Ploom UK Avis 1 223

TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now. New price, new sticks. Absolute no matc... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription disc... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% s... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Stopped by Stafford Services and was greeted by possibly the most attractive human being on Earth selling Ploom. The transaction was smoother than I thought possible—effortless, efficient, and hon... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de tabac

À propos de Ploom UK

Écrit par l'entreprise

Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.

FREE DELIVERY OVER £10

SHOP NOW PLOOM CLUB REFER A FRIEND

12 month warranty

Register your device to qualify

In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.

Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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Noté 5 sur 5 étoiles

Got nabbed by the boys

Got nabbed by the boys Nick, Aaron, and Terry on my way in to reading services to buy a couple packs for my iqos and ended up with 2 ploom devices and 8 packs of evo sticks. Had a right chuckle with the lads and cant believe I can still get my evo sticks when im at my second home in Malaysia! And a coffee to boot!

17 janvier 2025
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Réponse : Ploom UK

Hi Walid,

The Ploom team really appreciate your feedback

We hope you continue to enjoy Ploom!

Petrica @ The Ploom Team

Noté 5 sur 5 étoiles

Big thanks to the boys Nick aaron and…

Big thanks to the boys Nick aaron and terry for getting me off the rollups and on to my new ora ito ploom device. Cheers gebts!

17 janvier 2025
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Réponse : Ploom UK

Hi Sam,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!

If there is anything we can do to make your experience better, please let us know.

Petrica @ The Ploom Team

Noté 5 sur 5 étoiles

Michael at Stafford - Excellent

My mum (Marie) bought a device for myself and one for her from Michael at Stafford services on Tuesday. There was great chat and the customer service was amazing. Michael is a lovely guy and is the reason I would go back to this Ploom outfit again the future. We are also now part of the loyalty scheme “Ploom Club” which is great 😊.

14 janvier 2025
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Réponse : Ploom UK

Hi Danny,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Eliza @ The Ploom Team

Noté 5 sur 5 étoiles

I had a great experience with Terry

I had a great experience with Terry, Nick, and Aaron at the Reading East store while exploring their heated tobacco products. From the moment I walked in, they were welcoming, professional, and incredibly knowledgeable. Terry took the time to explain the different options available and helped me choose the best product for my needs. Nick and Aaron were also fantastic, offering insights into the latest models and explaining how to get the most out of my purchase. Their friendly and helpful approach made the whole experience enjoyable, and I left feeling confident in my decision. Highly recommend visiting if you're in the area and considering a heated tobacco product! Could resist buying!

17 janvier 2025
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Réponse : Ploom UK

Hi Anton,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Eliza @ The Ploom Team

Noté 5 sur 5 étoiles

I had an outstanding experience at…

I had an outstanding experience at Reading East Services, thanks to Terry, Nick, and Aaron. They were incredibly helpful and knowledgeable when it came to their range of heated tobacco products. Terry took the time to explain the different options in detail and made sure I understood the benefits of each one. Nick was great at showing me how the devices worked and answered all my questions with patience. Aaron’s insight into the latest models was really helpful, and his recommendations were spot-on. Their professionalism and friendly attitude made for a very smooth and enjoyable shopping experience. I highly recommend visiting if you're interested in exploring heated tobacco products—they really know their stuff!

17 janvier 2025
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Réponse : Ploom UK

Hi Kevin,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Eliza @ The Ploom Team

Noté 1 sur 5 étoiles

Bad experience at the store

I went to the store and Mikey, Richard & Lindsey did not make a good impression on me, like they did with the other customers, unfortunately. He kept pushing the products on me, although I told him I was just looking around. And when I left he said "I'm sure you will be happy with our new product, Ligma" and I asked what is that. He said "Ligma balls" :/

16 janvier 2025
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Réponse : Ploom UK

Hi Andrew,

Thanks for taking the time to leave us your review.
We are sorry to hear that you have experienced issues with the customer service.
We always want our customers to have the best experience.
We will be in touch shortly to discuss this in more detail and find a solution.

Have a great day,
Eliza @ The Ploom Team

Noté 5 sur 5 étoiles

Great experience

Popped into reading east, & today tried a heated tobacco product after being a loyal rolling tobacco smoker for years, and I have to say, the ploom experience has been nothing short of impressive. The device itself delivered a smooth and satisfying taste, closely mimicking the familiar flavour I’ve grown accustomed to with my regular tobacco. I especially appreciate how much less odor there is compared to traditional smoking, making it a lot more convenient for both myself and those around me.
A huge thank you to Aaron, Nick, and Terry for their exceptional customer service throughout the entire process. They were incredibly knowledgeable, took the time to answer all of my questions, and made sure I felt confident in my decision to make the switch. Their professionalism and dedication to helping me find the right flavour of tobacco through the tasting really stood out,.
I can already tell that this change is going to be a great one for me, and I’d highly recommend giving it a try if you’re on the fence. Thanks again to the team for making this transition so easy and enjoyable

16 janvier 2025
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Réponse : Ploom UK

Hi Milena,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

We hope you continue to enjoy Ploom,
Florin @ The Ploom Team

Noté 5 sur 5 étoiles

Got a coffee and cheered up loads by…

Got a coffee and cheered up loads by Terry, Aaron and Nick, can’t believe these are this good, no smoke, no smell, well worth changing over to these. Thanks guys. Will be tipping up and trying other flavours.

