The worst absolute worst customer service I have ever encountered. For a lousy $5 cash out it has been in q waiting to be approved for almost 2 months now! How the hell can you advertise that you're a... Voir plus
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I DO NOT I REPEAT DO NOT WASTE YOUR TIME WITH MOBIUS. GOT TO SPEND ALOT OF TIME PLAYING GAMES.A DAY JUST TO GET 5 DOLLARS AFTER THAT GOTTA WAIT 3 DAYS.TO BE DELIVERED AND 2 WEEKS WAITING ON APPROVAL C... Voir plus
Wish payouts stuck to the allotted deposit/release date, but you do get paid. It may take a while and I know they are a small company so they don't have enough people to get things done quickly. The g... Voir plus
Update: To their credit, they immediately sent my funds upon seeing this review. The missing star is for the long wait. When that issue is fixed, I'll edit my review. I cashed out my first time w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
1+ million active users. Mobius pays you to play. Our cross-platform system lets you earn real rewards through everyday activities. People come to Mobius to enjoy games, discover new ones, and earn rewards while doing it. Where can you use Mobius? 📱 Mobile (Android) 💻 PC Whether on desktop or Android, Mobius is designed to help you explore, earn, and uncover new favorite games every day. Join us on our mission to become the world’s leading rewards platform.
Coordonnées de contact
1, Shenkar Street, Herzliya, Israël
- 0548180487
- info@playmobius.com
- playmobius.com
2,5
Bas
123 avis
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First cashout received after 40 days. I have now been waiting 11 days and counting on the second. Will keep you updated.
I have been waiting for my cashout for 37 days. It still says waiting for approval. Two support tickets have been submitted and the only reply I received on either was "we'll have the finance department look into it." That was three weeks ago and not a word from them since. The support bot suggested submitting a third ticket and when I agreed the support bot stopped working. Now all I get is "I'm sorry, I have encountered an error. Please try again." I have enough earnings for a second cashout but I can't submit it until they fix the first one. This is very disappointing.
UPDATE: After 40 days I have finally received my cashout. It took a long time but they did finally correct the situation so I will give them a second chance. I have submitted a second request which the app says I should get within 5 days. If they have sorted their issues and pay this second cashout on time I will update this review and my rating. This could be a very good app if they can overcome the long waits.
UPDATE 2: It seems the 5 days was only the initial waiting period which they have increased from the 1 day that it used to be. So it is now a 5 day wait before the cashout is even sent to be reviewed even though it clearly states that you should get your money at the end of those 5 days. I really don't understand how they thought that would solve their problem. With that 5 day waiting period and the 6 days this cashout out has been waiting for approval I am now up to 11 days and counting waiting on this second cashout. It really is a shame. They just added a bunch of new games that I would love to try out and earn some rewards for, but I just can't bring myself to do it knowing I will have to wait such a long time to get paid. I had hope after they finally took care of the first cashout, but it's right back to the same long wait.
26 mars 2026
Avis spontané
Réponse de Mobius
Hey Doug,
Can you please confirm if you've received your cashout? We want to make sure this matter was resolved and you received the rewards you deserve.
Mobius team
Updated review
So I had issues with all my cashouts so far but with being a new business, it's to be expected. The last cashout I did was the worst one but after leaving a review about how long it was taking, someone finally responded. I appreciate that very much. So mobius has a lot of potential. They have a multitude of games and it pays better than a lot of the other apps like it. I like the fact that they have leaderboards for daily and other ones. Also, with the bonuses you can get when they notify you, almost daily, are better than any others so far. I mean, you can't beat getting 1-3 dollar a min for each and every new game you download and play for at least 2 mins. The tracking is perfect so far too which is rare in these type of apps. I like not worrying about if it picked up my progress in games. That's a huge plus. So the only thing to gripe about, really, is the cashouts. They are sloww and get overlooked alot, it seems but just be persistent and leave a review to let them know and someone will get back to you. All in all, 4 stars because cashouts are a major part in this stuff and I hope to make it 5 stars when they work out all the kinks.
