The representative, Raymond. was most accommodating re dates for measuring up, and was very good at it and also had a lot of good ideas. When the covers arrived and were fitted I was absolutely deligh... Voir plus
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Lisez les avis des autres
The gentleman who came was so good, did a magnificent job as well as advising us of a fabric choice as well as having a great sense of humour. Thank you Plumbs. I've used you for many years with great... Voir plus
L'entreprise a répondu
After an excellent initial appointment & my subsequent prompt payment, I have been left with no fitting appointment. I have tried calling & told someone will call me back. The product is not cheap &... Voir plus
L'entreprise a répondu
I purchased several different services from Plumbs: from a kitchen roller blind, window seat cushion, to reupholstering a sofa, armchair and stool. All of this was booked on one home visit. Booking cl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Coordonnées de contact
Brookhouse Mill, PR17PZ, Preston, Royaume-Uni
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Excellent
6 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Curtains fitted
Salesman very good. Fitter polite and did a good job. Curtains fit well and look good.
13 août 2026
Réponse de Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you had a positive experience with both your salesperson and fitter, and that you're pleased with how your curtains look and fit.
We really appreciate your kind comments and your support of Plumbs.
New life to our 1980s settee and…
New life to our 1980s settee and armchair, fantastic craftsmanship.
11 août 2026
Réponse de Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you're so pleased with the transformation of your settee and armchair and that our craftsmanship met your expectations.
We really appreciate your kind comments and thank you for choosing Plumbs.
We had excellent customer service from…
We had excellent customer service from Plumbs from our original enquiry to delivery and fitting of our sofa and chair covers. Your agent, Anne Good on her home visit explained the different choices and also any problems that could arise. She took detailed measurements and today has fitted our new stretch covers which fit perfectly. Well done Plumbs.
20 août 2026
Avis spontané
Réponse de Plumbs
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you were pleased with the service you received throughout your journey with Plumbs, from your initial enquiry through to the fitting of your new covers. I will be sure to pass your kind comments on to Anne Good, who will be thrilled to know that her advice, attention to detail and fitting service made such a positive impression.
Thank you again for choosing Plumbs. We hope you enjoy your new covers for many years to come.
Cherry was lovely and efficient
Cherry was lovely and efficient. she communicated well and didn't give me any pressure. she's a great ambassador for Plumbs.
The covers fit very neatly. I'm sad that the cotton ones (which I'd had sometime previously), were now completely out of my financial reach. these are far more difficult to take on and off for washing, - have to tip them up and deal with all the elastic, and I think they would immediately melt if anything hot even briefly touched them. They are not as robust for general living, but are more for show. I like the look of them, but they are not really up to general family living. I'll probably need to put the old, and tattier, ones on for the wintertime... and save these for 'best impressions' and summertime.
27 juillet 2026
Réponse de Plumbs
Thank you for taking the time to leave your review. We're delighted to hear that Cherry provided such excellent service and that you're pleased with the fit and appearance of your new covers.
We also appreciate your honest feedback regarding the practicality of the fabric for everyday family use. Customer feedback like yours is invaluable and helps us continue to review and improve our product offering. Thank you again for choosing Plumbs, and we'll be sure to pass your kind comments on to Cherry.
good service
All was very good and chair completed very quickly. A bit confusing with several calls from different agents regarding return of chair.
Email might be better
11 août 2026
Réponse de Plumbs
Thank you for taking the time to leave your review. We're delighted to hear that you were pleased with the service and that your chair was completed so quickly.
We also appreciate your feedback regarding the return arrangements. I'm sorry that receiving calls from several team members caused some confusion. Your suggestion of using email communication is very helpful, and we'll share this feedback with the relevant teams as we continue to improve our customer experience.
Thank you again for your comments and for choosing Plumbs.
Réponse de Plumbs
Thank you for taking the time to leave such a positive review. We are delighted to hear that the covers fully met your requirements and that you were pleased with the service you received.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Plumbs.
Excellent and prompt service
We had fantastic and prompt service. The attention to detail excellent. We were kept informed while our covers were being made and the final outcome was just as we wanted.
11 août 2026
Réponse de Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you were pleased with both the service you received and the finished covers.
Keeping our customers informed throughout the process is very important to us, so it's wonderful to know this made a difference to your experience. I'll be sure to share your kind comments with the team.
