relay.delivery Avis 640

First time using this courier when item sold on Vinted. Message on Vinted App saying delivery is delayed. That was 3 weeks ago and nothing further since. So where is the parcel?? Appalling service. Will never use again

I didn't think a courier could be worse than Evri/Hermes. But hey here we are!! The delivery is AWFUL, what did you attempt to deliver? In your dreams or? I don't understand why is the re delivery in 2 days???? We didn't need another crap delivery company. Inpost/ Evri and Royal Mail are enough. Thank you will never ever be purchasing from you again

Why is it so hard to deliver to the address on the package ?

Constantly deliver elsewhere so much so I am closing my account with the retailer and won’t buy from anyone using them .

Letting everyone know relay is very poor with a fast delivery.When you send a parcel off with with relay or through a second hand app like Vinted it says parcels are delivered 3to 5 working days I waited 2 weeks and my delivery has been lost . So be careful which delivery company you choose to send your parcel to.

100% this company steals parcels. I’ve used them twice before on vinted and had no issues but when I purchased some chanel shoes the parcel is ‘lost in transit’. After speaking to another seller on vinted she reported the same problem and from reading the views on here we are not alone! Disgusting.

They love delaying and losing items. My parcel was out for delivery for 2 days now they don’t even know where it is? Contacted their support team and they couldn’t event reply. STOP and DON’T use relay

Relay held onto my parcel for over a week, and then attempted to deliver this once, failed, and then sent me a notification that they were "Returning to sender".

I have reached out to them to re-attempt delivery as the first attempt was non-existent, so they need to deliver the parcel, but no response at all from Relay.

I feel like they should retrain all of their delivery staff/start again completely. I would never use Relay again.

Worst delivery company ever!!!
Not usually one for a review but I'm sharing my experience so others can hopefully avoid using Relay.
5 days ago I had a parcel delivered I left instructions for it to be left in a safe place as I wasn't going to be home I even attached photos to make sure it was left in the correct place. Was told they'd passed the information on to the driver but he didn't follow instructions and left it on my door step so when I arrived home 6 hours after delivery obviously it wasn't there as it was left in plain site. I've emailed relay twice as it states up to 72 hours for a reply still nothing. I've tried to go through the customer services where I ordered from and they wont give me a refund unless Relay admit liability. So not only do I not have my parcel i cant even get a refund until relay reply I think it's absolutely disgusting

They've Mixed up two of my parcels twice in a single week, one of them containing valuable designer earrings. Extremely unreliable and just consistently loses me money on vinted

Please add 0 to your score matrix. This is without doubt the worst delivery service on the planet. Zero accountability, zero customer service and unfortunately zero parcel…

Terrible. The driver didn't even show up or ring the intercom and I received an email said "failed delivery attempted ". They didn't even bother to come. My friend also had a bad experience with this company

I dont know why vinted are partnered with this company

1. They try to deliver to a commercial premises on a Sunday

2. They re delivery window can be up to 8pm at night

Then they just send the parcel back to sender.

They should still to monday-friday 8am to 5pm delivery slots!

Worst service I've ever seen.customer service don't acknowledge you.been waiting for 11 days for a parcel and still waiting.

Awful, couriers are shocking, don’t attempt to knock the door and deliver to the wrong house constantly, worst courier service i have ever seen, obviously cheap for a reason, awful.

Never had anything delivered by relay before. Hopefully Never will again. Just keep getting notification saying failed delivery. When there has been zero attemp to deliver. Will definitely not order from anywhere using them again

Very slow deliveries compared to other couriers and poor updates

The company is lazy, me and my family were home and yet they never bothered to deliver it when it said it was out for delivery. They didn't tell me where they put my package and I had to find out myself that their lazy company won't give it to me until 2 days later.

Taking incompetence to a new level. Delivered an item to the wrong pick up point, with no record of where that pick up point is! Messaged customer services who advised that they’ll look into it and get back to me. That was 3 weeks ago and still nothing heard! I thought DPD were going to be hard to beat for sheer incompetence, however these idiots have lowered the bar to levels never seen before.

Liers. They sent me message to choose collection, but I paid for home delivery

VERY VERY unprofessional delivery drivers. They take photos of part of your body without permission. It's best to avoid this company for your deliveries if you can.