I used this service for three of my degree certificates for equivalency, and I received one within 10 days. The others took a bit longer, which was due to my university. Overall, their service is good... Voir plus
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Lisez les avis des autres
Hello If you want to donate, please donate somewhere else Because the people of quadrabay are thinking that we are doing charity by giving them money Because no result, no communication. It's l... Voir plus
L'entreprise a répondu
Hi All, Kindly assist by sending the download link for the Equivalency certificate applied and all verification completed on 16 jan 2026. Need the link to download the certificate. Ref No: MOHE... Voir plus
L'entreprise a répondu
Very bad. I have applied for cerificare recognition since Sept 25. After waiting more than 4 months, In last 2 weeks, report was shown positive for half day. However it's again gone back under review.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
QB LLC is an industry-leading Background Screening and Verification Service Provider to Government and Semi-Government entities in the Middle East.
Coordonnées de contact
Emirats Arabes Unis
- quadrabay.com
2,3
Bas
176 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Useless
Useless. After 3 weeks request a document that doesn’t seem necessary. If it is why not request it at the start. Unable to talk to anyone to discuss
8 septembre 2024
Avis spontané
Réponse : QB LLC
Dear Kelvin Tayfield,
We're genuinely sorry to hear about the challenges you've encountered. Your feedback is vital in helping us enhance our services, and we're dedicated to addressing your concerns.
To assist you effectively, could you please send us an email at customer.service@quadrabay.com? Kindly include your contact information and a brief explanation of the issue. Our customer support team will review your case promptly and work towards a satisfactory solution.
We appreciate your understanding and patience. Your satisfaction is our priority, and we look forward to the opportunity to make things right.
Sincerely,
Customer Support Team
QuadraBay Verification Services
Extremely disappointing experience
Extremely disappointing experience. I’ve been waiting for over a month to receive my equivalency, and there's been zero communication from their side. They don't respond to emails or calls, and their phone system is a frustrating loop that never connects you to a real person. This has been incredibly frustrating, and I wouldn’t recommend their services. I needed my equivalency done to secure my admission in PhD but it seems i will lose the slot.
6 septembre 2024
Avis spontané
Réponse : QB LLC
Hello Azeem G. Nabi,
We appreciate you taking the time to share your experience, and we're truly sorry to learn that you're dissatisfied. Your feedback matters, and we're committed to addressing your concerns.
For us to assist you better, could you please reach out to us via email at customer.service@quadrabay.com? Kindly provide your contact details and a brief overview of the issue. Our dedicated customer support team will promptly review your case and work towards a resolution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to improve your impression of our services.
Warm regards,
Customer Support Team
QuadraBay Verification Services
Helpful and straightforward
Helpful and straightforward. Now have to go forward with stage two of the verification with MOE. Stage one with QBAY took a month with regular updates.
4 septembre 2024
Avis spontané
Réponse : QB LLC
Hello Sara Khaleel,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with QuadraBay Verification Services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.
If you ever need any further assistance or have more questions, don't hesitate to reach out. Your satisfaction is our motivation, and we look forward to serving you again in the future.
Warm regards,
Customer Support Team
QuadraBay Verification Services
TERRIBLE service
TERRIBLE service. Charged a fortune, and yet they do not read the documents sent, do not reply to emails, and do not answer to phone calls.
Edit: to reply to your reply: I have already emailed several times, and have never heard back...
4 septembre 2024
Avis spontané
Réponse : QB LLC
Dear Marc,
We're genuinely sorry to hear about the challenges you've encountered. Your feedback is vital in helping us enhance our services, and we're dedicated to addressing your concerns.
To assist you effectively, could you please send us an email at customer.service@quadrabay.com? Kindly include your contact information and a brief explanation of the issue. Our customer support team will review your case promptly and work towards a satisfactory solution.
We appreciate your understanding and patience. Your satisfaction is our priority, and we look forward to the opportunity to make things right.
Sincerely,
Customer Support Team
QuadraBay Verification Services
Absolutely terrible
Absolutely terrible. Been waiting for them to issue the equivalency for over a month. They don't respond to emails or calls. Their phone bot goes in circles and doesn't direct you to a customer service rep. Terrible experience and do not recommend. I was hoping to get my golden visa before I returned to Canada but these guys have held me up for more than a month.
