEO were many and varied, with multiple demands on their time.

I politely requested that she give my email a moment of attention and respond accordingly.

A month has now passed without that response or indeed any acknowledgement of my email

If you care for Pizza Express as a brand, and as somewhere to enjoy a convivial evening with friends and family, and you would like to see it survive in its present form - i.e. High Street restaurants rather than just an online business - please make your views known to -,

paula.mackenzie - the rest of her email address is readily available online.

Maybe, if enough people express an opinion on this, she may take some action to secure the future of this element of the business before Pizza Express morphs into just an online business

Or worst still, succumbs to market pressures and bad management, thus disappearing altogether.

Terrible experience at Pizza Express in Radlett, London. We visited for lunch with a group of nursery mums and young children. The children were happily talking and playing amongst themselves when, without warning, a man from another table loudly shouted “shut up” at them across the restaurant. The children were understandably startled and upset by the aggressive outburst.

We raised the issue with the manager, but the response was very disappointing. We were simply told that she could speak to the man, with no apology or reassurance offered to us as customers. It certainly did not feel like a welcoming or family-friendly environment.

The food was amazing, great service by the lovely Mandy. The food came out very hot and fresh.

Big shoutout to Mandy, she was super helpful and checked if everything was ok multiple times. Served us with a lovely manners and a big welcoming smile.

I ordered a pizza for takeaway today from pizza express in Wilmslow . When it came the pizza was cold and was inedible needless to say when I complained they would do nothing about it ! They blamed the delivery people but the driver didn’t take more than 9 minutes to get to my home ..Not very happy with them and won’t be ordering again

The waiter Crys was very kind and helpful and the service was excellent from him. Thank you Crys we will be back

A big thank you to the Reading Pizza Express team, especially Marco and Anthony, for making our experience so lovely! There was a slight issue with miscommunication but they handled it so well and we really enjoyed our meal. The manager, James, was also very accommodating of our large party by providing us with a set menu and a seamless pre-order system.

Three of us for lunch and we were advised, after the drinks had arrived, that all three of us needed to download the app to take advantage of the special lunch offer. No mention of that before and no mention on the advert which drew us in. My son eventually managed it but my wife and I, both in our seventies, stood no chance. We debated going somewhere else which didn’t demand downloading an app just to get a pizza but in the end decided to stay. Needless to say our enjoyment of the lunch was ruined.
So, a number of questions arise from this experience:-
1. Why does Pizza Express expect everyone at a table to download the app? Surely one is quite enough? There are plenty of restaurants advertising lunch specials without the need to download even one app!
2. Does Pizza Express not understand that those of us of a certain age have zero tolerance to digital technology and cannot perceive of having to download an app just to get a pizza?
3. I understand that Pizza Express are struggling-why then do they go out of their way to put customers off? I for one will take my custom elsewhere in future.
4. From reading the reviews of Pizza Express even if you’re able to download the app it frequently doesn’t work.
5. I suspect the Advertising Standards Authority would have something to say about the misleading advertising for the special lunch.
So the result of all this is that Pizza Express have lost yet more customers totally unnecessarily….

Greenwich London branch:
What a wonderful, thoughtful team. I called about a missing dressing on my last Deliveroo order and spoke to an absolutely lovely guy called Wayne on 7th Feb around 8pm — he deserves real recognition. He apologised, asked if I wanted a dessert or drink (I said no!), and then went above and beyond anyway. I was blown away to receive three desserts, three dressings, and a drink. Outstanding customer service. Highly, highly recommend. Thank you so much!

Had the misfortune of visiting the Leighton buzzard branch on 26/4/2026 OMG the place was a s###hole. Do they employ cleaners?
3 stars are only for the food which was ok.
So disapointed.

Good experience
Very Friendly
Affordable