3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now. New price, new sticks. Absolute no matc... Voir plus
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Lisez les avis des autres
Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription disc... Voir plus
L'entreprise a répondu
Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% s... Voir plus
L'entreprise a répondu
Stopped by Stafford Services and was greeted by possibly the most attractive human being on Earth selling Ploom. The transaction was smoother than I thought possible—effortless, efficient, and hon... Voir plus
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À propos de l'entreprise
À propos de Ploom UK
Écrit par l'entreprise
Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.
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1 k avis
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Had enjoyed the evo sticks at time but…
Had enjoyed the evo sticks at time but sometimes I buy a pack and it doesn't give any hit,hardy get a good puffing ,with lots of effort.Do clean the device regularly but no much difference.
Would appreciate if the sticks give satisfaction when using them as I've experienced and enjoyed.
Thanks
20 mars 2025
Avis spontané
Réponse : Ploom UK
Hey Ibrahima,
Thanks for your feedback.
We’re sorry to hear that your EVO sticks haven’t been giving you the same experience lately. We’ll be in touch as we’d love to learn more and see how we can help.
Alternatively, you can contact our Ploom advisors on:
0800 876 6594, and we’ll be happy to assist.
All the best,
Panagiota @ The Ploom Team
Referral code is a pathetic experience
Referral code which doesn't work makes me feel like a scammer in from of my friends. Pathetic service - three weeks on and the issue not solved. Generate new referral code takes three weeks? Really?
6 octobre 2025
Avis spontané
Réponse : Ploom UK
Hi Max,
Thanks for taking the time to leave us your review. We're really sorry to hear that you've had issues with the referral code and that it has caused frustration. We definitely don't want our customers to feel like that.
We understand how important it is to resolve these things quickly, and we're currently looking into the issue. We’ll be in touch shortly to discuss the situation in more detail and find a solution.
Thanks for your patience, and we appreciate your feedback. Have a great day!
Best regards,
Panagiota @ The Ploom Team
Ploom might just help me stop smoking
I got swayed into buying a ploom device in Tenerife at Siam Mall during my holiday. Was told it was good to avoid the smoke (smell, in hair and nails) as it doesn’t produce smoke. During test trial before buying this was true. Bought one literally used it later that day and it started smoking. Turns out the 2nd time using it, it already had the cigarette stick stuck in it. Have tried to get it out and it’s not completely cleared. Online it says to use tweezers but this hasn’t don’t much to help. I also find that the straight nicotine is giving me headaches after a few uses… I think Ploom will help me stop smoking as the experience hasn’t been great, but have to say this is my first experience using heated tobacco after just smoking usual cigarettes for years. I’m using usual tobacco flavour as well as I didn’t want flavoured tobacco as I don’t enjoy general flavoured vapes. After taste is a bit strange…
Wouldn’t recommend if wanting to continue smoking and want a change, but if need a reason to stop this might be helpful
10 octobre 2025
Avis spontané
Réponse : Ploom UK
Hi Ayu,
Thanks so much for sharing your experience with us, and we’re really sorry to hear that your first try with Ploom didn’t go as smoothly as expected.
It sounds like the device might need a little troubleshooting to get it working properly again and our Ploom Advisors would be happy to help you with that and make sure everything’s sorted.
You can reach us via Ploom.co.uk or by calling 0800 876 6594.
We appreciate your honest feedback, it really helps us understand how we can improve and make sure every experience with Ploom is a positive one.
All the best,
Panagiota @ The Ploom Team
Réponse : Ploom UK
Hi John,
The Ploom team really appreciate your feedback.
We hope you continue to enjoy the Ploom experience!
Panagiota @ The Ploom Team
Super fast delivery and a decent taste…
Super fast delivery and a decent taste accordingly with the price. The device is ok as you need to charged quite often and cleaning as well.Like I said good value for money but definitely not the best on the market at the moment.
30 septembre 2025
Avis spontané
Réponse : Ploom UK
Hello Adriana,
Thank you for sharing your feedback with us.
We’re glad to hear that you found the delivery fast and the taste enjoyable. We also appreciate your honest comments regarding the charging and cleaning of the device. Your feedback helps us continue improving our products and services. If there’s anything we can do to make your experience even better, please don’t hesitate to get in touch through our website.
Panagiota @ The Ploom Team
Réponse : Ploom UK
Hi P. Morbey,
Thank you for sharing your feedback with us.