3 septembre 2024
Avis spontané
Réponse : QB LLC
Hello Sheikha Aliya Ali,
We appreciate you taking the time to share your experience, and we're truly sorry to learn that you're dissatisfied. Your feedback matters, and we're committed to addressing your concerns.
For us to assist you better, could you please reach out to us via email at customer.service@quadrabay.com? Kindly provide your contact details and a brief overview of the issue. Our dedicated customer support team will promptly review your case and work towards a resolution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to improve your impression of our services.
Warm regards,
Customer Support Team
QuadraBay Verification Services
Horrible!
Horrible!
1- They claim it costs 350aed but then keep asking for more money. I kept emailing asking what are these payments needed for but they never replied.
2- They havent made any progress on my application for 3 weeks! Then 1 week before their delivery date, they put my application on hold asking for missing documents that they should provide (some report from quadrabay), endless cycle, this resulted in delays.
3- Customer service does not respond to questions in emails, they just have one answer to all emails “we will forward your query to the concerned department” and never answer the queries. Its like they have no clue whats going on.
4- Their phones are on hold forever!
Conclusion: horrible! Dont use them!
1 septembre 2024
Avis spontané
Réponse : QB LLC
Hello Violetta,
We appreciate you taking the time to share your experience, and we're truly sorry to learn that you're dissatisfied. Your feedback matters, and we're committed to addressing your concerns.
For us to assist you better, could you please reach out to us via email at customer.service@quadrabay.com? Kindly provide your contact details and a brief overview of the issue. Our dedicated customer support team will promptly review your case and work towards a resolution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to improve your impression of our services.
Warm regards,
Customer Support Team
QuadraBay Verification Services
I strongly advise against using Qbay…
I strongly advise against using Qbay services. My experience has been extremely disappointing, characterized by laziness and unprofessionalism. Since March, my request has been pending, and their constant excuse is that the university isn’t responding. However, every time I’ve reached out to the university, they’ve replied within 2-3 working hours. The university has even expressed concern over the delays caused by Qbay. Save yourself the frustration—don’t waste your time, money, or energy on them.
28 août 2024
Avis spontané
Réponse : QB LLC
Hello Chaaya A,
We appreciate you taking the time to share your experience, and we're truly sorry to learn that you're dissatisfied. Your feedback matters, and we're committed to addressing your concerns.
For us to assist you better, could you please reach out to us via email at customer.service@quadrabay.com? Kindly provide your contact details and a brief overview of the issue. Our dedicated customer support team will promptly review your case and work towards a resolution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to improve your impression of our services.
Warm regards,
Customer Support Team
QuadraBay Verification Services
They totally unprofessional
They are totally unprofessional, it took more than 3 months to get something in writing, from last three months they keep saying university is not replying, when I said I am in contact with university and they did no see any request from your side, I suddenly on 15 Aug 2024, received email university replied and they are completing my application, on 16 Aug 2024 I received email that they need mode of study on official letter/certificate from myside on University , (that should asked by them from university while verify). Status bar while tracking application showing application from starting point again I submitted my application on May 2024, with completion aprox 1 month.
Now as per tracking application is started again and showing completion date again next 1 month.
contacting on their phone never works.
contacting on their support email is standard reply and routine reply we are working on it.
I already logged complain to MOE.
Update after reply,
as this reply from Quadra Bay again as standard, like they sent to other, let me also mention again, sending email to their support also the same they sent standard reply they are working on it.
But nothing happens
5 mai 2024
Avis spontané
Réponse : QB LLC
Dear Shaheen,
We're genuinely sorry to hear about the challenges you've encountered. Your feedback is vital in helping us enhance our services, and we're dedicated to addressing your concerns.
To assist you effectively, could you please send us an email at customer.service@quadrabay.com? Kindly include your contact information and a brief explanation of the issue. Our customer support team will review your case promptly and work towards a satisfactory solution.
We appreciate your understanding and patience. Your satisfaction is our priority, and we look forward to the opportunity to make things right.
