Project Heating Solutions Avis 

Very efficient and helpful

The heat pump has replaced an oil boiler.
The whole process was smooth from initial quote to final installation. A couple of adjustments had to be made on site when the plumbers arrived to implement the plans but they have improved on the original.
A query after installation was dealt with immediately. All the documentation has now arrived.
We have a warm house and no smell of kerosene.

Nice men cleaned up after installation. Were very efficiant.

Very efficient installation

From initial contact
To non pushy sales
Then instillation
Guidance through government funding
Troubleshooting and maintenance
Good service from good people

I’ve had air source heat pumps for nearly 3 years and I am generally pleased with them and the efficiency of the engineers. Of course there were problems at instillation which were dealt with without fuss and (as they promise when the contract is signed) at no extra cost. The recent servicing was done, requiring a further visit because of a slight problem, without extra cost too. Cheerful friendly engineer who took me through some of my technical questions to help me understand the system even more. As another reviewer has remarked, electricity charges have gone up despite having no gas or oil and with a green tariff. This is a problem that governments need to sort out if we’re trying to be green. I would recommend the honesty of Project Heating Solutions which is a reflection of their experience in that industry as they do not want to let customers down.

Very professional, extremely knowledgeable, very efficient and friendly. Would recomend to anyone

I found the whole team at project heating very approachable, friendly and knowledgeable. They helped me from the start. Ensuring I obtained the best grants and advice. Helping fill in the relevant forms (a nightmare!) There afterservice was brilliant. I obtained a service off them which was competitive.
Thank you Project Heating.

Brilliant service from planning, installation and after care. Our heat pump has been fantastic and Project Heating were excellent. They responded to a couple of minor snags and their expert technician, Joe, is a genius regarding all things heat pumps. Can’t recommend highly enough.

The engineers are hard workers and are as tidy as they can be. The workmanship is very good. The system they put in is very quiet.
I was a little disappointed in the hand over, not fully understanding how our new system worked. Things like the water heater is totally independent of the heating. How to set up the timer for the heating. The engineers were too eager to leave, before the electrician had fully completed his job. So they never tested the system. We had a water leak in the cabinet, luckily the electrician fixed it. The radiator in the living room didn’t heat up. They didn’t come back until nearly a week later, they had not turned something on.
I am pleased with my heating, now I have all the information on it that I need. It’s frustrating when you invest in something like this, and you feel that you have made the wrong decision.
So I would have given 5 stars, but the handover and the speed or lack of it to fix the radiator, spoiled it.
The customer service engineer who came out after, was brilliant

Very good service from PHS. The annual service was easy to book and arranged in a timely fashion. The engineer was very pleasant, knew the intricacies of our system and appeared thorough. He was very communicative throughout.

From receiving email reminder regarding service of heatpump all straight forward and easy. {This is the second service). Polite helpful staff. Just rang up and booked a date/time. Two lovely men turned up on time. Very professional and willingly and informatively answered any questions we asked. Think Adam has just started working with PHS but what good people he and his colleage are. Polite, clean and helpful, Reasonable price too for the service.

Very friendly and helpful staff especially Dan. Great company and communications

After a difficult start the system, air source with solar panels is now working perfectly
The response from sales,service and office has been excellent

I have had my air source heat pump for nearly three years now, and I am delighted with it. It is easy to control via the Honeywell Home app on my phone. There is no gas where I live, and my old oil boiler was coming to the end of its days. The house I'd now warm, and the heating is far more efficient. Sadly the cost of electricity has sky-rocketed, but then so has gas and oil, so it probably isn't costing me any more than anyone else. The installation took two days, and the lads who fitted it all were very professional and efficient, and I have it serviced by PHS annually, as a condition of my grant, and the whole set-up is thoroughly checked and topped up if necessary.

I was fortunate enough to qualify for a grant for my Air Source Heat Pump and Solar Panels. I was equally fortunate to have Project Heating Solutions to install the heating system and panels.
All of the staff were helpful, reliable and tidy. I am delighted with the work and my new heating system / panels. Top marks.

The installation was very quick and I have had no problems with the heating system apart from the timer when I changed internet provider, I also have the system serviced for piece of mind

The company was extremely helpful and Jodie did her best for us. My local authority didn’t work with them but Jodie directed us to the government website so we could look into other options. This is above and beyond what I expected.

From beginning to end the whole process was excellent.
Consultation to start answered all questions with knowledge and understanding.
Fitters friendly professional and very neat and clean workers.
Setting up battery afterwards seemless and again helpful and painless.
All in couldn't have had a better experience and would highly recommend.
Cost was i think a very good competative price.
Thanks Project Heating Solutions for great job .