16 janvier 2025
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Réponse : Ploom UK

Hi Ashley,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

We hope you continue to enjoy Ploom,
Florin @ The Ploom Team

Noté 5 sur 5 étoiles

Excellent service

I recently visited the Ploom heated tobacco store at Stafford Services on the M6, and I was thoroughly impressed with both the product and the service. The Ploom heated tobacco offers a great alternative for those seeking a smoother, less smoky experience, and the variety of products available was fantastic. What really made my visit stand out, however, was the exceptional service from Richard, Mikey, and Lindsey. They were incredibly helpful, offering detailed information about the products and helping me make the best choice for my needs. Their friendly and professional approach made the whole experience enjoyable. A special thanks to Richard, Mikey, and Lindsey for their outstanding customer service – you truly made my visit memorable!

15 janvier 2025
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Réponse : Ploom UK

Hi Gareth,

The Ploom team really appreciate your feedback. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Florin @ The Ploom Team

Noté 5 sur 5 étoiles

Aron

Aron, lovely bloke showed us all that’s good, will be back to get some Friday, enjoyed the flavours

15 janvier 2025
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Réponse : Ploom UK

Hey Cody,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

John @ The Ploom Team

Noté 5 sur 5 étoiles

Aaron- He was very informative and…

Aaron- He was very informative and explained the difference very clearly. Enjoyable product, the benefits are clear

15 janvier 2025
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Réponse : Ploom UK

Hey Consumer,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

John @ The Ploom Team

Noté 5 sur 5 étoiles

I had a brilliant experience at the…

I had a brilliant experience at the Stafford Services on the M6 thanks to Mikey, Rich, and Lindsey. I hadn’t even heard of the Ploom device before, but they gave me a great demo and explained how it works. Their enthusiasm and knowledge made it really easy to understand.

Ploom uses heated tobacco instead of burning it, so you get the flavor without the smoke smell. I ended up buying one and have to say, I’m really happy with it!

Big shoutout to Mikey, Rich, and Lindsey for making my stop way more interesting than expected. If you’re passing through, definitely check them out!

14 janvier 2025
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Réponse : Ploom UK

Hey Jon,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

John @ The Ploom Team

Noté 5 sur 5 étoiles

I was in Stafford services & was…

I was in Stafford services & was introduced with Mikey, Richard & Lindsey who were very knowledgeable & helpful! I didn’t buy anything today with January being the longest month known to man but will purchase one on payday!

15 janvier 2025
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Réponse : Ploom UK

Hey Reece,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

John @ The Ploom Team

Noté 5 sur 5 étoiles

Bought at Stafford services from Mikey…

Bought at Stafford services from Mikey Richard and Lindsey - very happy with the product

14 janvier 2025
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Réponse : Ploom UK

Hey Lauren,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

John @ The Ploom Team

Noté 5 sur 5 étoiles

A purchase to remember

Stopped by Stafford Services and was greeted by possibly the most attractive human being on Earth selling Ploom. The transaction was smoother than I thought possible—effortless, efficient, and honestly life-changing.

The Ploom itself? Fantastic. But let’s be honest, it was the charm, smile, and sheer magnetism of Lindsey that made this an unforgettable experience.

Would I drive out of my way to buy another Ploom here? Absolutely. Worth every mile.

14 janvier 2025
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Réponse : Ploom UK

Hey Jason,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

John @ The Ploom Team

Noté 5 sur 5 étoiles

Poria

Nick, Aaron, and Terry were great with the product demo and I couldnt resist buying two!

14 janvier 2025
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Réponse : Ploom UK

Hello Paul,

Thank you for taking the time to share your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Bogdan @ The Ploom Team

Noté 2 sur 5 étoiles

I bought a ploom device a while ago 2 years almost and…

I bought a ploom device a while ago and i haven’t used it for a long time so it was in drawer.I have tried now to charge it so i can use it again but is not charging,when you put it on charge will vibrate and white light comes on but straight away will shut down and is being on charge since morning.Didn’t last long unfortunately like other devices.Very disappointing.

4 janvier 2025
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Réponse : Ploom UK

Hi Ramona,

Thanks for your review.
We’re sorry that Ploom didn’t match your expectations. We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.

All the best,
Florin @ The Ploom Team

Noté 1 sur 5 étoiles

Battery didn’t last long heat stick hot…

Battery didn’t last long heat stick hot on lips and don’t like the taste of heat sticks this is not for me

17 décembre 2024
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Réponse : Ploom UK

Hi Callum,

Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations. We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.

All the best,
John @ The Ploom Team

Noté 5 sur 5 étoiles

Amazing product and amazing experience…

Amazing product and amazing experience big up to aurimas who beautifully sold this very much recommend deffo try this and buy some this is the future of smoking

20 décembre 2024
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Réponse : Ploom UK

Hello Jay,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Petrica @ The Ploom Team

Noté 1 sur 5 étoiles

This is pointless and does nothing and…

This is pointless and does nothing and want to return it immediately

15 décembre 2024
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Réponse : Ploom UK

Hi Hamish,

Thanks for getting in touch and letting us know about your experience.
We’re sorry that your Ploom experience did not meet your expectations.

We’d love to know what we can do better. If you need any support, feel free to contact a Ploom Advisor on Ploom.co.uk or call 0800 876 6594.

We hope to hear from you soon,
Florin @ The Ploom Team

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