24 mars 2026
Avis spontané
Réponse de Mobius
UPDATED:
Hi Amber,
Thanks for your feedback. We take it seriously and sincerely apologize for failing to meet our standards in serving you.
Your cashout was missed, and while that’s no excuse, we want to be transparent with you. We’ve just reviewed your request and approved it; you can claim it directly in the app now.
If you’re satisfied with this resolution, we’d truly appreciate it if you considered updating your review to reflect the fix. If not, we still value your honesty as we work to improve, and continue to will.
Best,
The Mobius Team
My first claim took forever now my…
My first claim took forever now my second claim is taking even longer.. its been months.. still nothing
22 mars 2026
Avis spontané
Réponse de Mobius
Hey Penny,
I’m going to be completely straight with you: reading that this is your second claim and it’s taking even longer than the first is incredibly frustrating for us to hear. It’s one thing to have a one-time delay, but waiting months for a second payout is flat-out unacceptable. We hear you, and we aren't going to hide behind "startup life" as an excuse for that.
The truth is, we hit a massive growth spurt and our manual processing simply couldn't keep up with the volume. We’re working around the clock to clear this backlog and, more importantly, to automate the system so "months of waiting" becomes a thing of the past.
Please share your login email with us right here. We want to pull up your specific history, see exactly where these two claims are stuck, and push them through. We’re a small core team, but we’re committed to making this right for you personally.
Give us the chance to fix this.
Best,
The Mobius Team
Slow asf
Quick to cash out, but to be able to receive your cashout is slower than molasses in the winter. Only complaint I got really. Waiting up to 16 f'in days
19 mars 2026
Avis spontané
Réponse de Mobius
Hey Don,
I’m going to be straight with you: 16 days is way too long. "Slower than molasses in the winter" is a painfully accurate way to put it, and we hate that this is your experience.
It’s especially frustrating for us to hear because we’ve worked hard to make the actual "cash out" button-click quick and easy, but our backend fulfillment just hasn't kept up with how fast we’ve grown. We’re a small startup, and we’re learning the hard way that our manual processing systems are hitting a breaking point.
We’re 100% committed to fixing this so that the actual payout is as fast as the rest of the app. We don't want this to be the one thing that ruins Mobius for you.
Could you share your login email with us? I want to get the team to pull up your request immediately and move it to the front of the line.
Let us make this right.
Best,
The Mobius Team
Réponse de Mobius
Hey Freddie,
We hear you, and we’re not going to sugarcoat it—the payout delays have been a major issue. We’re a small team, and we’ve been completely overwhelmed by how fast Mobius is growing.
We are working around the clock right now to overhaul our entire process so these delays stop happening. We want the payout to be as smooth as the rest of the app.
Could you share your login email with us? We’d like to look into your account immediately and see what we can do to help get things moving for you.
Best,
The Mobius Team
Thanks Mobius
I would like to revise my review apparently the CO is legit and I am going to get paid, and I'm going to change my stars to 5 for responding to me
26 février 2026
Avis spontané
Réponse de Mobius
UPDATE: Thank you for updating your review. We would highly appreciate if you can update the beginning of your review so it reflects the updated status. Thank you again!
Is there anything more we can you with, Richard?
Mobius team
--------------
Hey Richard,
I’m going to be 100% real with you: hearing that you think we’re "playing games" or that our users are fake is horrible for us to hear. We aren't a bot or a scam; we’re a small team of real people behind Mobius, and we’ve clearly dropped the ball on our communication with you.
The silence on our end isn't because we’re hiding—it’s because we’ve been completely overwhelmed by how fast we’ve grown. We’ve focused so much on the app itself that our support and payout speed have lagged way behind. That’s on us, and we own it.
We want to prove to you that we're legit. Please share your login email with us right here. I want the team to pull up your account immediately, see why you haven't received an email, and get your payout moving.
Best,
The Mobius Team
Terrible Support & Service
Terrible support.
It has been 2 weeks and I am still waiting for approval for my rewards. After 25 minutes messing with terrible AI support, I was finally able to open a ticket,it's been 4 days since I opened a new ticket and still have not received a reply nor my cash rewards. I also have over a dozen quests that have not been given credit for after spending money to make sure they were completed in time. I am unable to cash out any more winnings until my "approval" for my last cash out comes through. I'm sure this review will not help matters either but it needs to be heard.