Sincerely,
Customer Support Team
QuadraBay Verification Services
express my deep concern and frustration regarding the prolonged delay
Update :
the process has taken 2 months now everything is fine
Update :
i have called your customer service but still no effective response.
I believe that handling this situation over the phone or Email may not be effective. Therefore,please request that someone be sent to the university in person to follow up and ensure that the issue is addressed promptly.
I am writing to express my deep concern and frustration regarding the prolonged delay in processing my equivalency certificate. Despite following up for more than a month, I have yet to receive a resolution.
I find it highly concerning that I am being asked to provide the contact details and email addresses of my university, which I believe should be the responsibility of your team. As a verification company, I expected a more proactive approach, such as directly visiting the university or utilizing your resources to do so,
. please take immediate action to expedite the verification process and provide me with a clear timeline for when I can expect the completion of my equivalency certificate.
9 juillet 2024
Avis spontané
Réponse : QB LLC
Hello Mohsen Alogail,
We appreciate you taking the time to share your experience, and we're truly sorry to learn that you're dissatisfied. Your feedback matters, and we're committed to addressing your concerns.
For us to assist you better, could you please reach out to us via email at customer.service@quadrabay.com? Kindly provide your contact details and a brief overview of the issue. Our dedicated customer support team will promptly review your case and work towards a resolution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to improve your impression of our services.
Warm regards,
Customer Support Team
QuadraBay Verification Services
Poor communication and results are not granted
The equivalency did not work. Their phone number doesn’t work most of the time.
24 mai 2024
Avis spontané
Réponse : QB LLC
Hello G M,
We're truly sorry for the negative experience you've had with our services. Your feedback is crucial to us, and we're dedicated to addressing your concerns and finding a solution.
We’re unable to locate your application under your public name. To assist you promptly, please send us your application number and name via email at customer.service@quadrabay.com, and a brief overview of the issue.
Our dedicated customer support team will review your case and work towards resolving the matter to your satisfaction. Thank you for your understanding. We value your business and hope for the opportunity to make things right.
Warm regards,
Customer Support Team
QuadraBay Verification Services
It is a very tough process but at the…
It is a very tough process but at the end with the kind guidance of Muhammad Uzair got equivalency certificate from MOE
8 août 2024
Avis spontané
Réponse : QB LLC
Dear Alexandar Shah,
We're delighted to read your positive review and learn that you had a positive experience with our services. Thank you for taking the time to share your feedback!
Your support means a lot to us. If there's anything else we can do for you or any way we can further enhance your experience, please let us know. We're here to assist and provide the best service possible.
Wishing you all the best,
Customer Support Team
QuadraBay Verification Services
The worst ever experience
2 months of waiting and 0 result! the only answer from them- please be patient, we are in touch with your university!
I will re-apply with DataFlow and will send email with complaint to Minustry of Education.
6 août 2024
Avis spontané
Réponse : QB LLC
Hello N N,
We're truly sorry for the negative experience you've had with our services. Your feedback is crucial to us, and we're dedicated to addressing your concerns and finding a solution.
We’re unable to locate your application under your public name. To assist you promptly, please send us your application number and name via email at customer.service@quadrabay.com, and a brief overview of the issue.
Our dedicated customer support team will review your case and work towards resolving the matter to your satisfaction. Thank you for your understanding. We value your business and hope for the opportunity to make things right.
Warm regards,
Customer Support Team
QuadraBay Verification Services
Bad service
I'm shocked by looking at majority of the comments they are so true. I have been following since 2 months now I received no proper response. First they collected all documents and again charged extra as university fees, after one month when I contacted them they said payment is pending when I showed their payment approval mail they suddenly said university is not responding, which means they have just wasted my one month without doing anything. I'm totally disappointed with the service and will register complaint soon. I hope I will get justice...and I feel sorry for the people who are going through same pain as mine.
29 juillet 2024
Avis spontané
Réponse : QB LLC
Hello Kumar R,
We appreciate you taking the time to share your experience, and we're truly sorry to learn that you're dissatisfied. Your feedback matters, and we're committed to addressing your concerns.