We’re sorry to hear that you’ve experienced an issue with the cap on your device. We always want our consumers to enjoy the best possible experience, so your comments are really valuable to us. If there’s anything we can do to improve your experience, please don’t hesitate to get in touch.
Panagiota @ The Ploom Team
Great product
Great product, reasonably priced and customer services get back to you quickly
26 septembre 2025
Avis spontané
Réponse : Ploom UK
Hey Issy,
Thanks for sharing your experience with us.
We will pass this on to the Ploom Care Team to let them know to keep up the great work.
We hope you continue to enjoy your Ploom experience.
Panagiota @ The Ploom Team
ploom heated tobacco experience
So easy to order and very fast delivery top quality too
18 septembre 2025
Avis spontané
Réponse : Ploom UK
Hey Steve,
The Ploom team really appreciates your feedback!
We hope you continue to enjoy your Ploom experience.
Panagiota @ The Ploom Team
Great selection of products
Great selection of products, prompt delivery, and they always have them in stock.
13 septembre 2025
Avis spontané
Réponse : Ploom UK
Hi Madalina,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
Panagiota @ The Ploom Team
Smaki nie są złe (zwłaszcza te owocowe)…
Smaki nie są złe (zwłaszcza te owocowe) ale wkład nagrzewa się tak bardzo, że aż parzy w usta. Mam nadzieję, że w kolejnych wersjach tych podgrzewaczy ten problem zostanie wyeliminowany.
1 août 2025
Avis spontané
Réponse : Ploom UK
Hi Kasia,
Thanks for getting in touch and letting us know about your experience. We’re sorry that your Ploom experience did not meet your expectations.
We’d love to know what we can do better.
If you need any support, feel free to contact a Ploom Advisor on Ploom.co.uk or call 0800 876 6594.
Please note: The Polish market uses a different website:
https://www.ploom.pl/pl.
Panagiota @ The Ploom Team
As a smoker of some 40 years I was…
As a smoker of some 40 years I was looking for an alternative that is cheaper, less antisocial yet without losing the feeling of having had a cigarette. Ploom has not disappointed and I intend to keep on using it as a truly viable alternative.
19 août 2025
Avis spontané
Réponse : Ploom UK
Hi Hester,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Achilleas @ The Ploom Team
Disappointed really
Disappointed really. First one was faulty, so was sent a replacement which arrived quickly. Sticks don't have much tobacco in them. Half way through a smoke it cuts out. Restarting it is pretty useless. Another thing, I burnt my lips and tongue. Sorry, but wouldn't recommend this product to anyone. The replacement I received is faulty as well, it won't charge up. Overall totally useless. A pure pile of shite. Don't buy this item!!!!
4 août 2025
Avis spontané
Réponse : Ploom UK
Hi Mr. Parker,
Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations.
We will be in touch as we would love to know what we can do better.
Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.
All the best,
Panagiota @ The Ploom Team
Żadna alternatywa dla papierosów
Żadna alternatywa dla papierosów. Smak nijaki
8 août 2025
Avis spontané
Réponse : Ploom UK
Hi Aa,
Thanks for your feedback.
Sorry to hear that you did not enjoy our EVO tobacco sticks.
Did you know that we have a wide selection of different flavours to choose from? Please visit ploom.co.uk to find out more.
If you need any support, feel free to contact a Ploom Advisor on ploom.co.uk or call 0800 876 6594.
Please note: The Polish market uses a different website:
https://www.ploom.pl/pl.
Panagiota @ The Ploom Team
Big shoutout to Eleni from the customer…
Big shoutout to Eleni from the customer service department. What a lovely and happy lady. Super thorough with the issue I am experiencing and very helpful. Sorry for sneezing throughout our conversation. I am definitely not allergic to you.
29 juillet 2025
Avis spontané
Réponse : Ploom UK
Hi Jeanette,
Thanks for sharing your experience with us.
We will pass this on to the Ploom Care Team to let them know to keep up the great work.
Panagiota @ The Ploom Team
Ploom promotion ongoing in Serbia
Ploom promotion ongoing in Serbia, was presented with the offer that didn't reflect the bill. I contacted customer support the same day for clarification, even called, but it’s been a month and I still haven’t received a response. Already took necessary steps to consult lawyer
25 juin 2025
Avis spontané
Réponse : Ploom UK
Hi Jasmina,
Thanks for your feedback, we’re really sorry to hear about your experience.