3 mars 2026
Avis spontané
Réponse de Mobius
Hey Kim
I’m reading this and, honestly, I don't blame you for being fed up. Spending money to complete quests only to get stuck behind a "terrible AI" and a silent ticket for 4 days is a massive failure on our part. That is not the experience we want for anyone.
The truth is, we’re a small team and we clearly haven't scaled our support or our "approval" process as fast as the app has grown. We’ve left you in limbo, and that’s on us.
I want to bypass that ticket queue and the AI right now. Please share your login email with us here. I’ll have the team manually pull up your account, look at those dozen missing quest credits, and get your pending approval pushed through so you aren't blocked anymore.
Your review does help matters, it's exactly the reality check we need to hear to fix this. Give us the chance to actually show you we're real people trying to make this right.
Best,
The Mobius Team
I built up $300 credit in my account…
I built up $300 credit in my account after spending over $250. Once I hit $75 cash out it has been pending two months. Now if I enter ticket it's auto closed.
12 mars 2026
Avis spontané
Réponse de Mobius
Hey Clint,
I’m reading this and honestly, this is really no ok from our end. Seeing that you've been stuck in limbo while we've been growing is a massive reality check for us. It’s not fair to you, and it’s not how we want to run this company.
We want to make this right and prove we're legit. Can you drop your login email below? I’m going to personally make sure our team finds your account and clears whatever is blocking your rewards.
Best,
The Mobius Team
Scam app
At first this seemed like a good app but as soon as you reach the 45 cash out good luck receiving it. Support does not answer and just closes tickets and leave your 45 dollars pending. Don't waste time spending any money because you can earn pass the 20 dollar cash out.
10 mars 2026
Avis spontané
Réponse de Mobius
Hey Shelly,
I’m reading this and honestly, I don't blame you for being frustrated. Reaching a $45 milestone only to have your tickets closed and your cashout left pending is a massive failure on our part. That is not how we want to run this app.
The truth is, our automated support system has been failing our users as we've grown, and seeing "closed" tickets without an answer is flat out wrong. We are a small team of real people, and we're currently overhauling our entire process to make sure this stops happening.
We want to prove to you that we aren't "playing games" with your time or money.
Can you share your login email with us here? I’ll have the team manually pull up your account, find those closed tickets, and get that $45 payout moving immediately.
Best,
The Mobius Team
Bruh
Love the app but the wait pending cashout are getting ridiculous and old
11 mars 2026
Avis spontané
Réponse de Mobius
Hey Brandy,
I’m so happy to hear you love the app, but I am truly sorry the wait times have been so frustrating lately. We know that "Pending" screen gets old really fast when you're excited to see your rewards.
As a small team, we’ve been working around the clock to catch up with our recent growth, and we feel terrible that it's slowed things down for a great user like you. We definitely want to get those rewards into your hands as soon as possible.
Could you please share your login email with us? We’d love the chance to manually pull up your account and get that pending cashout approved for you right away.
Best,
The Mobius Team
Update, account reinstated, rewards approved. Hoping for the best
UPDATE, since the response here my account was reinstated, and my payout was approved.
i hesitantly hope for the best, because prior to the below problems it really had been one of the best offers apps available.
will update again if things change.
