reliancedigital.in Avis 

I purchased one washing machine on 26 jan 26 by executive Md meraj alam from reliance digital dunlop he said if I purchase it from bajaj EMI card then I received an cashback of rs1500 but several times I talked with him but not received any positive review of cashback very poor

I had a terrible experience with Reliance Digital. There was no after-sales service at all, and when I tried to contact management, they were unresponsive. The installation process was difficult, and ...and the staff seemed untrained. I felt lost and frustrated throughout the entire process. I wouldn`t recommend Reliance Digital to anyone looking for reliable service or support
The staffs of Reliance Digital stores assured that the machine will be installed by their company - Reliance owned Service Department. The service personnel demanded huge money even for installation. Thereafter, the company has not come forward to service the Machine during the warranty period. They simply replied - we should remind them to do the service.
I caution the customers - Be aware of the consequences of your purchases made from the marketing giant - Reliance Digital stores which is involved in sucking the hard earned income of the middle class society & families - thereby attain the stature of the World`s largest network as well as the World`s richest family.
Worst experience from Company whomever come across if any citizen of India still continue to patronise the Reliance Digital.

Very very very bad service. No one will pay attention to your request even you send email there is no result. If you call customer care number they will promise you that your complaint is highlighted and they will call you but you never ever receive a call. Poor service I will never buy anything from reliance digital anymore..

​I am writing this to save my friends, family, and fellow shoppers from the absolute nightmare and financial loss we are currently experiencing with Reliance Digital at Unity one Mall.
​We purchased a Haier AC from them and have faithfully paid for their Annual Maintenance Contract (AMC) for almost FIVE years. We trusted them to protect our investment and keep our appliance running.
​Here is the reality of their "service":
​❌ Broken Promises: Our AC has completely stopped working, and despite paying for years of guaranteed service, they are refusing to fulfill any of the promises made to us.
​❌ Zero Support: They have completely abandoned their service commitments. We are left with a broken appliance and zero accountability from their team.
​❌ Waste of Money: The AMC charges they happily collected for 5 years mean absolutely nothing to them now.
​It is incredibly frustrating to see a giant retailer take a customer's hard-earned money for years, only to leave them stranded when they actually need the service. This is a classic case of taking the money and running.
​Do yourself a favor and AVOID buying your electronics or service contracts from Reliance Digital at Unity Mall. Save your money, your time, and your sanity. Go somewhere that actually values customer loyalty and honors their word.

⭐☆☆☆☆ Extremely Disappointed with Reliance Digital's After-Sales Service

I purchased a Havells KOPERE RO Water Purifier from Reliance Digital, Vijayawada on 03-05-2025. I also paid an additional ₹4,899 for the extended warranty/service plan based on the assurance given by Reliance Digital that I would receive timely and reliable after-sales support. Invoice No.: T39E11525500603.
It has been more than a year since my purchase, and I have not received even a single preventive maintenance service or routine service under the extended warranty. Despite paying extra for the service plan, I have had to follow up on my own whenever I needed support.

I contacted Reliance Digital customer care two days ago, and I was assured that a technician would visit within 48 hours. However, no technician has visited, no one has contacted me, and there has been absolutely no follow-up.

To make matters worse, I repeatedly called the store contact number (9321997489) printed on the invoice, but no one answered the calls, despite multiple attempts. This level of customer support is completely unacceptable.

What is the purpose of charging customers thousands of rupees for an extended warranty if you fail to provide even the most basic service? Selling extended warranties is easy, but honoring your commitments is what builds customer trust.

This is a complete failure of after-sales support. Customers pay extra expecting peace of mind, not to spend their time chasing customer care and the store for a service they have already paid for.

If this issue is not resolved immediately, I will escalate the matter to the National Consumer Helpline and the appropriate Consumer Commission. I also urge prospective customers to think carefully before purchasing an extended warranty from Reliance Digital if this is the level of support they can expect.

Invoice No.: T39E11525500603

Very poor after-sales service. Extremely disappointed with Reliance Digital. I sincerely hope senior management takes this complaint seriously and ensures that no other customer has to go through such an experience.Address eluru road,opp BSNL Building ,Vijayawada.I wrote this review but it is not published.