For us to assist you better, could you please reach out to us via email at customer.service@quadrabay.com? Kindly provide your contact details and a brief overview of the issue. Our dedicated customer support team will promptly review your case and work towards a resolution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to improve your impression of our services.
Warm regards,
Customer Support Team
QuadraBay Verification Services
Worst service
Worst service , follwing up since 1 month for equivalency certificate , still I m not getting resolution, taken money from student , but not able give proper service , instead of doing verification from their Side , quadabay team is asking for email n contact details of university from myside , I didn’t seen such kind of service from any other verification company ,
Still fighting n informing them to contact me via email nobody contacted still ,
Not recommend to anyone .
16 juillet 2024
Avis spontané
Réponse : QB LLC
Dear Manoj Naicker,
We're genuinely sorry to hear that your experience with us fell short of expectations. Your feedback is invaluable, and we're committed to addressing the concerns you've raised.
To better assist you, please connect with us via email at customer.service@quadrabay.com. Kindly share your contact information and a brief description of the issue you encountered. Our dedicated customer support team will carefully review your case and work towards a resolution that meets your needs.
Thank you for your patience and willingness to help us improve. We value your business and hope to regain your trust.
Sincerely,
Customer Support Team
QuadraBay Verification Services
A one star rating is overly generous!
It's been nearly two months ago when I submitted my dual language degree (one was in English) and yet QB is not even able to read that the document is in English! They keep sending me automated reminders to submit an English translation over an official English document. I cannot understand how the MoE allows mandating the use of such unprofessional service provider that disregards customer requests and keep sending robotic reminders whilst they are the one not responding! I was also contacted to pay additional fees requested by my university, however there is no explanation provided by QB on the outcome despite my follow ups and prompt payment of the requested fee. I wonder if the owner of QB and the MoE has ever seen these Google reviews!...
3 juillet 2024
Avis spontané
Réponse : QB LLC
Hello Sandra Ares,
We're truly sorry for the negative experience you've had with our services. Your feedback is crucial to us, and we're dedicated to addressing your concerns and finding a solution.
To assist you promptly, please send us an email at customer.service@quadrabay.com, providing your contact details and a brief overview of the issue. Our dedicated customer support team will review your case and work towards resolving the matter to your satisfaction.
Thank you for your understanding. We value your business and hope for the opportunity to make things right.
Warm regards,
Customer Support Team
QuadraBay Verification Services
More than two months and no any…
More than two months and no any response from Dubai office .
30 juin 2024
Avis spontané
Réponse : QB LLC
Hi Nidal Nasri,
Thank you for sharing your feedback with us. We're disappointed to hear about your negative experience, and we sincerely apologize for any inconvenience you've faced.
To assist you further, we kindly request that you email us at customer.service@quadrabay.com with your contact details and a brief outline of the issue. Our committed customer support team will investigate the matter and strive to find a resolution that aligns with your expectations.
Your feedback guides us in improving our services, and we value your business. We hope for the chance to restore your trust in QuadraBay Verification Services.
Best regards,
Customer Support Team
QuadraBay Verification Services
Unreliable Service and Poor Communication
I am extremely dissatisfied with my experience using Quadrabay for my equivalency certificate. I submitted my documents on December 28, 2023, with the assurance that the process would take 25-30 working days. However, it has now been six months, and I have yet to receive my certificate, far exceeding the promised timeline. The processing was significantly delayed, and despite numerous attempts to get the issue resolved, Quadrabay has failed to provide a satisfactory solution. Their lack of accountability and poor customer service has been extremely frustrating.
Throughout the entire process, Quadrabay demonstrated a severe lack of communication. My emails were left unanswered sometime, leaving me without any current updates or information about the status of my documents.
Overall, my experience with Quadrabay has been frustrating and unprofessional. I am extremely disappointed and question how the Ministry of Education (MOE) could hire such an unprofessional company. Every time I contacted Quadrabay, I received the same unhelpful response. I didn't receive any response despite following MOE customer service instructions and sending emails with MOE in CC.