started out great, got my first reward with no incident. when it came time for my second I had been willing to give them the benefit of the doubt when my $25 payment was delayed. it did end up coming a few days late. however after requesting my $45 reward, which I received a majority of due to making in-app purchases because of an advertised promotion for 100% cash back on in-app purchases. I request my withdrawal, a few days pass, and as it nears the expiration time on the timer for my payout suddenly without explanation my account is suspended for "suspected fraudulent activity" without explanation, and trying to get a hold of support is nearly impossible The support email on their website does not work you have to submit a ticket through the application that logs you out over and over again because you have a banned account and you have to fight with an AI chatbot to get it to let you start a support ticket. I've gotten one response, explaining the reason for The restriction on my account is due to making purchases, so the advertise a promotion saying make purchases, then suspend your account because of the purchases that they were promoting in their cash back offer. they have requested that I send them receipts of my purchases, and in the beginning I was a bit peeved but I said fine I understand that there's not just their hands involved and maybe the original offer provider needed the information or something. I said okay fine send receipts of everything, to the email that they provided in their response, and I uploaded them in the support chat thing in app, I provided the requested documentation over a week ago now. mind you this was not my first interaction with their customer service, and in the first response to my original support ticket on this matter I had a response within a few hours. and it was on a weekend, similar in my original cash out problem not a long wait time. it's been over a week and I've not received confirmation they have received my documents, I have not received a estimated timeline, I've received no actual customer service in any sense. I've opened multiple support tickets as that's what their chat bot insists that you do, and they close my requests for support without response The original request is still open with still no response. had this been a matter of rewards not being paid and I did not have my own money involved I would be annoyed and frustrated but I would just let it go. but they in their terms of use over and over again say there is no cost to user, and then they advertise 100% cash back bonus deal it wasn't through the gaming partner or anything like that it wasn't through the original offer provider it was through Mobius directly, it was for any game that I had downloaded through them up to $50. so you directly advertise an offer, you get me to spend my money, and I do so because I'm of the understanding that within a few days I will receive this money back. The only reason that I spent that money was due to their promotional offer.
and suddenly when the clock is about to run out on the amount of time remaining for me to receive my payment instead of logging into find My reward card I log into see account suspended.
I really had hoped that they were going to come through resolve the issue, or communicate literally at all and update me on what was going on.
but here we are, no response, no resolution.
28 février 2026
Avis spontané
Réponse de Mobius
Hey Carrie,
It’s great to hear you love the app, but honestly, it kills us to know the "ridiculous" wait times are ruining the experience for you. You’re right, it is getting old, and we want to make it right.
The truth is, we’ve grown way faster than our small team can keep up with, and our manual payout process is the bottleneck. We’re working hard right now to automate this so that "pending" becomes a thing of the past.
We don’t want to lose a fan of the app over this.
Could you drop your login email here? I’ll have the team pull up your account immediately and get that cashout moving so you can get back to actually enjoying the app.
Best,
The Mobius Team
It's shit don't use it they blocked a…
It's shit don't use it they blocked a 45$ payment after making me wait 6 days my other two redemption went through fine. App is sus af
5 mars 2026
Avis spontané
Réponse de Mobius
Hey Lee,
I am truly sorry about the frustration this has caused. It’s never our intention to make anyone feel like the app is "sus," especially after you’ve already had two successful redemptions with us.
We’re a small team, and as we’ve grown, some of our automated systems have been a bit too sensitive, which can lead to blocks that shouldn't be there. We feel terrible that this happened to you, and we really want to make it right.
Could you share your login email with us? We’d love the chance to look into your account immediately, clear up that $45 payment, and get everything back on track for you.
We appreciate you sticking with us while we work through these growing pains.
Best,
The Mobius Team
If I could give it a negative star I…
If I could give it a negative star I would they do not cash out its been over a month for me and it still says waiting approval
3 mars 2026
Avis spontané
Réponse de Mobius
Hey Darrel,
This is a tough one to read, and I truly hear how frustrating it is to feel like you're stuck in a loop for over a month. Waiting that long for "approval" is not the experience we want for anyone, and we are genuinely sorry for the silence on our end.
The truth is, as a small startup, we’ve been growing faster than our current approval process can handle. We’re working hard to fix these bottlenecks so that "waiting for approval" doesn't become a month-long ordeal for our users. We are here with the best intentions and really want to make this right for you.
Could you please share your login email with us? We’d like to have the team manually pull up your account immediately, see exactly what is holding up that approval, and get your cashout moving.
We’d appreciate the chance to earn back your trust.
Best,
The Mobius Team
Successfully cashed out twice so far
Successfully cashed out twice so far. Had a few issues but support responded quickly and fixed them. Overall good experience with a bit of patience.
