Project Heating Solutions Avis 

very good service very pleasant did not skip on service

Joe serviced our heat this morning, very helpful and knowledgeable. Efficient and tidy worker.

This was my annual service on my Air Source Heat Pump and Joe Gundry did a great job again this year. Joe cracked on with the work and cleaned up on completion.
Very satisfied with his work and the following comprehensive report, and thank you PHS for this latest service.

I had a service done today on my heat pump,Steve was a lovely person did a good job and explained things to me that I was never told about previously.Thank you

The whole experience was great from start to finish. I had been looking at my options for changing my boiler as it needed to be replaced and after discussions with a colleague at work decided to ask PHS Solutions for a quote. They were very quick and sorted the quote and EPC within a couple of weeks and once I had agreed to the heat pump it was completed within 2 days the week after. The team came to fit the pump,pipework and radiators on the first day and although the house was full of people they were efficient,clean and very polite. The second day was the electrical team and they were exactly the same. All the waste was taken away and I had nothing to do but enjoy my purchase.

I recently had 14 solar panels and 5 kW of battery storage installed by the lovely chaps from Project Heating. The team were fantastic and made a very neat job of the solar panels on my roof, taking special car to ensure they were installed symmetrically which was very appreciated.

Communication from Kika at the office has been brilliant and all paperwork was sent over quickly. Would recommend.

After 6-months: Solar (12 panel, south facing) and battery solution (13.5kWh) performing well; Net electricity export for the first 6 months (spring & summer) of 1100kWh.

Went from spending £600 to earning £400. System should pay for itself in the 10 years PHS projected.

There were some bumps early on... refuse left at site, roof area estimation, and insecure WiFi configuration. PHS resolved and made good on the first two of those within days including installing additional panels to fill roof at cost price, without additional labour charges. Resolving the WiFi security issues I had to do myself - I feel that PHS should do more in this area as leaving default passwords is bad!

There's a slightly smug feeling when you see neighbours experiencing power cuts and your house stays lit. I'd be happy to recommend PHS.

Shout outs to Michael and Martin at the office and James the electrician on-site.

The whole experience from start to finish was great. The planning team were great and made everything clear and coordinated the install really well. The installation team were fantastic. The work was neatly installed with little fuss and they left the premises clean and tidy in a timely nature. Brilliant. After sales has also been great. I've not had the heat pump over winter period yet, so I don't yet know how well it will cope in an extended cold period. However, so far so good. I have loads of hot water, the house was warm and cosy in spring, and my bills have reduced significantly. I was warned by many people beforehand of heat pumps being excessively noisy, but this is NOT the case with my Mitsubishi; I never hear it at all. I would definitely recommend PHS to install a heat pump. Fantastic job all round.

What a wonderful team. Rob talked me through everything in detail, once agreed I was kept fully in the loop. They guys that came to install the heating pump were lovely, friendly and respectful of my property. I did encounter a slight problem Friday evening but Rob jumped in and had someone back out the next day to resolve the issue. Couldn’t recommend a better team. Thanks for your hard work and support.

Every stage of the process was explained and they accommodated any changes we needed.
The work was carried out quickly and effectively.

Great gays that installed the air pump. Cleared all the mess up , was polite and helpful. Air pump is brilliant have not had heating on yet but the water side of the instalation is fantastic, the water is better than with gas . Would recommend the air pump to everyone

Very professional job a kept their word .independent body phoned to check everything was above board .
Price was better than most companies we looked at .
Highly recommend.

Great communication by all the team, especially Rob. I was kept informed throughout the process. Installation was done quickly and efficiently. I would recommend this company. 👍

A great experience with Solar and Battery supply and Fit.

