3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now. New price, new sticks. Absolute no matc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription disc... Voir plus
L'entreprise a répondu
Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% s... Voir plus
L'entreprise a répondu
Stopped by Stafford Services and was greeted by possibly the most attractive human being on Earth selling Ploom. The transaction was smoother than I thought possible—effortless, efficient, and hon... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Ploom UK
Écrit par l'entreprise
Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.
Coordonnées de contact
4,2
Bien
1 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sapphire
Sapphire, John, and Paul provide exceptional service professional, attentive, and highly recommended!
1 février 2025
Avis spontané
Réponse : Ploom UK
Hi Mark,
Thanks for sharing your experience with us.
We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Petrica @ The Ploom Team
Great experience with ploom team at…
Great experience with ploom team at whetherby service station with tousif, shehla and Freddy. Loved the product.
31 janvier 2025
Avis spontané
Réponse : Ploom UK
Hey Asif,
The Ploom team really appreciate your feedback!
We hope you continue to enjoy Ploom,
Eliza @ The Ploom Team
Great customer service by Tousif raja…
Great customer service by Tousif raja khan, guided us through the product, shehla khan was very helpful in answering any questions we had, and Freddie for introducing us to the product
31 janvier 2025
Avis spontané
Réponse : Ploom UK
Hi Amaaz,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Tousif raja khan
Tousif raja khan, Freddie and Shehla... they were amazing at sales I loved the product
30 janvier 2025
Avis spontané
Réponse : Ploom UK
Hey Sultan,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
John @ The Ploom Team
Freddie Paley
Freddie Paley, Shehla Khan, and Tousif Raja Khan at Weatherby Services were exceptional!
Their deep knowledge of Ploom impressed me, and they walked me through its features and benefits as a better alternative. Amazing service, and I love my new Ploom!
30 janvier 2025
Avis spontané
Réponse : Ploom UK
Hey Balvinder,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
John @ The Ploom Team
Great experience with the plooom team…
Great experience with the plooom team Sheila, you did, Freddy. I’m happy with the purchase.
30 janvier 2025
Avis spontané
Réponse : Ploom UK
Hey Peter,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
John @ The Ploom Team
Sapphire
Sapphire, Paul, Jon caught me at the perfect time In the morning! Just before my first cigarette 👌👍
Very friendly and knowledgeable over the product! Ended up buying one let’s see how we get on!
28 janvier 2025
Avis spontané
Réponse : Ploom UK
Hi James,
The Ploom team really appreciate your feedback.
We hope you continue to enjoy Ploom,
Florin @ The Ploom Team
Sapphire
Sapphire, John and Paul
Excellent service received by them. All the best 👍
28 janvier 2025
Avis spontané
Réponse : Ploom UK
Hi Londoncare,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Florin @ The Ploom Team
Heston
John, Sapphire and Paul gave me a wonderful experience at Heston services and I purchased a bundle!
28 janvier 2025
Avis spontané
Réponse : Ploom UK
Hello Majid,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Alex @ The Ploom Team
IQOS heated tabacco
Freddie, Tousif and Shehla were legends and super helpful and I just absolutely adore the product. Was chonging hard in the car park as soon as I got out and just LOVE IT. Will hundred percent recommend to friends.
27 janvier 2025
Avis spontané
Réponse : Ploom UK
Hi,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Alex @ The Ploom Team
Réponse : Ploom UK
Hey Sethu,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Alex @ The Ploom Team
Tousif Raja khan
Tousif Raja khan, shehla khan and freddie were great help and offered a great deal.
28 janvier 2025
Avis spontané
Réponse : Ploom UK
Hi Ashraf,
The Ploom team really appreciate your feedback
We hope you continue to enjoy Ploom,
Alex @ The Ploom Team
Shehla khan
Shehla khan, Touisif RAJA khan, Freddie were amazing with products knowledge I lovedvploom
28 janvier 2025
Avis spontané
Réponse : Ploom UK
Hello Roy,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Alex @ The Ploom Team
Shehla and Tousif raja khan and Freddie…
Shehla and Tousif raja khan and Freddie
These guys are simply fantastic . They gave the best deal and I really like the product
27 janvier 2025
Avis spontané
Réponse : Ploom UK
Hello Saikumar,
The Ploom team really appreciate your feedback
We hope you continue to enjoy Ploom,
Andreea @ The Ploom Team
Freddie Sheila and Tousif were great…
Freddie Sheila and Tousif were really helpful at Wetherby. Love the product!
27 janvier 2025
Avis spontané
Réponse : Ploom UK
Hello Max,
Thank you for sharing your feedback with us! We will forward your message to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Great experience attended by shehla
Great experience attended by shehla , tousif, freddy
27 janvier 2025
Avis spontané
Réponse : Ploom UK
Sid,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
The best customer service I’ve experienced for ages!
Rich, Mikey & Lindsey were so knowledgable & informative about everything Ploom & so helpful in my decision making. Great product & such amazing ambassadors for Ploom!
18 janvier 2025
Avis spontané
Réponse : Ploom UK
Hello Charlie,
Your feedback is very important to us, thank you for sharing it! We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Tousif raja khan
Tousif raja khan, Shehla khan, Freddie,, excellent thanks
27 janvier 2025
Avis spontané
Réponse : Ploom UK
Hello Andrew,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Tousif raja khan
Tousif raja khan, shehla khan and freedie they were amazing staff and good knowgle about product. I loved it over IQOS
27 janvier 2025
Avis spontané
Réponse : Ploom UK
Hello Vytautas,
Thanks for taking the time to share your experience with us. We will make sure to pass this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Been trying to find an alternative for…
Been trying to find an alternative for ages and none were really working, but ploom is great, been using it for the last few days and feels a lot better. Also thank you to Freddie, Mike and rich, great lads who made my day!
22 janvier 2025
Avis spontané
Réponse : Ploom UK
Hey Joe,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
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