Thank you for choosing Plumbs and for your support.
Very happy with the outcome
Very happy with the outcome. Fabric choice was amazing, so many options.
Service very good, delivery was well packed, and fillers already inside.
I would recommend Plumbs to anyone.
17 août 2026
Avis spontané
Réponse de Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you were happy with the outcome and enjoyed the wide range of fabric choices available. It's also great to know that our service met your expectations and that your order arrived well packed and ready to enjoy.
Thank you for your recommendation and for choosing Plumbs. We really appreciate your support and hope to assist you again in the future.
We are very pleased with the new covers…
We are very pleased with the new covers that Plumbs have put onto our drop in seats of our dining room chairs.
I asked if the pattern on the fabric could be positioned in in a certain way and the request was followed as per instruction.
Thank you
7 août 2026
Réponse de Plumbs
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you are pleased with your new dining chair covers and that the fabric pattern was positioned exactly as you requested.
Attention to detail is very important to us, so it's wonderful to know that our team delivered the finish you were hoping for. Thank you for choosing Plumbs, and we hope you enjoy your newly refreshed chairs for many years to come.
Knowledgeable, helpful and friendly.
We have had shutters fitted to some of our windows. The representative from Plumbs was knowledgeable, helpful and friendly. We were clearly informed of all available options with advice given without pressure at each stage. The ordering and payment processes were well explained, straightforward and efficiently carried out. We are extremely pleased with both the service and the finished product and would happily be return customers.
10 août 2026
Avis spontané
Réponse de Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you were pleased with both your new shutters and the service you received throughout the process.
It's great to know that our representative provided helpful, knowledgeable advice and that everything from ordering through to payment was straightforward and stress-free. We will be sure to pass on your lovely feedback to the team.
Thank you for choosing Plumbs. We hope you enjoy your shutters for many years to come and look forward to helping you again in the future.
Shocking service/workmanship
My grandma used Plumbs to cover her 2 seater sofa a couple of months back. The cover provided is a complete mess and the material is bunching around the arms with one side not fastened down at all (can provide photos on request). My grandma paid £1402, which is absolutely disgusting for the workmanship provided. She did attempt to contact Plumbs customer service but was told if she wanted to return the item they would only refund her £700 and she would have to pay for the return postage. They also offered to send someone out to her to have a look at the sofa but this never materialised. This company have completely taken advantage of my grandma who is 83 and vulnerable.
Edit: I have noted your response and I'm not sure how you have managed to justify the quality provided. I have sent you an email with pictures showing the poor quality workmanship.
2 juin 2026
Avis spontané
Réponse de Plumbs
Thank you for taking the time to share your concerns. I am very sorry to learn that your grandmother feels disappointed with her experience. We take all concerns regarding the fit and quality of our furniture covers very seriously, and I appreciate the opportunity to review this matter.
Following a thorough assessment of the case, including a review of the quality control photographs provided by our Technical Team, we have concluded that the covers are fitted correctly and meet our manufacturing specifications and quality standards.
I would also like to reassure you that we would never seek to take advantage of our customers. We offer a completely free, no-obligation home consultation in the comfort of our customer's homes, allowing them the opportunity to view samples, discuss their requirements in detail, and make an informed decision without any pressure to proceed.
I understand that this may not be the outcome you or your grandmother were hoping for, and I appreciate how frustrating this situation must be. However, based on the evidence available and the findings of our Technical Team, we are satisfied that the covers supplied are of an acceptable fit and have been manufactured to the required standards.
Thank you again for bringing your concerns to our attention. We are sorry that your grandmother remains dissatisfied, but we trust this clarifies our position, however should you wish to discuss this with us, please contact 01772 838363 or email Plumbs@plumbs.co.uk.
Good service and excellent product
Good service and excellent product . Perfect fit .
30 juillet 2026
Réponse de Plumbs
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you were pleased with both the service you received and the product, and that everything fitted perfectly. Your feedback means a great deal to the team.
Thank you for choosing Plumbs, and we hope you enjoy your furniture for many years to come.
The job not completed to my satisfaction
The job not completed to my satisfaction.
It’s not as promised.
I asked that it would be as neat as my current sofas covered are?
The answer was in strong yes.
She came to fix the folds of the loose fabrics gathering on the arm by putting loose rubber pieces on the sides which haven’t worked and I was told that nothing more can be done.
