The query line team and booking the call out was handled well and efficiently, staff friendly, polite and helpful. The dishwasher repair man was also helpful, explained all what needed doing, ordered... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I’ve been with Reactive Home Services for a very long time now and cannot fault their customer service. I would highly recommend this company to anyone.
L'entreprise a répondu
The engineer arrived within given timescales. He was extremely polite and made good conversation throughout his visit. Extremely knowledgeable and did the job with commitment, cleaning up after himse... Voir plus
L'entreprise a répondu
Janis arrived early and made a quick assessment that the unit was unrepairable because of its age. Now waiting for Reactive insurance to contact me to arrange for a replacement fridge freezer. At the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Coordonnées de contact
3 Poole Road, BH2 5QL, Bournemouth, Royaume-Uni
- 0800 987 8035
- claims@reactivehomeservices.co.uk
- reactiveinsurance.co.uk
4,7
Excellent
726 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Chi chi was very helpful and friendly
Chi chi was very helpful and friendly
13 avril 2026
Avis spontané
Réponse de Reactive Home Services
Hi Barbara,
We are delighted we could help!
Many thanks
Justin
Very good came early so all fixed now…
Very good came early so all fixed now the spare parts for dishwasher is coming through the post so all good 👍 even recommend dishwasher & washing machine tablets which I brought easie as on the back of the pack there are calendars months which i can tick off every month so have 12 months of each happy customer 😀
8 avril 2026
Avis spontané
Réponse de Reactive Home Services
Hi Andrea,
We are pleased we could not only fix the appliance but, also give recommendations!
Many thanks
Justin
The rodents are still in my attic and…
The rodents are still in my attic and the bate is still there so not happy that he said he would come out again and he has not
26 février 2026
Avis spontané
Réponse de Reactive Home Services
Hi Tina,
I’m sorry to hear this. I can see our team tried to contact you last week to check whether the issue was still ongoing.
I’ve asked the team to reach out again today so you should hear from us shortly; we’ll make sure this is resolved for you.
Many thanks
Charley
Réponse de Reactive Home Services
Hi Glendon,
We are pleased you were satisfied with the service.
Many thanks
Justin
Dave the engineer was great.
Dave the engineer was great.
The time waiting for a follow up appt was a little disappointing.
16 mars 2026
Avis spontané
Réponse de Reactive Home Services
Hi Lily,
We appreciate this feedback and will take this on board.
Many thanks
Justin
Good customer service
Good customer service. Very understand on what she was telling me and called me back very quickly with other updates on my request
5 mars 2026
Avis spontané
Réponse de Reactive Home Services
Hi William,
We are happy we could resolve your query in a timely manner.
many thanks
Justin
Great customer service!
The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she closed by telling me she was going to pass my enquiry to the operations team and they will be in touch tomorrow
2 mars 2026
Avis spontané
Réponse de Reactive Home Services
Hi Mrs Chopra,
Thank you for taking the time to leave us a review, we will be sure to pass on your kind words to Bee.
Many thanks
Charley
Sylvia was very pleasant and helpful…
Sylvia was very pleasant and helpful and she dealt with my query
24 février 2026
Avis spontané
Réponse de Reactive Home Services
Hi Annette,
Thank you for your lovely review.
Kind regards,
Charley
Réponse de Reactive Home Services
Hi Rabina,
We are grateful for you taking the time to leave us a review.
Many thanks
Justin
Alex was brilliant and dealt with my…
Alex was brilliant and dealt with my query efficiently and professionally. Explained everything with the process of my replacement freezer. Been with Reactive Services for many years and would highly recommend.
28 janvier 2026
Avis spontané
Réponse de Reactive Home Services
Hi Mebs,
We are delighted to hear you have been happy with the services over the years!
Many thanks
Justin
Very good well pleased on the odd…
Very good well pleased on the odd occasion I had a fault it was sorted
Would I recommend oh yes
14 janvier 2026
Réponse de Reactive Home Services
Hi Mrs Hobbs,
Thank you for your review!
We’re really pleased to hear you’re happy with your experience, and that any issues were resolved quickly.
Kind regards,
Alicia
Their prompt service
6 janvier 2026
Réponse de Reactive Home Services
Hi June,
We are delighted you were happy with the service.
Many thanks
Justin
Very good customer experience reporting…
Very good customer experience reporting the problem.
Excellent repair man who attended a few days later and completed the job in about 15 minutes and was courteous, knowledgeable and good humoured. Nothing negative to report.
1 décembre 2025
Avis spontané
Réponse de Reactive Home Services
Hi Mrs & Mrs Burnell,
We are really happy to hear this feedback on your engineer visit!
Many thanks
Justin
Bee was very nice to talk to and helpful
Bee was very nice to talk to and helpful
1 décembre 2025
Avis spontané
Réponse de Reactive Home Services
Hi Shane,
We're delighted we could help!
Many thanks
Justin
Brilliant service
Very quick and efficient to organise and great contact from the engineer
14 novembre 2025
Réponse de Reactive Home Services
Hi Sue,
We are thrilled the engineer could be arranged and the repair process with smooth.
Many thanks
Justin
Maintenance checks
Bee gave excellent service re our maintenance checks. Highly recommend.
13 novembre 2025
Avis spontané
Réponse de Reactive Home Services
Hi Alan,
We are delighted the checks came in useful!
Many thanks
Justin
Have just rung Reactive after my…
Have just rung Reactive after my washing machine tried to destroy itself! Had a callback within 10 mins with a very helpful and friendly lady, am now waiting for the engineers to call. Have always found Reactive to be excellent.
22 octobre 2025
Avis spontané
Réponse de Reactive Home Services
Hi Jacqueline,
We're pleased to hear that we are in the process of arranging a repair for your appliance.
Many thanks
Justin
RESPECT REACTIVE!!
Reactive are such a truly brilliant company to deal. I have a nightmare Miele integrated coffee machine that has now amassed NINE call outs/repairs and it has never been an issue for Reactive. First Class. Great value
3 octobre 2025
Avis spontané
Réponse de Reactive Home Services
Hi Wayne,
We're delighted you are happy with the service provided!
Many thanks
Justin
Réponse de Reactive Home Services
Hi Vincent,
We are delighted we could deal with the query promptly.
Many thanks
Justin
The engineer checked the system and…
The engineer checked the system and gave advice
24 septembre 2025
Réponse de Reactive Home Services
Hi David,
We appreciate this feedback.
many thanks
Justin
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