Prestigehampers Avis 

Be careful, if you order a hamper because the person won't be in ... Prestige hampers try to deliver next day, completely ignoring the dates you have selected!!

They say it is to stop Royal Mail Congestion then Royal Mail have to go back every working day - so how does that work!?

I ordered a hamper (ord no:9318358) and didn't realise it wouldn't arrive on time - alot of companies would have said you should have checked, and the one I chose was now out of stock, but a very nice person named Kelly in customer services swapped it for a more expensive product (no extra charge) to make sure it got it there on time - great customer service would recommend highly

Spent over £116 on a hamper for a Christmas present,delivery date was 23rd December.It came a week earlier than the day that was chosen which was a bit disappointing as it’s spoilt the surprise a bit.They said it was to avoid the peak time rush but why would you offer me that date then? Why ask for a specific date when they’re gonna send it whenever they want anyway.
I’ve bought gifts from this site many times before and consider go elsewhere next time ,it’s left a sour taste in my mouth.

I was very pleased with the photos of hampers etc. on your website, along with prices.
I am sure the cheese and wine will be delicious, thank you.

Easy to use .great selection and great service

AS an 83 year old grandma it just takes me longer to navigate all the questions and check things, but I got there! it was reassuring to get the information that my address was not the one the hamper would be sent to. This has not been the case with other companies. So thanks for that. Martha

Offered me all sorts of credits then could not use them.
They apologised about the IT system issues but no refund.
Web site is designed in such a way that infuriates me wasting my time because of the super complicated structure.
Never again from a very dissatisfied customer.

I have used Prestige hampers for years and have been very happy- until I tried to contact them about a wrong delivery address. The 0800 number can't be called from Australia - so I immediately emailed and tried all their social media to alert them. I got my family in the UK to call the number, but 3 of them were on hold for hours and never got through. When they finally responded, by email they said it was too late - the package was sent 'as per their policy' and then copy and pasted 'the policy' which says to CONTACT THEM if there is an error! Unfortunately, you cant contact them from UK or Australia . If they do reach out, or try to help, I will amend this review. Otherwise I will try and find a different supplier for next year with better customer service.

After the delivery of the wrong hamper, I sent a message via email to which I had a very rapid and apologetic response. The problem was resolved very quickly and the written replies were lovely so I was left feeling very happy! The correct hamper has now been received.

Job well done - again! :)

very disappointing. for 75 british pounds i see very little. some crackers (tiny and cheap). some cheese crackers, a tiny hotel jam and marmalade, 2 tiny bottles of "pop", teabags,some wafers and an idividual xmas pud! possibly the worst hamper i have ever received! a real shame! will inform the sender not to use again as value isnt there! didnt even come in a hamper! just a cardboard box! a great shame... wouldnt and couldnt recomend at all... very sad and a let down! sorry but just being honest.

My order was delivered on the expected day. There must have been a glitch in the system as I never received a confirmation email with tracking number but on corresponding with the company I received satisfactory feedback and everything went according to plan. My son is delighted with the hamper.

Typically, a loyal customer. Now, an incredibly displeased one. Unlikely to reuse again.

I ordered multiple Christmas hampers for multiple recipients, all scheduled for delivery on 24 December. They were delivered a full week early, with no prior communication and no opportunity to plan around it.

Customer service confirmed that they dispatch orders early during Christmas and consider this acceptable. Being extremely early is not the same as being on time. It’s especially problematic when recipients are not available to receive the delivery.

If you need hampers delivered on or near a specific date, do not rely on their scheduling. The responses from support were dismissive and not confidence-inspiring.

Prestige Hampers should offer proper options for guaranteed delivery. Explaining that suppliers handle 10,000 orders per day is not a justification. That is an internal scaling issue, not a customer problem.

UPDATED

1st Hamper now located.
I’ve changed my star review as they are both found. But, the help received on the call was disappointing hence not 5 stars.

Hi Tom!

****2nd hamper found. Hoping the Main one that was delivered to cooper is found.****

Waiting to hear.

I have never left a bad review but this was absolutely disgusting service. Ordered two hampers one not delivered to the address given and when we asked where they didn’t have an address just told to get the recipient to check the neighbours😡😡😡. I was on hold for 15 minutes with no help at the end. This is a Christmas hamper and we got no help from them whatsoever and hamper still not received. Will be taking this up with our credit card company. Not something you expect from a company called “Prestige” hampers. Oh and the second hamper was left in a plastic black box of some sort?? Waiting to see if that’s lost too. THESE ARE FOOD HAMPERS! AVOID AT ALL COSTS IF YOU WANT A STRESS FREE CHRISTMAS. First time using them and the last.

This company does not deserve even a 0 rating.
On 28th nov’25, I ordered a Christmas hamper to be delivered on 24th dec’25.
Somehow, I received an email shortly stating it is going to be delivered on 29th Nov’25.
On chat, I raised this issue and even informed to cancel the order as the delivery is not taking place as scheduled.
The operator informed me if she can speak to the supplier, and after speaking to them she assured me that the delivery will take place on 24th December as planned.
Based upon my request they even sent me an email stating the delivery will be made on 24th dec’25.
Today, 18th dec’25, I received an email from Royal Mail stating that the delivered will be made today between 2.30 pm and 7.40 pm.
I immediately called the customer service and spoke to Megaine. She insisted that since it has been picked by the courier the delivery will be made today.
I informed her it is 10.30 am and to stop the delivery and schedule it to be 24th dec’25.
She said she cannot do anything and they handle 10,000 orders in a day.
she kept insisting that the delivery will happen today. When requested to speak to the manager, she will not transfer and informed me to send an email.
The Christmas gift is for a friend and I wanted to surprise them when the whole family is together on 24th dec’25.
They have ruined my plans and I will never shop with them again.
For everyone reading this , please be careful related to their delivery commitment.
I am going to contact trading standards and take it from there.
My order number is. 2191030.

Great website and really easy to use

This company has gone above and beyond to be helpful. Unfortunately I made a mistake in the address in sending a parcel to Ireland and they contacted me straight away to help me. I then had to cancel as time was running out but they gave me a refund immediately. I could not have asked for better service

A complete rip off. I paid £79.99 for their
“FABULOUS CHRISTMAS - HAMPER”.

The contents was around £20-£25 max in my opinion. Please be careful guys, what you are actually paying for.

Next time I will buy from Costco or make my own. Lesson learnt !

Spent just under £50 on a hamper and virtually nothing in it. Crisps biscuits packet of tea non alcoholic drink tiny lemon curd (and I mean tiny) small cake and a few chocolates. Probably £20 worth in total

I don't usually post negative reviews but this company takes the biscuit. I placed an order and then needed to cancel as the delivery address was not going to be open. It was cancelled before dispatch and I followed the correct proceedure but they went ahead and processed my order dispite me cancelling. I have emailed them over 20 times with the same reply you can't cancel once your order has been dispatched. It wasn't and I have the dispatch notice from the courier to prove it. Not a good company to deal with and customer service less than 1 out of 10. Avoid them, there are other companies who provide better value for money and listen to customers. I have now reported to my card payment provider