I chose PHS based on a friend's recommendation, and they truly exceeded expectations. From the outset, everything was explained clearly and professionally. They arrived on time, carried out a clean and efficient installation, and left everything in perfect order.
What really impressed me was how they handled a minor issue with the setup. Rather than deflecting responsibility, they took full ownership, coordinating directly with the equipment manufacturer, providing remote support, and even arranging a site visit to ensure everything was resolved. Throughout the process, they kept me fully informed, which made a potentially stressful situation feel completely manageable.
Issues can happen with any project, but it's how a company responds that sets them apart. PHS demonstrated genuine care and professionalism at every step. Their follow-up was excellent, and they provided a complete, well-organised record of all documentation; no need to dig through endless emails.
All in all, a first-class experience with a company I would confidently recommend and gladly use again.

Plumbers and electricians very good.
Unfortunately 2 radiators were the wrong size. One was exchanged for smaller one which still did not fit. They fitted it anyway. The radiator was behind a door which inhibited fully opening. We had to get another plumber at further costs to ourselves to remove and put it on another wall.
We had trouble securing a date for the plumber to supply and fit a radiator to the conservatory. The plumbers eventually arrived with a new radiator and fitted on the 5th August.

❌ PLEASE AVOID THIS COMPANY ❌

Project Heating Solutions has been, without a doubt, the most incompetent company I have ever dealt with.

We were left without heating or hot water for 12 days, which is completely unacceptable — especially as I have two small children.

The issue started late on a Friday evening, and we were shocked to discover that Project Heating Solutions provides no emergency contact number. This left us completely stranded over the weekend.

First thing Monday morning, we contacted them, only to be told that the engineering manager was on holiday and unavailable. When I asked to speak with someone else in charge, I was informed there was no one else I could speak to.

We were then reassured that someone would liaise with us via email to help resolve the issue. No one ever contacted us. I followed up again on Tuesday, only to be told — once again — that the manager was still on holiday and they would “liaise with GRANT” (the manufacturer). We’re still waiting.

Out of desperation, I contacted the manufacturer directly. Thankfully, they were absolutely brilliant and have worked with us consistently over the past 12 days to try and resolve the issue.

The root of all these problems? Faulty installation of our heat pump by Project Heating Solutions. We’ve discovered:
• Wires taped together
• Exposed wiring (live and neutral)
• Damage so severe it burned out the circuit board and rotary isolator within the unit

This is not just poor workmanship — it’s dangerous. I would strongly urge anyone considering Project Heating Solutions to think twice. The lack of professionalism, accountability, and basic duty of care has been appalling

ASHP installed by PJHS serviced by them annually. ASHP failed no support given whatsoever 10 days and no reply contacted grant PCB replaced however issue with wiring present. Neutral leak. Wiring traced to cable which was installed to the pump. Must have ran out of cable so jointed another piece bare terminals with a piece of earth pvc tape and an automotive bullet connector to join the earth. Sneakily hidden in the loft. Also same for immersion heater loose wagos tucked under insulation. Lie on service sheets say filters are cleaned if they have cleaned them then they must replace the dust back on them. You’d be knackered if you had a problem in the winter as no word back for 10 days since first notified. You know it’s a bad install when the grant engineer says who the hell has put this in

First time dealing with this company and it was excellent. From start to finish they was full of excellent customer services the willingness to help was outstanding. Having the ASHP installed was the best decision I have made for my property and has saved me a lot with my energy bills. If you are wanting to save money this is the way to go.

From start to finish, working with a his company has been an absolute pleasure. Edwin and Jamie were incredible- not only are they experts at what they do, but they were also kind, respectful, and genuinely cared about making sure everything was perfect for us.

They took the time to walk us through the entire process, answered every question with patience, and made sure we felt confident and comfortable with our new air source heat pump.The installation was done with care and precision and their attention to detail really stood out.

Thanks to Edwin and Jamie, our home is now so much more energy-efficient and comfortable- we’ve already noticed the difference. It’s rare to find people who are both highly skilled and truly thoughtful in their work, and these two went above and beyond.

Were so grateful and wouldn’t hesitate to recommend them to anyone looking for a new reliable, professional and caring team.

I had a great experience with project heating solutions! The team was professional and knowledgeable from start to finish. They took the time to explain everything clearly and completed the installation efficiently. The system is working perfectly and I would highly recommend them for anyone needing reliable heating services!