Please note that this page is for the UK market, and unfortunately, we don’t have access to customer service cases from Serbia.
We recommend checking your spam or junk folder in case the Serbian team has already replied.
Alternatively, you can try reaching out to them directly via their official website: https://www.ploom.rs/sr.
If you'd prefer, you can also respond to the Trustpilot information request linked to your review, we’d be happy to pass your details on to the Serbian team and ask them to get back in touch.
Be assured your concerns are being taken seriously, and we hope this gets resolved soon.
All the best,
Panagiota @ The Ploom Team
Straszna tandeta urządzenie przestało…
Straszna tandeta urządzenie przestało działać po trzech dniach użytkowania nie można naładować cały czas mruga białe światło.porażka nigdy więcej tego nie kupię!!!!
15 juillet 2025
Avis spontané
Réponse : Ploom UK
Hi Mariusz,
Thanks for sharing your experience — we’re sorry to hear about the trouble you’ve had with the device.
We’re currently looking into this and will come back to you shortly with more detail.
Just a quick note: it looks like your review was posted on our UK Trustpilot page. If you're based in another country, we recommend reaching out to the local Ploom team so they can support you directly.
Thanks for your patience,
Panagiota @ The Ploom Team
Changed flavour cheap ingredients
They have recently changed the ingredients of the purple option they now taste vile and barely release vapor after about 5 puffs... I have decided to quit...
First the price increase then the use of cheaper ingredients they should of left well alone
Fri 20th june - Just for further info before the ingredient change It was such a good product I have been using them for over 2 years and it did help me overcome my heavy 15 Yr plus cigarette addiction the purple option was the ONLY decent one I have tried all the other flavours and they were horrid had a very nasty herby taste to them and the smell was even worse but the purple option saved me I am devastated that the company has taken this route u will see on the packing they have added the warning of new blend I just don't understand outside of sheer greed why they just did not leave the most popular and palatable flavour alone ... I have managed to get my hands on 8 more boxes from one of their shop vendors of the old stock so thankfully I will get a chance to ween myself off on my terms ... as the new ingredient change is not an option for me it just makes me frustrated and feeling sick ... I hope this company do the right thing and change it back for future customers but I won't be going back after this ... and I assume they have done this watered down puff restriction change for other flavours
15 juin 2025
Avis spontané
Réponse : Ploom UK
Hi Jo,
Thanks for your feedback.
Sorry to hear that you did not enjoy EVO Purple Option flavour.
We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.
All the best,
Panagiota @ The Ploom Team"
Glad I gave it a try!
After using iqos for several years I was very sceptical about Ploom,but I'm so glad I gave it a chance because it is so much better in my opinion. The taste is better, the price is better and it lasts a lot longer than terea. Ploom X advanced is a lovely looking little device. Perfect
24 avril 2025
Avis spontané
Réponse : Ploom UK
Hi Miss Andzelika,
The Ploom team really appreciate your feedback.
We hope you continue to enjoy Ploom!
Panagiota @ The Ploom Team
Been great so far
Been great so far, used to use IQOS but they kept on price gouging until its almost cheaper to smoke :D I dont like the other tobacco ploom flavours but tobacco gold is perfect
22 avril 2025
Avis spontané
Réponse : Ploom UK
Hi Tim,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Panagiota @ The Ploom Team
New direction?
It's a pity Ploom doesn't get its act together and release a worthy competitor to IQOS. There is a huge market out there who I'm very sure would leap at the chance to dump the over-hyped but downgraded 'iluma' and move over to the less-expensive Ploom (myself included!). It's clear that a heated blade (or rod) is the ONLY effective way to replicate the smoking experience - both in terms of taste and session-time. Now IQOS itself has abandoned its own bladed heaters (and degraded user-experience in doing so), there is a massive opportunity for Ploom to step into the space left. Both with a device and sticks.
I've had the Ploom Advanced for several months and it goes mostly unused. It's like a promising product which was brought to market before it was really ready. Come on Ploom - it's all out there waiting for you... with the right solution :)
28 mars 2025
Avis spontané
Réponse : Ploom UK
Hi Peter,
Thank you for your feedback.
We appreciate you taking the time to share your thoughts. At Ploom, we are always aiming to improve our products to better meet the needs of our consumers. We’re currently looking into your suggestions and will come back to you with more details as soon as possible.
Thank you for your patience.
Marinos @ The Ploom Team
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