13 juin 2024
Avis spontané
Réponse : QB LLC
Dear Nija,
We're genuinely sorry to hear about the challenges you've encountered. Your feedback is vital in helping us enhance our services, and we're dedicated to addressing your concerns.
To assist you effectively, could you please send us an email at customer.service@quadrabay.com? Kindly include your contact information and a brief explanation of the issue. Our customer support team will review your case promptly and work towards a satisfactory solution.
We appreciate your understanding and patience. Your satisfaction is our priority, and we look forward to the opportunity to make things right.
Sincerely,
Customer Support Team
QuadraBay Verification Services
QuadraBay- UAE Bad experience
I am having a very bad experience with QuadraBay, these guys are unprofessional! I applied for two certificate verifications and paid 614.25 AED on 24 April 2024, they quoted one price and then kept asking for more and more funds giving fake excuses like the university has asked for a fee to process your verification (46.54AED/certificate..total 93 AED extra) in addition and did nothing at all. I checked with my universities and they told me that nobody has contacted them when these folks told me that they are working diligently with the university to get the document verified and universities are delaying the process (surprisingly, two different universities but same response ;-)). They promised me to complete the process in a month and It's been close to two months now and no clear timeline as to what and when the work for which I've paid will be done!
Surprisingly I don't understand why the Ministry of Education has selected & approved this company, please tell me how to report about them to the Ministry and get my money back.
After two and half months..these guys have updated me today with the below message...
Dear AKBAR,
Thank you for reaching out to the QB team.
Please be advised that after sharing the results that we got from your university with the Ministry, they have requested you to provide proof of the college’s accreditation + a letter from the university stating the location of the exam and the beginning and end of the study to proceed with the equivalency.
Best Regards,
12 juin 2024
Avis spontané
Réponse : QB LLC
Hello Dr Akbar Pathan,
We appreciate you taking the time to share your experience, and we're truly sorry to learn that you're dissatisfied. Your feedback matters, and we're committed to addressing your concerns.
For us to assist you better, could you please reach out to us via email at customer.service@quadrabay.com? Kindly provide your contact details and a brief overview of the issue. Our dedicated customer support team will promptly review your case and work towards a resolution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to improve your impression of our services.
Warm regards,
Customer Support Team
QuadraBay Verification Services
Extremely disappointed
Extremely disappointed. I wonder how MOE is hiring such a scam and unprofessional company. Every time their answer is the same (in process and waiting for response from university). I contacted university and personally visited there and they didn't receive any application even after passing 40 days.
11 juin 2024
Avis spontané
Réponse : QB LLC
Dear Ibadullah,
We're genuinely sorry to hear that your experience with us fell short of expectations. Your feedback is invaluable, and we're committed to addressing the concerns you've raised.
To better assist you, please connect with us via email at customer.service@quadrabay.com. Kindly share your contact information and a brief description of the issue you encountered. Our dedicated customer support team will carefully review your case and work towards a resolution that meets your needs.
Thank you for your patience and willingness to help us improve. We value your business and hope to regain your trust.
Sincerely,
Customer Support Team
QuadraBay Verification Services
I am extremely disappointed
I am extremely disappointed with the services provided by Quadrabay Dubai. Despite their claims of being a professional legal company, my experience has been nothing but frustrating. I applied to evaluate my certificate two months ago, and since then, I have received no response.
Their customer service is appalling. They don't attend phone calls, and their chat services on the website are completely unresponsive. It's as if they don't care about their clients at all. I expected much better communication and efficiency from a company of their stature.
Save yourself the hassle and look elsewhere for legal services. Quadrabay Dubai is unreliable and unprofessional.
6 juin 2024
Avis spontané
Réponse : QB LLC
Hello Mahmoud Hazime,
We're truly sorry for the negative experience you've had with our services. Your feedback is crucial to us, and we're dedicated to addressing your concerns and finding a solution.
To assist you promptly, please send us an email at customer.service@quadrabay.com, providing your contact details and a brief overview of the issue. Our dedicated customer support team will review your case and work towards resolving the matter to your satisfaction.
Thank you for your understanding. We value your business and hope for the opportunity to make things right.
Warm regards,
Customer Support Team
QuadraBay Verification Services
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