Project EV Avis 1 861

Great customer service from Uways! Problem solved swiftly and professionally:)

The instruction pdf is impossible to follow. Fortunately, the telephone support (Samuel) talked me through it really clearly and politely, and was able to update the charging port remotely.

Lewis is a superstar sorted out all my issues!

My charger was not working due to changes in set up details so called support line and spoke to Paul who was so patient in talking me through what was required, which took a while due to many changes. Got it all sorted out and now up and running. So good to speak to a really helpful support person. Thank you Paul for helping out a very non techy person.

Had issues with my charger as new to getting an electric car. When I phoned I spoke to Jack who had a calming voice, he was patient with me. It turned out I was not linked properly to my WIFI. I have yet to give it ago to charge at midnight which was always the issue but I know that if someone like Jack is on the other end of the line I know they would try there best to support me. Great support from Jack

As I had experienced an issue with the plug and charge function of my EVA-07 home charger, I contacted Project EV to speak to the support team. I spoke to Sam, who was very helpful, tracking down and identifying my charger, subsequently implementing an update to resolve my issue. Would definitely recommend speaking to Sam as he was very efficient and knew what to do straight away

Excellent service with fast response
I'm new to electric vehicles and this was the first time I had charged away from home.
Polite and patient response
Thank you

Contacted project EV with an issue I was having with my charger. They responded the same day with a solution. The first solution didn't work but the second one did thanks to jaida-leigh who was brilliant in resolving the issue.

I had problems connecting the charger to the app after the RFID card stopped working. Paul and his colleagues were very helpful in resolving the problem replying promptly and with patience as I am not particularly savvy with this sort of thing. The charger is now connected and I can operate it through the app so that it does what I need.

Helpful staff, especially Jacque who fixed a problem I had within minutes. It’s just a shame the product throws up so many problems requiring customer service!

After changing my home network, I couldn't get the device to reconnect, no matter what I tried... I used the chat service to connect with Jacque, and after around 30 mins, she was able to get my device back online, so I was happy with the support provided.

When there was an issue with the charger app, Paul was able to spend time investigating and sorted it out for me.

George recognised the problem, and talked me through the process to fix it, patiently.

I contacted Project EV to set up my charging point . The customer advisor Sam was extremely helpful and knowledgeable . It took a while to sort things but Sam was extremely patient and managed to solve all problems to initialise the system . He also followed up with e mails and a contact number in case there were further problems . I was impressed by the competence and professionalism of his assistance . Many thanks Sam .

Great professional service,as a retired person technology is not my strongest point,but your engineer was patient and understanding and sorted my problem out with no fuss,well done project e.v. regards Mr w.lomax

Jacque was very quick and helpful.
He resolved my issue immediately

Very efficient responses to my query. Able to sort the issue to my satisfaction. Was helped by Jacque Khan who seem very pleasant and helpfull.

Being new to car charging, there were a few questions I needed to confirm, Jacque Khan was so very patient and understanding throughout, If I could give him more that 10 out of 10 I would.

Uways Subhani
Thank you very much for your patience and understanding, talking me through the connection of my charger.
You sorted out my problem over the phone.
A credit to your company.
Thank you again.
Simon A.
Suffolk.