Printer Supplies Ltd Avis 

You ask what could the company do better?
The company could help by supplying the full order instead of only sending 2 of the 3 cartridges ordered and paid for. If things do go wrong, they could help by responding to telephone messages (left 2 so far) and/or replying to emails (in the plural). Not much point including a letter with the items that did arrive, saying 'please don't hesitate to contact me' with contact details that are routinely ignored.
Informing them my virus checker later came back with a message about an 'unmatching security certificate' clearly has not prompted them to contact me either.

Placed order a month ago, cartridges not turned up. Ask for refund, nothing and can never get through on phone. I assume they have gone out of business.

It really saddens me to have to leave a negative review, but unfortunately I have had a terrible experience using this supplier.
The cartridge I received (after reading some reviews, at least I did receive something!) was not in a box and the tab was so loose, it was not protecting the cartridge at all.
As soon as I installed it, a flashing error message appeared on my printer, indicating the cartridge was defective.
I tried, on many occasions, to contact the company, both by email and telephone, but they did not respond at all.
Please do not waste your money and shop elsewhere.

Still not received print cartridges other suppliers usually in days

Easy site to navigate. Received ink cartridge promptly. Good price.

Item not as described.
The picture on the web site shows a cartridge with full packaging.
The item received had no outer box. The box would have show the 'Use By' date of the product.
I can only assume that the outer box had been discarded prior to shipping to conceal the fact that the Use By date has passed.
This violates the Sale of Goods Act which states (amongst other things) that the item must be as-described.

Edit: Increased my rating as the merchant did eventually issue a refund.
My feedback to the seller would be to highlight if the product is out of warranty (together with an explanation of why this may not be an issue). Having this at the start of the description rather than at the very end would avoid issues like this

Do not use this supplier!
HP cartridge arrived in a plastic bag with a note explaining why - damaged box.
After inserting the cartridge, message appeared stating that it had been used before. After a few hours it became faulty. Contacted by email as per the pithy note and have since been ignored.
A complete joke!

Had a problem, communication wasn't great but they came good in the end
Thanks

I ordered the HP cartridges and really did need them quickly. However, they never came. When I enquired I was told they'd been 'lost' by the courier and no more were available so I'd get a refund. Only after several emails did I actually receive a refund and it took about two weeks. Although PS were always polite and replied to my emails, I'd lost the opportunity I needed to cartridges for, so not a great experience unfortunately.

I have not received the printer cartridge I ordered in spite of at least 3 requests from you to review the product!

Order not received, unable to contact company.

The supplied item was provided unboxed, unwrapped and unprotected and arrived damaged.

Attempts to contact the seller over the telephone to request a refund were unsuccessful.

Most unimpressive.

I would NOT recommend this company.
Why?
They have not replied to my FOUR attempts to contact them.

I am out of pocket to the tune of £38.83p………..NOT a happy bunny.
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Wed 11 Mar 2026 Ordered HP78 original ink cartridge

Sat 14 Mar 2026 Delivered

Mon 16 Mar 2026 Fitted ink cartridge - did not print in colour
Rang seller - left message on voice mail - NO REPLY
Emailed seller - NO REPLY

Mon 23 Mar 2026 Contact them using webpage contact form - NO REPLY

Mon 30 Mar 2026 Contact them via Facebook - NO REPLY

Their web site showed 1 in stock and delivery on 17th March, I placed an order and paid. I got order acceptance confirmation. Having received no communications or the cartridge, I made several phone calls left voice mails also sent several emails, I did not hear from this company.

I ordered a HP 305 black ink I was invoiced with the order a HP 305 black ink but what I received was a HP 305 tri-color. I emailed the company twice I left a voicemail once and had absolutely no response from them therefore I am unable to return the item I shouldn't have to pay for the return as they sent me the wrong ink cartridge in error. Therefore this leaves me the only available option which is a chargeback from my credit card.

Update in response to your reply to this review the email I received below doesn't state that you need contact it states your action and what you're going to do.

I will generate a Returns.

I will get a an ink cartridge dispatched out you today 17/03/26

Therefore I was unaware that a response was needed

Please accept my apologies for such a slow response. I am really sorry that there was a mix up and we sent you the incorrect product. I will generate a return label for this and email it across to you. When you get a chance, if you are able to send it back that would be great. 

I will get the HP 305 Black ink cartridge dispatched out to you today, it should be with you in the next 2-3 working days. 

Again, please accept my apologies, its clear we have fallen below the service level required on this occasion

Much cheaper for original cartridges.
Fast delivery.

Would have been 5* but for the use of Evri - Not so good service where I live