Prestigehampers Avis 

Easy to use website. Good selection of hampers and great you can choose the delivery day!.....or can you? No...Prestige send when they want not when you want so don't rely on the day you choose. Hamper delivered today instead of my planned date of 23rd. Usual excuse ... time of year...RM ...blah blah. Don't advertise it if you can't fulfill it. No mention of the possibility that it might arrive earler on the website. Will not recommend and will not be returning.

We ordered three different Christmas hampers online in the USA for our family in the UK. We gave them three different addresses and recorded three separate video greetings. We received an email confirming the purchases within a minute of confirmation, but noticed the hampers were all going to the same address. We instantly emailed them to warn them of their mistakes, expecting them to rectify it the next day. We received an email saying they were sorry but the labels had already been printed automatically, and there was nothing they could do. I emailed them back after contacting the UK postal service, to tell them that only labels had been printed and they hadn't sent the hampers at that point to the post office, and could they stop the delivery to the post office. I've heard nothing since. The phone number on the website doesn't work. They have our money they didn't provide the service they 100% guarantee, and now the hampers will have to be resent by a family member to the others in the family.

This company is automated. They don't store hampers on their own premises. To my mind they have no control over delivery outcomes. Their customer service is less than non- existent and I think it's a huge con if they're relying on local retailers to fulfill their orders, without any quality control.

On top of that they're refusing to put their mistakes right, which a reputable company would do. Do not trust them with your orders, other sites are better.

Wanted to send our son ans his partner something for Christmas as they are currently living in London. I had to change the date and nothing was too hard for the company to change the date and the customer service was amazing.
It was very reassuring and the boys loved it.

Thankyou so much

Jane from Australia

I ordered this hamper as a gift for a friend, thankfully I had it delivered to my home address. I was so disappointed with the presentation. It was a box with a little basket with a couple of bits in it and a plastic bag of cheese. Covered with a paper bag. Not at all what I had expected. I could have made a much better hamper myself, so glad I didn't have it sent to my friend.

I live in Nashville USA but am originally from the UK. It is very reassuring to be able to send quality gifts to family in England. Thank you for the ease of using your website. I always get good reports from the gifts I send, and gifts arrive on time.

It was easy to place my order and a good selection to choose from

It was very easy and just what we wanted

I ordered a hamper as a Christmas gift. I ordered it nice and early in November. Eight days before it was due to be delivered the recipient moved house. I couldn't see a way of adjusting the delivery address on the website so I emailed Prestige Hampers. This was really late at night, as soon as I picked up the message about the house move. Within a minute I received a couple of acknowledgement emails. Before 8 in the morning I received a very nice email explaining that they had put the order on hold and asking for the new address. Before 9 in the morning I had replied and they had reinstated the order with the new address - all sorted. Customer service, like this, seems rare these days but it was a delight dealing with them.

Good ,BUT only if you want to wait 6 days for rotten fruit

A TOTAL RIP-OFF
Your reply/apology means nothing to me because it means nothing to you

ITS SCAM
DO NOT BUY
YOU WONT GET YOUR MONEY BACK
I have ordered goods worth 137£ and after 2 days (from expected delivery ) of sending pointless emails I heard from customer service which magically came back to life that it's royal mail fault and nothing to do with them.
IF YOU WANT PARCEL ON TIME AND ACTUALLY REAL CUSTOMER SERVICE GO HAMPERS.COM
They saved me sending parcel immediately
Prestige hampers customer service is not existing
If they ever came back to you it only be to laugh in your face that you were stupid enough to let them robe you

I sent a cheese hamper last year for christmas and they loved it and it arrived swiftly and i thought it was a good idea to do the same again, and i will probably use again

Wow, I've only ever had a hamper delivered to someone direct before and this is my first experience seeing a hamper myself. So impressed with the packaging for transport, the hamper quality and the content quality and value for money.

Also liked the flexibility to arrange delivery when I knew I was going to be in.

Will definitely use again.

My father recently had a life threatening DVT so in order to let him know I was thinking of him I chose to order a fruit hamper to be delivered to his home as I live some distance away. The hamper took so long to arrive the fruit was no longer fresh, infact the grapes were like mush. The Kiwi was soft. The packaging was damaged and the overall appearance and quality of the product was not at all like the advertised product. Having complained to the company they offered £10 compensation on account or a replacement. Seeing it has now been over a week since my father's illness the time has passed. I have requested a full refund but they have closed the complaint and literally dismissed me. This is a dreadful company to deal with. They take no responsibility for the distress caused. Receiving mouldy fruit as a gift is so upsetting. So much for Christmas Cheer.

So quick and simple to use ,Plenty to choose in regard of sweet.Wine,or Non Alchol.

Good customer service, not very impressed with the hampers I can’t lie..
the chocolate hamper is TINY ..
I have higher hope for the 2 bigger hampers that I have had delivered yet ..

They were missing some info and requested it by e-mail. Nothing complicated. Once the info was sent they replied quickly and politely to let me kmow everything was OK for the delivery. Good, polite service

This was honestly the worst hamper I have ever received. It was absolutely not worth the cost, and I feel completely let down. The pictures on the website looked amazing, but the actual product I got was nothing like what was advertised. The quality was poor, the presentation was disappointing, and it felt like a cheap version of what I thought I was paying for. I expected something special, but instead I ended up with something that looked rushed and careless. Overall, I’m extremely disappointed, and after this experience, I will definitely never shop with them again.

I have just received a hamper as a Christmas present and was very disappointed by the contents. On checking the web site I found it had cost £39.99 for 6 items.

We made a mistake with the delivery date requested for one of the luxury Christmas hampers and needed it to be changed to the following day. Prestige sorted out the problem with no extra charges and no fuss at all. Fantastic customer service and fantastic products.