Moreover I feel that I was pressurised to allow her to come to the house after I tried to cancel the appointment as I wanted to go for upholstery rather than sofa covers.
30 juillet 2026
Réponse de Plumbs
Thank you for taking the time to share your feedback. I am very sorry to hear that the finished result did not meet your expectations and that you were left feeling disappointed following our visit.
We always aim to provide clear advice and ensure our customers are happy with the finished product, so I am sorry to read that you felt the outcome was not as promised. This is certainly not the experience we want our customers to have.
I would welcome the opportunity to review your concerns in more detail. Please contact our Customer Services Team with your account details, or send us your images to Plumbs@plumbs.co.uk, which will be viewed by our Customer Service Team.
TO SARAH PLUMB (PAGE)MD PLUMBS
0921 on 17 AUGUST UPDATE….THEY PLUMBS HAVE ADVISED THEY HAVE A DATE FOR PRODUCTION BUT AS USUAL THEY DONT TELL THE CUSTOMER….SO WHAT IS THAT DATE?.?.?
+++++++++++++++++++++++++++++++++++++
TO SARAH PLUMB(PAGE)
11 MAY ORDERED ..12 WEEKS TO DELIVERY…MMMM!
15 AUGUST ….14 WEEKS LATER..NOT ONE UNPROMPTED UPDATE….NOT EVEN MEASURED UP.!
ALL WE GET IS UNFULFILLED MESSAGES.
SARAH DO YOU KNOW WHATS HAPPENING IN THE COMPANY YOU HEAD UP.
HELP
15 août 2026
Avis spontané
Réponse de Plumbs
Thank you for your review. I am genuinely sorry to read how frustrating this experience has been for you. After waiting so long for your order, I completely understand your disappointment at not receiving the updates and communication you would reasonably expect. I can see from your records, a date has been confirmed for the production of your order.
I have passed your comments on to our Customer Service Team for their urgent attention. They will review your order and contact you directly as soon as possible.
Thank you for your patience, and again, please accept my sincere apologies for the frustration and concern this has caused.
Réponse de Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you had a positive experience with our sales consultant and that you're so pleased with your chair cover.
Your kind comments will be shared with the team, and we really appreciate your feedback.
Réponse de Plumbs
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you're pleased with the quality of your curtains and the fitting service provided.
We really appreciate your feedback and thank you for choosing Plumbs.
Recently had beautiful covers made for…
Recently had beautiful covers made for our couch, which has transformed our family room.
Barbara was fantastic, her experience and practical advise was invaluable in our selection of fabric, trim etc.
The service and quality was second to none.
I have recommended Plumbs to my family.
Barbara is visiting him very soon.
Delighted with Plumbs
6 août 2026
Réponse de Plumbs
Thank you so much for your wonderful review, Mrs Girvan.
We're delighted to hear that you're so pleased with your new sofa covers and that they've transformed your family room. It's especially lovely to hear your kind comments about Barbara. Her experience and guidance are invaluable, and I'm sure she'll be thrilled to know she helped make the process such an enjoyable one.
Thank you for choosing Plumbs and for recommending us to your family. We truly appreciate your support and hope you enjoy your beautifully refreshed furniture for many years to come.
helpful consultant
Prompt service helpful consultant who took time for second visit to help fit new covers
5 août 2026
Réponse de Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you were pleased with the service you received and that the consultant's second visit helped ensure everything was fitted correctly.
Your feedback is greatly appreciated, and I will be sure to share your kind comments with the consultant involved. We hope you enjoy your new covers for many years to come.
Réponse de Plumbs
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with both the service you received and the quality of your product.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Plumbs, and we hope to be of service again in the future.
A delay in acquiring fabric .
A delay in acquiring fabric caused a delay but I was kept informed and I am very happy with the outcome.I chose a fabric I had had years ago and the match is very close,if you didn't know you couldn't tell.
5 août 2026
Réponse de Plumbs
Thank you, Josephine, for taking the time to leave such a lovely review. We're sorry again for the delay caused by the fabric supply issue, but we're delighted to hear that you felt well informed throughout and that you're so pleased with the finished result. It's especially wonderful to know that the fabric match was so close to your original choice. Thank you for your patience and for choosing Plumbs.
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