The query line team and booking the call out was handled well and efficiently, staff friendly, polite and helpful. The dishwasher repair man was also helpful, explained all what needed doing, ordered... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I’ve been with Reactive Home Services for a very long time now and cannot fault their customer service. I would highly recommend this company to anyone.
L'entreprise a répondu
The engineer arrived within given timescales. He was extremely polite and made good conversation throughout his visit. Extremely knowledgeable and did the job with commitment, cleaning up after himse... Voir plus
L'entreprise a répondu
Janis arrived early and made a quick assessment that the unit was unrepairable because of its age. Now waiting for Reactive insurance to contact me to arrange for a replacement fridge freezer. At the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Coordonnées de contact
3 Poole Road, BH2 5QL, Bournemouth, Royaume-Uni
- 0800 987 8035
- claims@reactivehomeservices.co.uk
- reactiveinsurance.co.uk
4,7
Excellent
726 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Janis is a great engineer from zest he…
Janis is a great engineer from zest he fixed our dishwasher super fast very happy for his work 5 star ✨ plus many thanks
20 novembre 2024
Avis spontané
Réponse de Reactive Home Services
Hi Rahatrafiq,
We are very pleased to hear your Dishwasher is back up & running.
Many thanks
Jansen
Great service and response to what I…
Great service and response to what I required.
Everything arranged very quickly.
I can't rate them highly enough.
I would definitely recommend them to family and friends.
26 septembre 2024
Avis spontané
Réponse de Reactive Home Services
Hi Kevin,
Thank you for recommending us. We are always happy to be of service!
Many thanks
Jansen
Réponse de Reactive Home Services
Hi,
Thank you for taking the time to leave us a review!
Many thanks
Jansen
My dishwasher is been fixed thanks to…
My dishwasher is been fixed thanks to the engineer he spotted the problem and all sorted ✔️
19 septembre 2024
Avis spontané
Réponse de Reactive Home Services
Hi Hamide,
We're pleased to hear the engineer has fixed the problem & got your appliance back in operation!
Many thanks
Jansen
Dishwasher door
Dishwasher door would not close. Contacted Reactive within a couple of days they had arranged an engineer to visit phone call followed date arranged to visit. On agreed date text confirmed engineer visit time. Engineer arrived and did repair within a short time all quick and efficient
Very pleased
19 août 2024
Avis spontané
Réponse de Reactive Home Services
Hi Colin,
Thank you for taking the time to leave this great review!
Many thanks
Charley
Always happy with the engineers as they…
Always happy with the engineers as they are all extremely respectful of the fact my parents are very elderly. Dave today was great kept me posted regarding his arrival then called me when he was en route came in with a smile carried out the repair explained everything he had done and why then off he went to his next job very happy customers thank you Dave!
30 mai 2024
Avis spontané
Réponse de Reactive Home Services
Hello Sarah,
We really appreciate this feedback and your good words for Dave. Thank you very much for taking a moment to share this with us, this really is exactly the kind of service that we are striving for.
Many thanks
Adam
Carl was lovely and friendly and sorted…
Carl was lovely and friendly and sorted my washing machine.
2 mai 2024
Avis spontané
Réponse de Reactive Home Services
Hi,
We are happy to hear that Carl was able to repair your washing machine!
Many thanks
Charley
Carl has attended to a few of my…
Carl has attended to a few of my appliance repairs,hes always a well-mannered, polite & friendly man and is efficient in his job.A credit to your company.
22 avril 2024
Avis spontané
Réponse de Reactive Home Services
Hi Christine,
Thank you for taking the time to leave this lovely review for Carl!
Many thanks
Charley
Excellent service and excellent response
8 avril 2024
Réponse de Reactive Home Services
Hi Alison,
Thank you for leaving us a review.
Kind regards
Keira
Réponse de Reactive Home Services
Hi,
Thank you for leaving us a review, its great to hear your repair was completed quickly.
Kind regards
Keira
Réponse de Reactive Home Services
Hi Pamela,
Thank you for your lovely review.
Kind regards,
Charley
Yunus arrived on time and was polite…
Yunus arrived on time and was polite and diagnosed the problem straight away and fixed it there and then. Wonderful service. Was the first time of using Reactive after holding insurance with them for a number of years and I am glad I have kept with them now, my first impressions are good.
19 janvier 2024
Avis spontané
Réponse de Reactive Home Services
Hi Jane,
Thank you for leaving us a review. Janis is a fantastic engineer, we are delighted to hear he has been able to fix your appliance.
Kind regards
Keira
excellent service engineer was out the…next day
excellent service engineer was out the next day and promptley found and repaired the fault
5 janvier 2024
Avis spontané
Réponse de Reactive Home Services
Hi George,
Thank you for leaving us a review, we're delighted to hear you're happy with our service.
Kind regards
Keira
A very satisfying experience
Initially, I was disappointed by the Reactive Insurance agent's immediate negative reaction to my request for a home visit saying the problem was not covered by my policy. However, after some negotiating, a visit was ordered, and the repair completed within three days. The repair man was very helpful and very efficient.
I have used Reactive Insurance Solutions on several occasions and have generally found them to be very good
6 décembre 2023
Réponse de Reactive Home Services
Hi Elizabeth,
Thank you for leaving us a review, we're pleased to hear our engineer was able to resolve your query efficiently.
Kind regards
Keira
Have just cancelled 5 policies
Have just cancelled 5 policies . This company are totally innefficient and useless . Avoid
22 novembre 2023
Avis spontané
Réponse de Reactive Home Services
Hi Graham,
Thank you for your feedback.
We can see you have spoken to a member of the team who have cancelled the policies and refunded premiums where applicable.
Kind regards
Keira
Well worth my premiums
I haven’t had to claim that often, but whenever I do it’s always a very positive experience.. today was no exception. I would never look elsewhere even if the premiums were cheaper because the customer service is excellent!
16 novembre 2023
Avis spontané
Réponse de Reactive Home Services
Hi,
Thank you for leaving us a review.
We are delighted to hear you're happy with our service.
Kind regards
Keira
I am happy with the swift response and…
I am happy with the swift response and decision from Reactive insurance. Very happy with my phone call with Natasha, arranging payment and my delivery needs.
8 novembre 2023
Avis spontané
Réponse de Reactive Home Services
Hi Mandy,
Thank you for your review.
It is great to hear Natasha was able to help, we will pass this feedback onto her.
Kind regards
Keira
Sylvia was the lady I talked with and…
Sylvia was the lady I talked with and most helpful and pleasant and what I have come to expect from Reactive she booked an engineer appointment with efficiency and we actually feel helped thank you
14 septembre 2023
Avis spontané
Réponse de Reactive Home Services
Hi John,
Thank you for taking the time to leave us a review, we will pass this lovely feedback over to Sylvia.
Many thanks
Charley
Great customer service
Great customer service, very polite helpful lady on the phone, sorted within 5 mins
16 août 2023
Réponse de Reactive Home Services
Hello,
Thank you for taking the time to leave a 5 star review. It is greatly appreciated
Kind regards
Sam
Réponse de Reactive Home Services
Hi Carol,
Thank you for taking the time to leave a review regarding your boiler service. Its really appreciated
Kind regards
Sam
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