One of my worst experience using the reliance digital online. I ordered 1.5 ton ac they delivered 1 ton ac and they havent taken the return after 5 days. Then I orderd anothet ac which delivered but as advertised there was no free installation. I was speaking to mutiple people and they saying to call this number that number still no installation done yet.

worst customer support never buy from them

Great demo given us by madam Roopa demo given on 11.07.2026

I would give 0 stars if that were possible. This has been one of the worst service experiences I have ever had with Reliance.

At the time of purchase, the staff strongly insisted that we buy the extended warranty until 2028, assuring us that it would provide complete peace of mind and quick support if any issue arose.

Unfortunately, my AC has not been working for the past one month, and despite having an active extended warranty, no one has taken responsibility for resolving the issue. There has been no proper service initiated, and no one even responds to our phone calls.

This is extremely disappointing and unacceptable. Selling an extended warranty is meaningless if customers cannot receive timely service when they actually need it. I request Reliance to take immediate action, arrange for the repair of my AC without any further delay, and improve its customer support.

I've never seen such a most worse service from such a renowned company like Reliance. Initially back in the previous years the service was not this much worst but gradually they have revealed their real quality in such a poor manner.
I would never recommend to anyone to take up the service from Reliance. Honestly speaking, the pricing/discounts are the only positive thing I had seen comparatively with other home appliances showrooms but Reliance is also one of the poorest companies I'd say when it comes to after sales servicing. Because, no one calls after booking an appointment for service and no message updates. Even after complaining several times still no rectification or no proper understanding of the customer's need. No timely response/help from the service centre. This last One year I've faced several incidents similar like this. So I'd suggest not to go for the Reliance after sales service at all. It's utterly waste of time and hard earned money investing for extended warranty which is of no use.
Even today, I'm facing the issue of not getting proper response after multiple calls for service and I've booked the appointment a week ago, yet nobody turned up for servicing.
Definitely don't take up the Reliance warranty for servicing because it's a scam.

Scam site
They give wrong product
They dont take responsibility to own upto the serive
If you try to return u are completely scammed by customer support and company
Customer support highly unprofessional and irresponsible they talk very rudely in calls
They dont return products this is scam dont buy from here at all
Will lose ur money

I buy the new LLOYD AC April 3rd at Reliance digital at dwaraka nagar branch visakhapatnam, installation 4th APRIL, in that time installation person imron I was paid 7,500/- installation fee but I`m not happy April month ending ac was not cooling and water leakage, reliance digital service centre team simply says to me, call to installation person, then i called that person and he gived their boss number I was talked, technician send it after 2 days total gas was leaked then next day he came filled it and water leakage problem also that time solved and may month same problem Reliance digital service centre take easily respond problem not solved then again completed to the reliance digital service centre jun month I was called same complaint 2nd week they take easily respond then i will complainted LLoyd online portal they was send it technician after one week , I`m in not in there that time person came, he says good but again I`m completed both of us kaushik internation team head and reliance digital service centre still my AC water leakage problem and cooling very weak, some bady Lloyd company technician came he checked it AC gas % less and water identification not their still problem is incompatible, reliance digital given to deactivate product to me, new product very month same issue, reliance digital service centre head office customer care mail ID I was send it complaint to my issue thier is also not good response only give it ticket number, still my problem not solved worst service customer experience through reliance digital. Customer suffering very month , customer service very very wort Feedback i will give it zero (0).

Worst service package offered by Reliance Digital by the name ResQ. Even urban company offers quicker service. Reliance Digital ResQ so called Engineer / Technician are complete scam people. They are uneducated and just want customers to follow their command because they think they are the only one who knows everything about service/repair. Having a 2 Rs ITI course certificate doesn't make anyone a technician/ Engineer. Stop Bragging them Reliance Digital. Also, ResQ service is not at all customer centric. You lodge a complaint, the service guy will show days/weeks later that too after you following up on your request. On top of it. Their IVR always says we are experiencing high call volume always due to our great response on sales. Really? Your lines open at 9 am and your IVR is saying this when I'm calling at 9:03 Am. Please don't make your lousy behaviour so transparent.

Extremely disappointed with the purchase and installation experience of two LG ACs (AS-Q18DNXE) purchased from Reliance Digital, Gangapur Road, Nashik.

The installation was carried out by Shivam Enterprises, and both AC units started facing water leakage issues immediately after installation, clearly indicating poor workmanship and improper installation. Despite multiple complaints and follow-ups for over a month, the issue remains unresolved.

