Redwood Estates (UK) Ltd Avis 

The team at Redwood are amazing - always responsive and helpful. It´s a pleasure working with them.

Thanks to Lynn Randall for her professional approach and responsiveness. She was always available when the inevitable glitches were met. She went out of her way to help. Thanks Lynn.

Fabulous team! The team at Redwood have been great. Their open communication and genuine care has made such a difference.

Redwood listed my flat mid-August, when there was an unprecedented demand for rental properties. Everyone expected my fully-refurbed 1-bed to fly off the market within a week or two. Debbie assured me they would have no problem finding me a tenant at £1300, which was a reasonable valuation.
- It took them 6 weeks after all. 6 weeks! That's £1800 in lost rent.
- They got me only 3 tenant offers in 6 weeks. 1st didn't pass the credit check, I declined the 2nd, and the 3rd took the tenancy.
- Redwood kept the 1st month payment, and said I have to pay them £850 more in fees before the tenant can move in. They knew that I spent all my savings and borrowed more money on the refurb, which was essential, but still took 6 weeks to find a tenant, pushing me further into debt, and then expected me to pay up within a day. This was the 26 of September, tenant was due to move in on the 28th. Being end of month, I asked to pay Monday, 2 October, when I get salary. The answer was "no, we will not commence the tenancy until you have paid up". That's with them still holding the tenant's deposit.
- When I paid them up, they just called the tenant and told him to pick up the keys. They called this service "the check in". They didn't even pass on the property information/instructions that I gave them, didn't explain where the meters and switches, etc are. They didn't give me the tenants number, only email. I asked twice. So on Friday evening, whilst I was enjoying a roadtrip away, I start getting calls & emails from the tenant that he cannot move in because there is no electricity or water in the property, and Redwood have fobbed him off, saying that this is a landlord issue, and gave him my number!
- Redwood gave the tenant only 1 set of keys out of the 3 I gave them, and it was the one without the electrical cupboard keys, so of course he wasn't able to get electricity until the next day, when I assisted him. That's what they call check in? They had all my keys for 6 weeks, they did the condition report, and on that stupid condition report it says "meter not found". How difficult is it to find when I told Debbie where it was when I signed up? Either way, they had plenty of time to ask me.
- As mentioned, condition report is a bit of a waste, it didn't include even such obvious, basic information as where the meter is.
- I had to chase for a signed copy of AST agreement.
- I had to chase for the report.
- But they did chase me for payment 4 hours after issuing the invoice.
- Total fees £2250 including tenant finding fee, referencing, admin fee (£174, mind), condition report & rental insurance, which are of course ridiculous, but then I agreed to those.

As first buyers we weren’t aware of much of the process and as much as you think everything should be smooth and easy sometimes gets very stressful. Luckily we met Lynn Randall who was there to answer questions and to guide us all the time, always available and happy to help. The best communication and advice that we could wish for, very reassuring and kind. We can’t thank Lynn enough for being so professional, proactive and friendly. Thank you, Lynn.
Irina and Claudiu

In our initial engagement with RedwoodEstates, their professionalism was evident. Debbie Townsend, in particular, was friendly and supportive, enhancing our experience. She kept us well-informed throughout, ensuring we felt comfortable and confident in our decisions. Debbie's prompt responses played a key role in a smooth and stress-free process.

Redwood Estates made my search for a new home more accessible. Great property as advertised. They are a lovely team, and they are caring. I recommend. Thank you again. I love my new place :)

I was a tenant for over 11 years and overall the service especially over the last 6/7 years has been really good.

The team at Redwood Estates have been amazing. We recently moved down from Leeds to a new flat in London and everyone we've spoken to have been friendly and helpful throughout the process. The flat was spotless when we moved in, and any maintenance issues we've raised have all been sorted by the next day. Thank you!

I have had an excellent experience as a tenant. Starting from viewing the flat, then referencing and finally the actual moving-in. I especially appreciate the guidance I have received around different stages of the process (Megan specifically went the extra mile to ensure my questions were answered and progress can be made on formalities even when she was on holiday). All my queries were quickly addressed and overall it was a stress-free experience during a busy moving season.

We worked with Lynn, and she made buying a house such a breeze!

Very professional, experienced, and helpful agents.

Best Estate Agents I have dealt with so far. Rented the property for 6 years. They tried their best to resolve all issues that came up in that time in a timely fashion. Will definitely recommend them.

Redwood estates is the best agents I have interacted with as a tenant. I’ve never dreaded having to get into contact with them, Debbie who sorted my tenancy and Danielle who have helped me with all my maintenance issues have been outstanding.

They hire local tradesmen to help if you have any maintenance issues and the people they hire are fantastic, as a woman it can feel intimidating having people come into your space but the trades folk that Redwood hires are polite and respectful and have always made me feel safe.

I’ll genuinely be sad to leave redwood’s property, I highly recommend them, they’ve been so great to deal with!

Would highly recommend Redwood Estates Lynn Randell has been brilliant from the start always there to help. She is one in a million

I always go back to Redwoods because the service is prompt, friendly and professional. People actually answer the phone and deal with questions quickly. I’ve dealt with other agents before and Redwoods is the best.
Matthew Tingle
Project Manager.

Lynn was excellent. Informative, timely, professional.

The best agency we been dealing with!Very quick responses every time excellent communication!Was a pleasure dealing with Debbie!Very nice lady😊
Very friendly stuff in the agency!!!
Many thanks again!

Debbie is so lovely, Redwood Estates made the process hassle free. Debbie was very active and reply to your email urgently.
Will surely use them whenever I have my my own mortgage and I need an estate agent to manage it for me.

Me and my partner have had a long process buying our property but Lynn at redwood has been super supportive and assisted us ABOVE AND BEYOND what we could have asked for.
greatly appreciate her and the support shown.