Reactive Home Services Avis 

Abbie was on the ball and dealt with my request in a friendly and professional, no-fuss way.

Very polite respectful professional and helpful could not be any better

Very professional . Fixed the problem quickly and efficiently.

Came across very helpful and friendly when dealing with my issue, as well as being professional.

Very helpful although it took some time to get through to your colleague Abbie on the telephone

I wanted to make a payment update to my policy and my query was handled by Abbie. She sorted everything out for me quickly and efficiently.

Fantastic service from Dave, very efficient and professional,
Many thanks Dave.

Amazing Service!
From being told our Washing machine could not be repaired it only took six days to have a new one installed and working. The staff in the office were very helpful and polite and Dave, the engineer, went out of his way to help us. We can’t speak highly enough of the company and the service we received.

I have never had such bad service. To make a long, long story short, my husband and I, who are both in our 60’s and classed as vulnerable, were left without heating and hot water for 12 days after our boiler broke down. I had to pay the £75 excess up front before anyone would even come to look at the job. Every time I was told someone would ring me back, no-one did, and I had to chase up every call. A part was ordered, which didn’t work, then the wrong quote was sent by the contractor. Eventually I was told that the boiler would be written off, but I had to chase confirmation in writing before I could get a new one. I was told that they would not be paying anything towards the new boiler, as ours was over 7 years old, then told they could give me a list of boiler suppliers, and I was left to get on with it. The lack of communication, non-responsiveness and lack of caring made this a very stressful experience. They did eventually send me £250 as “compensation” for the errors made and the time it took to resolve the problem.

A very professional service offered. Contact person helpful, informative,and pleasant.
Problem reported and informed of action to be taken.

Good communication to resolve issue.

Very friendly helpful company would not hesitate to recommend hope my experience with this company continues to be good thanku peter

Gentleman was very helpful and explained everything very well.Hedid not hurry and gave me the details so I understood all he was telling me .

I have been with Reactive Insurance Solutions for 6 years. In that time I have had to make 2 claims. Both experiences were positive. The first claim was handled by David who sorted the problem quickly and courteously. The second claim just recently was equally dealt with by Ben and I had my new satellite dish installed in under a week. I also spoke to Amrit who kindly sorted out a great deal on my other household electrical appliances. I cannot fault the service I have received.

The customer services man I spoke to was really helpful and friendly. I would give him 5 stars, however, 3 stars are given as it is now a week since I spoke to him and no paperwork has been received.

I recently had problems with two of my domestic items. I contacted Reactive Insurance and they immediately dealt with both of my problems to my satisfaction. Thank heavens that I have the peace of mind of knowing that I am covered by Reactive insurance.

The service and repair has been exceptional, rang about breakdown and next day here to repair. Unfortunately the drum had to be replaced but was also done in quick time. The repair men were great and got on with the job.
As for Reactive I would recommend (and have done) them to anyone looking for Insurance on thier appliances, very professional and quick to help.

Yes I guess they were ok and dealt with my claim but I had to do a lot of phoning and felt that I didn’t get as much back for a item that I thought would of been more money as I have paid in for over 7 years and hardly used the insurance claims but I guess that’s how insurance is

They claim to give breakdown cover for boilers and :most fixed the same day' as I was repeatedly told when they left me in hold for several minutes. Engineer turned up was rude and dismissive barely looked at boiler and shouted we needed new parts. No indication of how long this will take and just shouted we need to phone the company. When I rang them lady was completely unconcerned we have been left with no hot water or heating in January ! And explained our case will have to go through insurance as 'this is what the process is' not a home care service as advertised and no god knows how long we are without water or heating also charged £75 for call out fee. Disgrace of a company and will be cancelling asap