I personally visited the showroom and was assured that the problem would be resolved within a day, but even after a week, no technician visited and no action was taken.

I was also charged approximately ₹7,116 for installation materials such as copper pipe, drain pipe, tape, and other accessories without any prior estimate, explanation, or approval. The charges were communicated only after the work was completed, which is highly unprofessional and lacks transparency. The invoice provided was handwritten and did not contain a clear breakup of charges.

The installation quality was poor. The wall openings created for piping were left unsealed, creating risks of water seepage, pest entry, and damage to the property. The installation area was also left unfinished and unclean.

Most concerning is that complaints registered through the service portal were reportedly closed without resolution and without my consent.

I expected professional service from a reputed brand like Reliance Digital and LG, but the experience has been frustrating and disappointing. Customers should be cautious and ensure complete transparency regarding installation charges and workmanship before proceeding.

I hope Reliance Digital takes this matter seriously and resolves the issues promptly.

⭐ 1 Star Review

I had a very bad experience with Reliance Digital Dharashiv Branch. After purchasing an AC, I had to wait almost 20 days for the installation. Even after continuous follow-ups, calls, and reminders, there was no proper response from the staff or service team.

The staff and service center people kept misleading me every time by giving different excuses and false updates. There was no proper coordination, and it felt like nobody was taking customer concerns seriously. The entire service process was highly unprofessional and extremely frustrating.

While purchasing the product, they make big promises, but after the sale, the customer service becomes completely careless. A customer should not have to chase the staff every single day just to get a basic installation done.

This was one of the worst retail service experiences I have ever had. I would strongly suggest people think twice before purchasing anything from this branch.

Wrost service.....I had bought a tv from reliance digital ichalkarnji...since last 3 days but no one is there for installation

Reminder – 6

This level of negligence is completely unacceptable. It has been several days since I raised my complaint, yet there is still no resolution.

How many more working hours or days do you need to resolve a simple service issue? Your team keeps giving the same response that the issue will be resolved within 24 hours, but no action has been taken so far.

There seems to be no accountability, no follow-up, and no concern for customer inconvenience. The delay has crossed all reasonable limits.

I am once again requesting an immediate resolution of my complaint. If this matter is not resolved without further delay, I will proceed with filing a complaint before the Consumer Forum and share my experience on public platforms.

Service ID: 5362581
Order ID: 8081312272

Disappointed with Reliance Digital’s after-sales service.

I bought a Carrier Split AC with installation, but despite repeated follow-ups and complaints, the installation was delayed with no engineer assigned or clear timeline provided.

Customer support only gave generic responses without resolving the issue, even after escalation.

The delay affected my business operations and caused unnecessary inconvenience.

Order ID: 8081344142
Complaint Number: 701951035

Hope Reliance Digital improves its customer service.

Even after multiple bad experiences, we still bought new washing machine from Reliance digital, Kalyan - Khadakpada (PIN 421301) branch. While purchasing store rep agreed to pickup the old washing machine for the fixed price of 1200 Rs. Infact they come up with this price looking at the system. During payment, we have been told old machine's cost will be paid by the person who will come to pick the old machine. Now its been 10 days, no1 has turned up neither call being answered by Reliance staff. Even customer care is sitting on my 3 complaints and wants to get rid of my complaints by asking e to connect with branch as customer care supports only after sales services. This is more frustrating to know, they are prioritising after sales services over false commitments to sale products.

At the time of purchase, store representatives categorically confirmed that the TV would be delivered and installed on 23.05.2026. Relying on this assurance, I proceeded with the purchase. However, despite the clear commitment, the TV has neither been delivered nor installed till date, i.e. 24.05.2026 at around 1:00 PM.
On contacting the store, different excuses were given, including that AC deliveries were being prioritized and that there was some technical issue at the godown. Further, the store staff has now stopped responding and is not picking up my calls. The store contact number is 79777 71983.
This amounts to a false commitment and misrepresentation at the time of sale. It is a fraud company.

AT PALAMPUR BRANCH. Extremely poor Behibour of staff. They are very good till we make the payment. Once we do the payment, they are supposed n the top world. EXTREMELY POOR AFTER SALE SERVICE. NO WONDER THEY HAVE 1.3 RATING. I WILL NEVER RECOMEND TO GO TO RELIENCE DIGITAL. IF I HAD A CHANCE, I WILL GIVE THEM ZERO RATING.
Vikram Jit
9805185275