2 mars 2026
Avis spontané
Réponse de Mobius
Thanks for sharing your feedback, Hannah :) We're excited to have you with us
I love the app it pays good the cash…
I love the app it pays good the cash out time needs to be shorter but it's fun
1 mars 2026
Avis spontané
Réponse de Mobius
Thanks so much for sharing your feedback, Jimmy!
We're glad to have you with us :)
I'm rating this at a 2 star for now…
I'm rating this at a 2 star for now because I just downloaded it about 5 days ago. I cashed out 15$ about a little over 3 days ago. I'm still waiting for approval. If I get my 15$ by tomorrow night. I'll rate at least 3 or 4 stars. It depends and I'm seeing reviews that are bad for this app. So, tomorrow night will be the true review I give it.
25 février 2026
Avis spontané
Réponse de Mobius
Hey Johnny,
Welcome to Mobius! We really appreciate you giving us a shot, and honestly, we totally respect the "wait and see" approach. A 2-star rating is fair when you're left waiting for an approval that should be faster.
We’re a small team and we've been growing so fast that our approval queue has gotten a bit backed up. We are truly sorry for the delay, but we'd love to take you up on that challenge and get this sorted before your "tomorrow night" deadline.
Could you share your login email with us right away? If you send it over, I’ll have the team prioritize your account and look into that $15 cashout immediately.
We’d love the chance to earn those extra stars and keep you as part of the community.
Best,
The Mobius Team
Update
UPDATE: It did take longer than expected, however Mobius did process my withdrawal and I received the money in my PayPal. It is a good platform, was a little frustrating but I don't think it was anything intentional, just a miscommunication.
24 février 2026
Avis spontané
Réponse de Mobius
Hey Trevor,
I am truly sorry for the experience you’ve had. Reading that you’ve been waiting a month and even our support tools haven't been working for you is really upsetting for us to hear. That is not the way we want to welcome anyone to Mobius.
We’re a small team and we’ve been growing so quickly that, honestly, our systems have been struggling to keep up. It sounds like our AI support hit a glitch just when you needed it most, and we feel terrible that you were left without an answer. We aren't a scam—just a group of real people trying our best to fix these growing pains as fast as we can.
We’d love the chance to make this right for you and show you the version of Mobius we’re proud of.
Could you please share your login email with us? We want to personally look into your $15 withdrawal and your support tickets immediately to get everything cleared up for you.
Thank you for being so patient with us while we find our feet.
Best,
The Mobius Team
They do pay out!
They do pay out and it is a fairly new app so it is understandable it could take a while I received my $15 payout after 24 days BUT I earned the $15 within an hour of installation so it would be very easy to get $100 from this app but it would take 2-3 weeks to get to you ❤️
23 février 2026
Avis spontané
Réponse de Mobius
Thanks so much for sharing your feedback, Faith! We're excited to have you with us
The payout times and communication…
The payout times and communication aren't the best but the money still comes just super late if your patient this is the app for you . I got my 10 dollars and 25 dollars
22 février 2026
Avis spontané
Réponse de Mobius
Thanks for sharing this, Chop! We continue working improving our timelines.
Pure scam
This is nothing but a scam site they want pay you did everything opens tickets no pay and then I download one of the games did everything required to get the last get payout and they want even register I did that or downloaded the app. So don't bother using these scammers I wish Google and the authorities would put a halt to these kind of apps stop letting them pull there scams when it is so obvious that's what there doing but nope the people at Google must be getting some boot leg payments to turn a blind eye to these and other sites
21 février 2026
Avis spontané
Réponse de Mobius
Hey Eric,
I am so sorry you feel this way. It honestly hurts to hear that you’ve had such a frustrating experience with us, especially when you’ve put in the time to play the games and reach your goals. That is not the experience we want for anyone.
We’re a small team, and sometimes the technical side of tracking game downloads doesn’t work as smoothly as it should. It’s definitely not a scam—it’s just a glitch in the system that we’re working really hard to fix. We feel terrible that our support hasn't been there for you when you needed answers.
We would truly love the chance to make this right and earn back your trust.
Could you please share your login email with us? We want to have someone on our team manually look at your account right away, find that missing game progress, and get your payout sorted out for you.
We really appreciate you giving us a chance to fix this.
Best,
The Mobius Team
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