Ploom UK Avis 1 223

TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now. New price, new sticks. Absolute no matc... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription disc... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% s... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Stopped by Stafford Services and was greeted by possibly the most attractive human being on Earth selling Ploom. The transaction was smoother than I thought possible—effortless, efficient, and hon... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de tabac

À propos de Ploom UK

Écrit par l'entreprise

Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.

FREE DELIVERY OVER £10

SHOP NOW PLOOM CLUB REFER A FRIEND

12 month warranty

Register your device to qualify

In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.

Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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Noté 3 sur 5 étoiles

Unfortunately not for my wife.

Unfortunately not for my wife.
She has been trying to give up smoking and doing really well using vapes but every now and again resorts to the odd cigarette.
We thought these would be a good replacement for both.
But alas they just make her cough terribly, much worse than either cigarettes or vapes.
The product itself seems to work well and is well made.
It is definitely a nice idea and the tobacco sticks are just like normal cigarettes but smaller, seems a really good replacement for Normal Cigarettes

1 mars 2025
Avis spontané
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Réponse : Ploom UK

Dear Sir,

Thank you for reaching out and sharing your feedback.

We are truly sorry to hear that your wife’s experience with Ploom didn’t meet her expectations. We would love to understand more about how we can improve and provide a better experience.

If you need any assistance or further support, please don’t hesitate to contact a Ploom Advisor via our website at Ploom.co.uk or by calling 0800 876 6594.

Kind regards,
Achilleas @ The Ploom Team

Noté 5 sur 5 étoiles

Better than heets

I tried these as have been using heets but find they have a burning smoke flavour. These have much nicer flavour and last longer than heets. Tried quite a lot of different menthol based flavours, some nice, some not so nice.

Still haven’t found anything that will properly replicate menthol cigarettes but am preferring these to heets.

15 mars 2025
Avis spontané
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Réponse : Ploom UK

Hi Moira,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience! It’s great to know that you’re experimenting and finding our menthol options to your liking. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.

Thanks again, and enjoy your Ploom!

Elena @ The Ploom Team

Noté 1 sur 5 étoiles

Absolutely pointless

Absolutely pointless, they don't give a hit and it gets hot where your lips go. Put straight in the bin and bought some cigarettes

14 mars 2025
Avis spontané
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Réponse : Ploom UK

Hi Gretta,

Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations. We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.

All the best,
Lia @ The Ploom Team"

Noté 4 sur 5 étoiles

Good experience thus far…

Started these last week having previously been using heets. I find that although they don’t last as long they do not leave the smell behind which is a bonus. I don’t mind the caramel smell when just heating up it reminds me of popcorn 🤷🏽‍♀️. I think something could be done about the device to make it a bit more slimline but all in all a good experience thus far.

10 mars 2025
Avis spontané
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Réponse : Ploom UK

Hi Andrea,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
We appreciate your suggestion about the device design and will certainly take it into consideration as we continue to improve.

Elena @ The Ploom Team

Noté 5 sur 5 étoiles

Very pleased with my Ploom device and…

Very pleased with my Ploom device and the service and experience when ordering online. Buying is fast and seamless, and orders are dispatched promptly.

The device itself is the closest alternative to regular smoking that I have found, and I'm pleased with the overall build quality and experience of smoking with my Ploom.

I've noticed some reviewers who have had bad experience with the taste. I like regular tobacco quite strong and am not a fan of menthol, but ironically I have found that Ploom menthols enhance the experience greatly and find them very pleasant to smoke.

Thank you Ploom!

27 février 2025
Avis spontané
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Réponse : Ploom UK

Hi Jamie,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.

Panagiota @ The Ploom Team

Noté 5 sur 5 étoiles

Loved ploom..

Loved ploom... amazing experiance with the staff shehla and Tousif raja khan. Will recommend everyone

1 février 2025
Avis spontané
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Réponse : Ploom UK

Hi Faiyaz,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Lia @ The Ploom Team

Noté 5 sur 5 étoiles

Tousif and shehla were amazing with…

Tousif and shehla were amazing with product knowledge i switch from IQos to ploom. Amazing product

2 février 2025
Avis spontané
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Réponse : Ploom UK

Hi Xuiiyan,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

We hope you continue to enjoy Ploom,

Lia @ The Ploom Team

Noté 1 sur 5 étoiles

Abosolutely vile

Abosolutely vile, made me vom

Tastes like smoking a wet cigarette but from a dirty puddle. And you get about 3 puffs a go. Scam product, not what they make it out to be. avoid at all costs.

Intend to contact Amber leaf that your claiming your 'Amber' flavour is the same as their tobacco, its not.

16 février 2025
Avis spontané
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Réponse : Ploom UK

Thank you,

Your feedback is really important to us.
We are very sorry to hear of the experience you have had with our products.
Any possible issues with our products are of considerable concern to us and Ploom advisors will be in contact to discuss with you.
We have already messaged you asking for your contact information in order to further discuss the matter.

All the best,
Lia @ The Ploom Team

Noté 5 sur 5 étoiles

One of the best!!!

So I’ve been a ploom user since the very start, but have never had the chance to fully review! These are much better than the more common “heets”, they are much more cheaper, and they are the closest thing I’ve had that has squashed my cravings! Unfortunately I broke my device last week but encountered Edwards at a local shop who saw me right & sorted me a lovely blue device, along with some evo’s, for anyone who wants to give up smoking, these are honestly the best!

7 février 2025
Avis spontané
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Réponse : Ploom UK

Hey Ryan,

Thanks for sharing your experience with us.

We’re really glad that you are enjoying your Ploom experience!

We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Marinos @ The Ploom Team

Noté 5 sur 5 étoiles

The next best

I encountered a representative demonstrating the ploom device next to the cigarette counter in Morrisons supermarket. I’m so glad I didn’t walk on by. As soon as I had a puff of the stick I immediately bought two devices. It’s the best thing I’ve ever used next to cigarettes and since I bought it I haven’t felt a need for any cigs. Amazing !!! I haven’t had to use my inhaler and breathing is much easier.

31 janvier 2025
Avis spontané
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Réponse : Ploom UK

Hey Heidi,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!

We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Thomas @ The Ploom Team

Noté 5 sur 5 étoiles

Seems better than the "heeted" ones.

Was using another heeted(!) tobacco product. The delivery got worse and worse, and local shops rarely had what I wanted in stock, or limited the amount you could buy.
So far, this is great, didn't like the smell at first, was like caramel,but have since after a few packs , stopped noticing it. Am sure they last longer, but that might be my imagination.
Like Amber best, as most like ordinary strength cigarettes. Don't seem to make the house smell either.

14 février 2025
Avis spontané
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Réponse : Ploom UK

Hi there,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.

Elena @ The Ploom Team

Noté 5 sur 5 étoiles

I met shiv at morrisons Weybridge

I met shiv at morrisons Weybridge. I am happy with the service and product.

13 février 2025
Avis spontané
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Réponse : Ploom UK

Hi Howard,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Achilleas @ The Ploom Team

Noté 5 sur 5 étoiles

Bought a package from shiv at quick…

Bought a package from shiv at quick shop in Watford. Good value and service. I’m glad I met him today.

12 février 2025
Avis spontané
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Réponse : Ploom UK

Hey Vetri,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Achilleas @ The Ploom Team"

Noté 5 sur 5 étoiles

Shiv has been extremely insightful and…

Shiv has been extremely insightful and professional whilst demonstrating this new(to me) product at quickshop in Watford High street. I bought one pack and pleased with the choice.

Manuel

12 février 2025
Avis spontané
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Réponse : Ploom UK

Hi Manuel,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

We hope you continue to enjoy Ploom,

Lia @ The Ploom Team

Noté 5 sur 5 étoiles

Shiv is very helpful

Shiv is very helpful. Good service. Shop is Quick shop Watford.

12 février 2025
Avis spontané
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Réponse : Ploom UK

Hey Barry,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Achilleas @ The Ploom Team

Noté 5 sur 5 étoiles

Just purchased a ploom starter pack…

Just purchased a ploom starter pack from Latifa at Morrisons Lichfield. She convinced me about the benifits and cost savings with heated tobacco. Very chilled no hard sale but properly informative.

11 février 2025
Avis spontané
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Réponse : Ploom UK

Hello Martin,

Thank you for taking the time to share your experience with us. We will forward this on to the Ploom Store Team to let them know to keep up the great work.

Bogdan @ The Ploom Team

Noté 5 sur 5 étoiles

Excellent company excellent device…

Excellent company excellent device excellent customer service
Really pleased with my Ploom x advanced great flavour from the EVO sticks and 60% cheaper than the competition
Had a problem with my device customer service rectified straight away and kept in contact
Would highly recommend Ploom over the competition which i don’t even want to mention due to their poor customer service.

11 février 2025
Avis spontané
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Réponse : Ploom UK

Hello ML,

Thank you so much for taking the time to leave a review, our consumers' feedback is very important for us.
We’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.

Bogdan @ The Ploom Team

Noté 5 sur 5 étoiles

Excellent service from Mmadu

Excellent service from Mmadu , Tousif and Michael. Would 100% recommend the product and the service these men have provided.

10 février 2025
Avis spontané
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Réponse : Ploom UK

Hi Logan,

Thanks for your review. We’re so glad that you are enjoying Ploom.
We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Andreea @ The Ploom Team

Noté 5 sur 5 étoiles

Adnan did a great job

Adnan did a great job, very good product

22 janvier 2025
Avis spontané
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Réponse : Ploom UK

Hello Cecillia,

Thank you for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Andreea @ The Ploom Team

Noté 5 sur 5 étoiles

Good expirence

Good exprence taking lindsey tousif and shehla

9 février 2025
Avis spontané
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Réponse : Ploom UK

Hello Geo,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Petrica @ The Ploom Team

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